TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from great easy to use couldn't, figure out how to eliminate w-2, but finally got it
Date published: 2021-02-17
Rated 5 out of 5 by from Best tax pros a guy could hope for! Best experience I have ever had filing my taxes. I was able to do it over the course of a few weeks. I submitted documents as they came in and turbo tax experts were there every step of the way. They would let me know when I had things to submit to them and thanks to their hard work my refund went from -$2500 last year to over $6000 this year. As a single father and full-time student struggling to keep my new business afloat during this pandemic that is a life-changing amount of money. From the bottom of my heart, and with all sincerity thank you all so much. God Bless every single one of you. You did not just save my business. I am just weeks away from buying my first house, the first real home for my children. THANK YOU!!!!
Date published: 2021-02-17
Rated 5 out of 5 by from Nobody does it like Turbotax: Outstanding!! Always a great experience to use TurboTax tools ! Easy and fluent even for beginners!c
Date published: 2021-02-17
Rated 5 out of 5 by from Tubo Tax is easy easy to use, easier than going to tax preparer to have done
Date published: 2021-02-17
Rated 5 out of 5 by from Is Excellent Great services and Live Chat services was great. Never had a live chat with good services.
Date published: 2021-02-17
Rated 5 out of 5 by from Super Easy! This was super easy and had modules showing you exactly where to look.
Date published: 2021-02-17
Rated 4 out of 5 by from Turbo Tax is very good with one caveat I have been using TurboTax and, for the most part, I am very happy with the results. However, I wanted to point out a significant problem I experienced with this year electronic filing. Last year I filed my taxes by regular snail mail because I owed $801. My taxes were filed on June 24th, 2020, because we were allowed an extension by the government. This year I am owed a significant refund because I sent in estimated tax, and I didn't have to take out a required minimum distribution from my wife's and my retirement accounts. When I filed electronically on February 15, my return was rejected because my adjusted gross income from 2019 did not match the amount in the IRS database. I checked and rechecked the amount of my 2019 AGI, and found I had entered the correct amount, which was actually populated automatically by the TurboTax program. I figured that they had made a mistake, so I resubmitted the electronic filing. It was again rejected, because the AGI didn't match. I decided to call the IRS, which I did at 7AM on February 16th. When I spoke to the IRS agent, she told me that my 2019 taxes had not yet been processed. She supposed that I was waiting on a refund for my 2019 taxes and told me I needed to be more patient (even though my 2019 return was very simple with only a standard deduction). She told be that it would take a minimum of another month to process my 2019 return, after which I should again attempt to electronically file my 2020 return. Following this it would take another three weeks to get the refund into my bank. If I have to wait almost 2 months for a refund when I file electronically, why should the program be pushing me to file electronically? In fact, I filed my return by certified snail mail today, since it would be faster to get the refund that way! I think you need to alert people using TurboTax that filing a return electronically in 2021 may not make any sense because the IRS is a year behind in processing simple returns, while the identity verification requires a match with the 2019 return. I am sure I am not the only TurboTax user encountering this problem. I understand that this is an unusual year due to COVID and filing changes, but a footnoted message added to the program, might assist preparers who may get confused by the rejection of their electronic filing because of a mismatch in their AGI from 2019. This whole process made me very upset, but I am finally calmed down.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy piece! I really liked how it guided me through every section.
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome tax Easy to do....like Sunday Morning and it's just that simple
Date published: 2021-02-17
Rated 5 out of 5 by from Turbotax did a great job with helping me They fixed the issue easily. Turbo tax helped get to the point of what the issue was and how to quickly resolve it and revise my returns and refile
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 4107
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great easy to use couldn't, figure out how to eliminate w-2, but finally got it
Date published: 2021-02-17
Rated 5 out of 5 by from Best tax pros a guy could hope for! Best experience I have ever had filing my taxes. I was able to do it over the course of a few weeks. I submitted documents as they came in and turbo tax experts were there every step of the way. They would let me know when I had things to submit to them and thanks to their hard work my refund went from -$2500 last year to over $6000 this year. As a single father and full-time student struggling to keep my new business afloat during this pandemic that is a life-changing amount of money. From the bottom of my heart, and with all sincerity thank you all so much. God Bless every single one of you. You did not just save my business. I am just weeks away from buying my first house, the first real home for my children. THANK YOU!!!!
Date published: 2021-02-17
Rated 5 out of 5 by from Nobody does it like Turbotax: Outstanding!! Always a great experience to use TurboTax tools ! Easy and fluent even for beginners!c
Date published: 2021-02-17
Rated 5 out of 5 by from Tubo Tax is easy easy to use, easier than going to tax preparer to have done
Date published: 2021-02-17
Rated 5 out of 5 by from Is Excellent Great services and Live Chat services was great. Never had a live chat with good services.
Date published: 2021-02-17
Rated 5 out of 5 by from Super Easy! This was super easy and had modules showing you exactly where to look.
Date published: 2021-02-17
Rated 4 out of 5 by from Turbo Tax is very good with one caveat I have been using TurboTax and, for the most part, I am very happy with the results. However, I wanted to point out a significant problem I experienced with this year electronic filing. Last year I filed my taxes by regular snail mail because I owed $801. My taxes were filed on June 24th, 2020, because we were allowed an extension by the government. This year I am owed a significant refund because I sent in estimated tax, and I didn't have to take out a required minimum distribution from my wife's and my retirement accounts. When I filed electronically on February 15, my return was rejected because my adjusted gross income from 2019 did not match the amount in the IRS database. I checked and rechecked the amount of my 2019 AGI, and found I had entered the correct amount, which was actually populated automatically by the TurboTax program. I figured that they had made a mistake, so I resubmitted the electronic filing. It was again rejected, because the AGI didn't match. I decided to call the IRS, which I did at 7AM on February 16th. When I spoke to the IRS agent, she told me that my 2019 taxes had not yet been processed. She supposed that I was waiting on a refund for my 2019 taxes and told me I needed to be more patient (even though my 2019 return was very simple with only a standard deduction). She told be that it would take a minimum of another month to process my 2019 return, after which I should again attempt to electronically file my 2020 return. Following this it would take another three weeks to get the refund into my bank. If I have to wait almost 2 months for a refund when I file electronically, why should the program be pushing me to file electronically? In fact, I filed my return by certified snail mail today, since it would be faster to get the refund that way! I think you need to alert people using TurboTax that filing a return electronically in 2021 may not make any sense because the IRS is a year behind in processing simple returns, while the identity verification requires a match with the 2019 return. I am sure I am not the only TurboTax user encountering this problem. I understand that this is an unusual year due to COVID and filing changes, but a footnoted message added to the program, might assist preparers who may get confused by the rejection of their electronic filing because of a mismatch in their AGI from 2019. This whole process made me very upset, but I am finally calmed down.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy piece! I really liked how it guided me through every section.
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome tax Easy to do....like Sunday Morning and it's just that simple
Date published: 2021-02-17
Rated 5 out of 5 by from Turbotax did a great job with helping me They fixed the issue easily. Turbo tax helped get to the point of what the issue was and how to quickly resolve it and revise my returns and refile
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 4107