TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax was good. Overall the experience was positive. The only complaint I think is that is logs you out too quick. As I was getting asked for information, your site would log you out. This was cumbersome. I have been using Turbo Tax for over 15 years.
Date published: 2021-04-15
Rated 3 out of 5 by from TurboTax for Y2020 under Windows 7 Bummer! Turbotax 2020 would not install on my high-end Windows 7 PC. Intuit could have included a disclaimer that their long-term, loyal end-users would sign off on as a pre-condition for installing Turbotax 2020 on a Windows 7 computer, rendering them harmless for errors specific to older Windows operating systems. Instead, I had to lay out almost $5K on an equivalent laptop running Windows 10.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax Rocks Turbo tax is so easy to use plus it makes filing so quick and easy. I was done in less than 30 min.
Date published: 2021-04-15
Rated 5 out of 5 by from Easy and efficient Straight forward and easy to use. Nice that you can click "Learn More" to get a better understanding of certain items. Really came in handy.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax live full service is amazing! I got most of the way through doing my taxes but I was unsure on a couple things. I finally got an expert and sent them all my info. What an incredible relief. It's well worth the charge and I will absolutely use this service again
Date published: 2021-04-15
Rated 5 out of 5 by from Awesome Service Andrea & Jim were wonderful to work with very patient and informative. If I could give them a 20 I would they were great!
Date published: 2021-04-15
Rated 3 out of 5 by from Technical glitches & useless help section Several times (especially when pulling up a form) the program would not respond and I'd have to close out and come back in. Also, it took me forever to find a worksheet explaining how TurboTax calculated the tax due amount. Finally found it on Qualified Dividends and Capital Gains Worksheet. Help section was no use. Whatever I searched did not help.
Date published: 2021-04-15
Rated 2 out of 5 by from Cant figure out the pricing It works but I'm not really sure what half of the things were and so many changes made it difficult to complete my taxes. Also, I couldn't figure out the price until it was too late to finish. I've used turbo tax for years and this one will be my last.
Date published: 2021-04-15
Rated 5 out of 5 by from Great Turbo Tax walked me thru everything to make it easy to file ,y taxes
Date published: 2021-04-15
Rated 5 out of 5 by from Easy Pretty easy to use. I had no problems. I'm not that bright anyway. Sorry, got to go, there's a squirrel outside
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 4029
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax was good. Overall the experience was positive. The only complaint I think is that is logs you out too quick. As I was getting asked for information, your site would log you out. This was cumbersome. I have been using Turbo Tax for over 15 years.
Date published: 2021-04-15
Rated 3 out of 5 by from TurboTax for Y2020 under Windows 7 Bummer! Turbotax 2020 would not install on my high-end Windows 7 PC. Intuit could have included a disclaimer that their long-term, loyal end-users would sign off on as a pre-condition for installing Turbotax 2020 on a Windows 7 computer, rendering them harmless for errors specific to older Windows operating systems. Instead, I had to lay out almost $5K on an equivalent laptop running Windows 10.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax Rocks Turbo tax is so easy to use plus it makes filing so quick and easy. I was done in less than 30 min.
Date published: 2021-04-15
Rated 5 out of 5 by from Easy and efficient Straight forward and easy to use. Nice that you can click "Learn More" to get a better understanding of certain items. Really came in handy.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax live full service is amazing! I got most of the way through doing my taxes but I was unsure on a couple things. I finally got an expert and sent them all my info. What an incredible relief. It's well worth the charge and I will absolutely use this service again
Date published: 2021-04-15
Rated 5 out of 5 by from Awesome Service Andrea & Jim were wonderful to work with very patient and informative. If I could give them a 20 I would they were great!
Date published: 2021-04-15
Rated 3 out of 5 by from Technical glitches & useless help section Several times (especially when pulling up a form) the program would not respond and I'd have to close out and come back in. Also, it took me forever to find a worksheet explaining how TurboTax calculated the tax due amount. Finally found it on Qualified Dividends and Capital Gains Worksheet. Help section was no use. Whatever I searched did not help.
Date published: 2021-04-15
Rated 2 out of 5 by from Cant figure out the pricing It works but I'm not really sure what half of the things were and so many changes made it difficult to complete my taxes. Also, I couldn't figure out the price until it was too late to finish. I've used turbo tax for years and this one will be my last.
Date published: 2021-04-15
Rated 5 out of 5 by from Great Turbo Tax walked me thru everything to make it easy to file ,y taxes
Date published: 2021-04-15
Rated 5 out of 5 by from Easy Pretty easy to use. I had no problems. I'm not that bright anyway. Sorry, got to go, there's a squirrel outside
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 4029