TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Still Good But Its Been Better I've been using TurboTax for as long as its been around and its always been great. I switched to a Mac this year, and I'm still getting used to the differences between it and PCs. However, I've never had something that was a real bug in the program until this year. I refinanced my mortgage last year, so I had two form 1098s with mortgage interest. Though the mortgage is less than the maximum dollar amount before the interest amounts that can be deducted are reduced, the software was adding the loan amount for both 1098s and limiting interest that could be deducted. The help link gave me a work-around bu combining the numbers into one 1098, but I shouldn't have to do that, and it makes me a little nervous to do that on taxes. I wouldn't have even known that something wasn't right, except that the interest deduction that was initially calculated was significantly lower that 2019. I don't know if this error is related to just the Mac version, but it shouldn't be there. Were there other bugs that I didn't catch? I doubt it, but for the first time in my many years of TurboTax use, I wonder. Of course, we could ask our political leaders to make the tax code a whole lot simpler, right?!?!?
Date published: 2021-05-18
Rated 5 out of 5 by from Thank God. TurboTax was a complete lifesaver!! TurboTax was a complete lifesaver!! They helped me prepare my taxes in 2 days with Quickbooks Self-Employed and file correctly online. Thank God!
Date published: 2021-05-18
Rated 1 out of 5 by from your "free state" is useless, never works, I have 2 yrs in a row now, purchased the Home/Business, with a FREE AZ State and each year it is impossible to get that done !!!!! I give up, quit putting it on your advertisement label on the box, useless You owe me $25 x 2 = $50.00 otherwise your product is is 7-8 stars out of 10
Date published: 2021-05-18
Rated 4 out of 5 by from Have used it for several years Easy to follow, love to be able to stop, save and restart
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to use Great Product for me to use on the go and in a hurry
Date published: 2021-05-18
Rated 4 out of 5 by from Solid Easy to use. Some information I would expect to auto-populate, but beggers can't be chosers. Love the product. Used for years now.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax premier my experience was great in that turbo tax quickly notified me that the standard deduction was my best option thus saving me a lot of time.
Date published: 2021-05-18
Rated 4 out of 5 by from Every Year Gets Better I appreciate that each year Intuit works to make the walkthroughs easier to understand. What I don't appreciate is the constant upselling. Bleh.
Date published: 2021-05-18
Rated 2 out of 5 by from Hidden fees at every turn My return went from free to $200 to prepare after all the hidden fees. Every step added a fee. The most frustrating was the unadvertised $40 fee to deduct the cost from my return, a fee that TurboTax didn't notify me of until pages and pages later. I then had to backpedal 15 pages to change my selection to 'pay with card,' simply because they didn't advertise that fee up front (if they had, I wouldn't have made that selection). Average people with easy-to-file taxes deserve a simple, affordable way to fulfill their obligation to file. To be clear, the technical user experience of Turbo Tax is awesome--easy, quick, well designed, great UX, succinct explanations of each step. It is the pricing model's lack of transparency that made for a tough experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Love My Turbo Tax Ease of navigation and user friendly. Had a great time using it. Wonderful experience
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 409
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Still Good But Its Been Better I've been using TurboTax for as long as its been around and its always been great. I switched to a Mac this year, and I'm still getting used to the differences between it and PCs. However, I've never had something that was a real bug in the program until this year. I refinanced my mortgage last year, so I had two form 1098s with mortgage interest. Though the mortgage is less than the maximum dollar amount before the interest amounts that can be deducted are reduced, the software was adding the loan amount for both 1098s and limiting interest that could be deducted. The help link gave me a work-around bu combining the numbers into one 1098, but I shouldn't have to do that, and it makes me a little nervous to do that on taxes. I wouldn't have even known that something wasn't right, except that the interest deduction that was initially calculated was significantly lower that 2019. I don't know if this error is related to just the Mac version, but it shouldn't be there. Were there other bugs that I didn't catch? I doubt it, but for the first time in my many years of TurboTax use, I wonder. Of course, we could ask our political leaders to make the tax code a whole lot simpler, right?!?!?
Date published: 2021-05-18
Rated 5 out of 5 by from Thank God. TurboTax was a complete lifesaver!! TurboTax was a complete lifesaver!! They helped me prepare my taxes in 2 days with Quickbooks Self-Employed and file correctly online. Thank God!
Date published: 2021-05-18
Rated 1 out of 5 by from your "free state" is useless, never works, I have 2 yrs in a row now, purchased the Home/Business, with a FREE AZ State and each year it is impossible to get that done !!!!! I give up, quit putting it on your advertisement label on the box, useless You owe me $25 x 2 = $50.00 otherwise your product is is 7-8 stars out of 10
Date published: 2021-05-18
Rated 4 out of 5 by from Have used it for several years Easy to follow, love to be able to stop, save and restart
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to use Great Product for me to use on the go and in a hurry
Date published: 2021-05-18
Rated 4 out of 5 by from Solid Easy to use. Some information I would expect to auto-populate, but beggers can't be chosers. Love the product. Used for years now.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax premier my experience was great in that turbo tax quickly notified me that the standard deduction was my best option thus saving me a lot of time.
Date published: 2021-05-18
Rated 4 out of 5 by from Every Year Gets Better I appreciate that each year Intuit works to make the walkthroughs easier to understand. What I don't appreciate is the constant upselling. Bleh.
Date published: 2021-05-18
Rated 2 out of 5 by from Hidden fees at every turn My return went from free to $200 to prepare after all the hidden fees. Every step added a fee. The most frustrating was the unadvertised $40 fee to deduct the cost from my return, a fee that TurboTax didn't notify me of until pages and pages later. I then had to backpedal 15 pages to change my selection to 'pay with card,' simply because they didn't advertise that fee up front (if they had, I wouldn't have made that selection). Average people with easy-to-file taxes deserve a simple, affordable way to fulfill their obligation to file. To be clear, the technical user experience of Turbo Tax is awesome--easy, quick, well designed, great UX, succinct explanations of each step. It is the pricing model's lack of transparency that made for a tough experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Love My Turbo Tax Ease of navigation and user friendly. Had a great time using it. Wonderful experience
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 409