TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from TurboTax made me pay for their mistake I am a student and had an internship this past summer which paid me as a contractor. I entered my 1099-NEC form as my income and because of an unfixed bug TurboTax considers this to be unearned income (I didn't know this at the time). Because I am under 24 and my income was considered as unearned, Form 8615 and Form 3800- forms for children with unearned income - were triggered. Since I did not make more than $2200 in investments or other unearned income, I didn't need to fill out the form so I tried to delete them. Every time I deleted the form, it was recreated and asked me to fill them out every time I tried to file. I talked to two different experts trying to resolve this issue and was told that I needed to delete my account (after I had already paid $110 to file) and create a new one to start over and re-file my taxes. I finally found what was triggering the forms to be created - that my income from 1099-NEC was unearned. I tried to talk to another expert to resolve this and he was completely unhelpful and his only suggestion was to "file by mail" which I was not allowed to do since I had already paid to e-file. After spending at least 12 hours trying to resolve this through google searches and searching in the TT help side-bar, this article came up (https://ttlc.intuit.com/community/tax-credits-deductions/discussion/for-earned-income-from-a-1099-nec-how-do-i-select-earned-not-unearned-it-shows-up-on-form-1040-sr/00/1861969) which was exactly the problem I was having. The only solution offered was to file a separate form and saying that I was self-employed. This caused my federal taxes to increase by over $1000. The article was from February and there has been no resolution by TT for this issue in their software. I have spent far too much time and money to file what should be a very straightforward tax return all because TT won't fix a known bug in their system. I will not be returning to TT to file my taxes again.
Date published: 2021-04-05
Rated 5 out of 5 by from ALWAYS THE BEST I have used TurboTax for multiple years, it's always easy, quick and very reliable
Date published: 2021-04-05
Rated 5 out of 5 by from TURBO TAX IS AMAZING AND FAST TURBO TAX GUIDES YOU THROUGH EVERY STEP. THEY OFFER DIFFERENT TYPES OF SERVICE INCLUDING FREE TAX PREPARATION. IF YOU NEED EXPERT ADVICE, TURBO TAX HAS ONLINE SERVICE TO HELP YOU THROUGH WHATEVER TYPE OF TAX SITUATION YOU MAY NEED HELP WITH OR WITHOUT HAVING TO SPEND HUNDREDS OF DOLLARS. I HAVE BEEN USING TURBO TAX FOR THE PAST 5 YEARS, AND THEY HAVE NEVER LET ME DOWN. THANK YOU TURBO TAX
Date published: 2021-04-05
Rated 4 out of 5 by from better, but still weak in some areas my email, cell #, and state data was entered but not used to populated later questions
Date published: 2021-04-05
Rated 2 out of 5 by from 2nd time using Turbo Tax I am not confident that the "Other State" return is right. The amount Turbo Tax came up with was WAY MORE than what we actually earned in the other sate, but there was no way to make a change. There was a place to enter a corrected amount, but that did not carry forward. Now I have to hire an expert to review everything for me. It also pulled in my work email vs my home email and showed my husband's name as the owner of the CC we used to pay with (even though it was my card & I entered MY name) & I was not able to correct any of this info. Probably won't use it again.
Date published: 2021-04-05
Rated 3 out of 5 by from Cant Access Previous Year It doesnt do a good job of import information from previous years. i have to keep filling out information that turbo tax should already know. It also doesnt keep any of my previous tax information. It keeps saying I might have a different account. No i only have one turbotax account.
Date published: 2021-04-05
Rated 5 out of 5 by from it was easy and fast. it was very is to use and fast. so over all i like this setup
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax is really cool I was provided the necessary help and the explaination was given as expected.
Date published: 2021-04-05
Rated 2 out of 5 by from Unfortunately this may be my last year w/TurboTax Although I have happily filed my taxes with TurboTax for the last 20 years this may be the last year I am able to file with TurboTax due to your requirement that I update (on Mac) to OS 15 (Catalina). My computer as well as some of my essential software will not update to Catalina unfortunately and I may well be reduced to filing with one of the competing ”walk-in" Tax services. My low rating, above, does not actually reflect my overall "high" rating of TurboTax, and although I certainly understand your desire to use the latest OS, I am certainly saddened that I will be forced to make a decision in the future to use another source.
Date published: 2021-04-05
Rated 5 out of 5 by from Great site! This site makes something that can be stressful and confusing into a process that is easy and efficient.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 4123
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax made me pay for their mistake I am a student and had an internship this past summer which paid me as a contractor. I entered my 1099-NEC form as my income and because of an unfixed bug TurboTax considers this to be unearned income (I didn't know this at the time). Because I am under 24 and my income was considered as unearned, Form 8615 and Form 3800- forms for children with unearned income - were triggered. Since I did not make more than $2200 in investments or other unearned income, I didn't need to fill out the form so I tried to delete them. Every time I deleted the form, it was recreated and asked me to fill them out every time I tried to file. I talked to two different experts trying to resolve this issue and was told that I needed to delete my account (after I had already paid $110 to file) and create a new one to start over and re-file my taxes. I finally found what was triggering the forms to be created - that my income from 1099-NEC was unearned. I tried to talk to another expert to resolve this and he was completely unhelpful and his only suggestion was to "file by mail" which I was not allowed to do since I had already paid to e-file. After spending at least 12 hours trying to resolve this through google searches and searching in the TT help side-bar, this article came up (https://ttlc.intuit.com/community/tax-credits-deductions/discussion/for-earned-income-from-a-1099-nec-how-do-i-select-earned-not-unearned-it-shows-up-on-form-1040-sr/00/1861969) which was exactly the problem I was having. The only solution offered was to file a separate form and saying that I was self-employed. This caused my federal taxes to increase by over $1000. The article was from February and there has been no resolution by TT for this issue in their software. I have spent far too much time and money to file what should be a very straightforward tax return all because TT won't fix a known bug in their system. I will not be returning to TT to file my taxes again.
Date published: 2021-04-05
Rated 5 out of 5 by from ALWAYS THE BEST I have used TurboTax for multiple years, it's always easy, quick and very reliable
Date published: 2021-04-05
Rated 5 out of 5 by from TURBO TAX IS AMAZING AND FAST TURBO TAX GUIDES YOU THROUGH EVERY STEP. THEY OFFER DIFFERENT TYPES OF SERVICE INCLUDING FREE TAX PREPARATION. IF YOU NEED EXPERT ADVICE, TURBO TAX HAS ONLINE SERVICE TO HELP YOU THROUGH WHATEVER TYPE OF TAX SITUATION YOU MAY NEED HELP WITH OR WITHOUT HAVING TO SPEND HUNDREDS OF DOLLARS. I HAVE BEEN USING TURBO TAX FOR THE PAST 5 YEARS, AND THEY HAVE NEVER LET ME DOWN. THANK YOU TURBO TAX
Date published: 2021-04-05
Rated 4 out of 5 by from better, but still weak in some areas my email, cell #, and state data was entered but not used to populated later questions
Date published: 2021-04-05
Rated 2 out of 5 by from 2nd time using Turbo Tax I am not confident that the "Other State" return is right. The amount Turbo Tax came up with was WAY MORE than what we actually earned in the other sate, but there was no way to make a change. There was a place to enter a corrected amount, but that did not carry forward. Now I have to hire an expert to review everything for me. It also pulled in my work email vs my home email and showed my husband's name as the owner of the CC we used to pay with (even though it was my card & I entered MY name) & I was not able to correct any of this info. Probably won't use it again.
Date published: 2021-04-05
Rated 3 out of 5 by from Cant Access Previous Year It doesnt do a good job of import information from previous years. i have to keep filling out information that turbo tax should already know. It also doesnt keep any of my previous tax information. It keeps saying I might have a different account. No i only have one turbotax account.
Date published: 2021-04-05
Rated 5 out of 5 by from it was easy and fast. it was very is to use and fast. so over all i like this setup
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax is really cool I was provided the necessary help and the explaination was given as expected.
Date published: 2021-04-05
Rated 2 out of 5 by from Unfortunately this may be my last year w/TurboTax Although I have happily filed my taxes with TurboTax for the last 20 years this may be the last year I am able to file with TurboTax due to your requirement that I update (on Mac) to OS 15 (Catalina). My computer as well as some of my essential software will not update to Catalina unfortunately and I may well be reduced to filing with one of the competing ”walk-in" Tax services. My low rating, above, does not actually reflect my overall "high" rating of TurboTax, and although I certainly understand your desire to use the latest OS, I am certainly saddened that I will be forced to make a decision in the future to use another source.
Date published: 2021-04-05
Rated 5 out of 5 by from Great site! This site makes something that can be stressful and confusing into a process that is easy and efficient.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 4123