TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax Works!! Turbo Tax makes taxes simple. I have been using it for years and always have had a positive experience.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is my number one go to for taxes I have been using Turbo taxes for several years now and I have never been let down by there service I highly recommend to all my friends whenever they ask my which choice to make.
Date published: 2022-03-25
Rated 4 out of 5 by from rating Why do you say "start for free" but there is a fee at the end???
Date published: 2022-03-25
Rated 4 out of 5 by from State e-File should be FREE State e-filing should be free and we shouldn't have to wait this late in the game for a benefit that was offered to process FORM 8915, this really should be fixed for next year. The last year to use the 3-year process.
Date published: 2022-03-25
Rated 5 out of 5 by from SAVED ME MONEY, DIDNT HAVE TO PAY H&R THE BIG BUCK i like not having to leave my home to file, and filing is easy with turbo tax
Date published: 2022-03-25
Rated 4 out of 5 by from TurboTax Rates "Great" except for Error 70001 Once I was able to actually able to get into TurboTax, I rate it 5 Star. There is an issue that needs to be dealt with. When I tied to execute the TurboTax program icon on my desktop computer, I got the following error message: "Error: 70001 TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue." The message did not make any sense. I am the only one who uses my computer. I tried to do things like shutting down my computer and then restarting, uninstalling the software and reinstalling the software and nothing worked. By doing some searching using Google I found that I was not the only person having this issue. I finally got in touch with an individual who had the problem, and he got some support I think from Intuit and after working for a couple of hours with that support person a solution was found and for me to try it. Thankfully it worked. I have needed to use that solution, 3 times since then, today being one of those times. The following is the solution that he sent me: "Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release. Then connect the power cable, power it on and tell me how it now functions. Please let me know the results." The result is that it worked I could now get to work on my taxes. I have used TurboTax for many years, and this is the first time something like this has happened. I hope this helps!
Date published: 2022-03-25
Rated 5 out of 5 by from The program works well and provides Intuit money Everything is great except for the graft that is required at the last moment in having to pay extra for filing my state tax. I would happily file the forms by paper and mail, but that only adds to the extra work for the state tax people. Also, it would be nice to have the full request for drivers license information displayed initially so I don't have to make multiple trips to get more information.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax - 2021 Worked as expected for me. I also got the Audit Protection.
Date published: 2022-03-25
Rated 4 out of 5 by from Very Easy to use, just very expensive I've used turbo tax for years, it's so easy. This year my husband and I both started business so I decided to use turbo Live this year. Not complaining about the service just it ended up costing much more than what the initial quote was which was a surprise when it came to the end.
Date published: 2022-03-25
Rated 3 out of 5 by from New Year Same Turbo Tax Software Issue I have been using Turbo Tax since the late 1980s; always the Windows version. Now I am using Windows 10 as I only use computer for taxes. TT software worked great for decades. About 6 years ago I had to upgrade to the Premier version to address IRAs, investments and capital gains, real estate, etc... I used the step by step directions to ensure I didn't miss any opportunities to save taxes. Their instructions worked well for Income determination. When I started Deductions and Credits - the software would lock up, the screen would go blank. I would restart and update but would end up on phone for hours with Turbo Tax IT support. They would fix problem; either Windows or TT glitches, and get program running properly again. It happened again this year, but after many computer restarts and TT updates, I was able to get the step by step instructions to show up on screen. After all these years I would think TT would fix this kind of glitch.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4094
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Works!! Turbo Tax makes taxes simple. I have been using it for years and always have had a positive experience.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is my number one go to for taxes I have been using Turbo taxes for several years now and I have never been let down by there service I highly recommend to all my friends whenever they ask my which choice to make.
Date published: 2022-03-25
Rated 4 out of 5 by from rating Why do you say "start for free" but there is a fee at the end???
Date published: 2022-03-25
Rated 4 out of 5 by from State e-File should be FREE State e-filing should be free and we shouldn't have to wait this late in the game for a benefit that was offered to process FORM 8915, this really should be fixed for next year. The last year to use the 3-year process.
Date published: 2022-03-25
Rated 5 out of 5 by from SAVED ME MONEY, DIDNT HAVE TO PAY H&R THE BIG BUCK i like not having to leave my home to file, and filing is easy with turbo tax
Date published: 2022-03-25
Rated 4 out of 5 by from TurboTax Rates "Great" except for Error 70001 Once I was able to actually able to get into TurboTax, I rate it 5 Star. There is an issue that needs to be dealt with. When I tied to execute the TurboTax program icon on my desktop computer, I got the following error message: "Error: 70001 TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue." The message did not make any sense. I am the only one who uses my computer. I tried to do things like shutting down my computer and then restarting, uninstalling the software and reinstalling the software and nothing worked. By doing some searching using Google I found that I was not the only person having this issue. I finally got in touch with an individual who had the problem, and he got some support I think from Intuit and after working for a couple of hours with that support person a solution was found and for me to try it. Thankfully it worked. I have needed to use that solution, 3 times since then, today being one of those times. The following is the solution that he sent me: "Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release. Then connect the power cable, power it on and tell me how it now functions. Please let me know the results." The result is that it worked I could now get to work on my taxes. I have used TurboTax for many years, and this is the first time something like this has happened. I hope this helps!
Date published: 2022-03-25
Rated 5 out of 5 by from The program works well and provides Intuit money Everything is great except for the graft that is required at the last moment in having to pay extra for filing my state tax. I would happily file the forms by paper and mail, but that only adds to the extra work for the state tax people. Also, it would be nice to have the full request for drivers license information displayed initially so I don't have to make multiple trips to get more information.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax - 2021 Worked as expected for me. I also got the Audit Protection.
Date published: 2022-03-25
Rated 4 out of 5 by from Very Easy to use, just very expensive I've used turbo tax for years, it's so easy. This year my husband and I both started business so I decided to use turbo Live this year. Not complaining about the service just it ended up costing much more than what the initial quote was which was a surprise when it came to the end.
Date published: 2022-03-25
Rated 3 out of 5 by from New Year Same Turbo Tax Software Issue I have been using Turbo Tax since the late 1980s; always the Windows version. Now I am using Windows 10 as I only use computer for taxes. TT software worked great for decades. About 6 years ago I had to upgrade to the Premier version to address IRAs, investments and capital gains, real estate, etc... I used the step by step directions to ensure I didn't miss any opportunities to save taxes. Their instructions worked well for Income determination. When I started Deductions and Credits - the software would lock up, the screen would go blank. I would restart and update but would end up on phone for hours with Turbo Tax IT support. They would fix problem; either Windows or TT glitches, and get program running properly again. It happened again this year, but after many computer restarts and TT updates, I was able to get the step by step instructions to show up on screen. After all these years I would think TT would fix this kind of glitch.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4094