TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from easy to understand They walk you through every step and check in on you to make sure your on the right track. very good service.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is a great service! very positive experience - first time using TurboTax - pleasantly surprised
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is the best! Anyone who hired Angelica hired the right person. She is patient, longsuffering and people oriented. Her skills are evident. She should be a trainer to all tax experts. I really enjoyed her helping me. I wish this was the way it has been for 4 years.
Date published: 2022-03-25
Rated 1 out of 5 by from FRUSTRATING Was rejected once, then it kicked me off because I had to open up ID.me to get stimulus information, then when I re-logged in I had to start over on EID problems. This took too long and customer service was not too knowledgeable, they kept pushing to mail in.
Date published: 2022-03-25
Rated 4 out of 5 by from great i had trouble but was able to get over the phone help at 8:30 pm which moved my taxes right along so thankful
Date published: 2022-03-25
Rated 5 out of 5 by from I love turbo tax I use it every year and happy I always have a great experience with turbo tax they never let me down
Date published: 2022-03-25
Rated 5 out of 5 by from In to it Had a very patient, very helpful lady. Enjoyed working with her
Date published: 2022-03-25
Rated 1 out of 5 by from Going downhill... Filing my taxes this year was SO much more difficult than in previous years. Adding a measly side income of less than $1k requires you to purchase the $60 upgrade? Also, once you upgrade in the online version, it will NOT let you downgrade to previous software mid-return. I had to find out, after I was almost done filing, that I needed to clear my entire return and start over to downgrade from the self-employed software. I did that and in the middle of filing my return a second time, I learned that Turbotax already re-applied that upgraded software I didn't need. I literally had to clear my entire return for a second time, close my browser window right after clearing and re log-in from a new window to truly start over. It should not be that difficult to downgrade your software mid-return.
Date published: 2022-03-25
Rated 5 out of 5 by from Good Good but need some short cut options to file to "Standard Deduction" rather that going through the steps.
Date published: 2022-03-25
Rated 5 out of 5 by from Neal’s Services was amazing! He was great, throughout the process! He was very patient and professional.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 4083
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from easy to understand They walk you through every step and check in on you to make sure your on the right track. very good service.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is a great service! very positive experience - first time using TurboTax - pleasantly surprised
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is the best! Anyone who hired Angelica hired the right person. She is patient, longsuffering and people oriented. Her skills are evident. She should be a trainer to all tax experts. I really enjoyed her helping me. I wish this was the way it has been for 4 years.
Date published: 2022-03-25
Rated 1 out of 5 by from FRUSTRATING Was rejected once, then it kicked me off because I had to open up ID.me to get stimulus information, then when I re-logged in I had to start over on EID problems. This took too long and customer service was not too knowledgeable, they kept pushing to mail in.
Date published: 2022-03-25
Rated 4 out of 5 by from great i had trouble but was able to get over the phone help at 8:30 pm which moved my taxes right along so thankful
Date published: 2022-03-25
Rated 5 out of 5 by from I love turbo tax I use it every year and happy I always have a great experience with turbo tax they never let me down
Date published: 2022-03-25
Rated 5 out of 5 by from In to it Had a very patient, very helpful lady. Enjoyed working with her
Date published: 2022-03-25
Rated 1 out of 5 by from Going downhill... Filing my taxes this year was SO much more difficult than in previous years. Adding a measly side income of less than $1k requires you to purchase the $60 upgrade? Also, once you upgrade in the online version, it will NOT let you downgrade to previous software mid-return. I had to find out, after I was almost done filing, that I needed to clear my entire return and start over to downgrade from the self-employed software. I did that and in the middle of filing my return a second time, I learned that Turbotax already re-applied that upgraded software I didn't need. I literally had to clear my entire return for a second time, close my browser window right after clearing and re log-in from a new window to truly start over. It should not be that difficult to downgrade your software mid-return.
Date published: 2022-03-25
Rated 5 out of 5 by from Good Good but need some short cut options to file to "Standard Deduction" rather that going through the steps.
Date published: 2022-03-25
Rated 5 out of 5 by from Neal’s Services was amazing! He was great, throughout the process! He was very patient and professional.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 4083