TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Thank you! After going in circles with some form issues, so glad Tammy came to the rescue! After an hour of going through different scenarios and bringing in another tax expert, we got it fixed and I've now electronically filed. Thank you!
Date published: 2021-02-16
Rated 3 out of 5 by from Turbo tax is okay Be careful with those fees, it got me at the end, when I tried just to do a simple return
Date published: 2021-02-16
Rated 5 out of 5 by from So much easier It is so much easier having all my information stored from previous years, eliminating waisted time doing taxes.
Date published: 2021-02-16
Rated 5 out of 5 by from Great way to do your taxes, What can we say been using Turbo Tax for 9 years now. It improves every year and it makes it easy to find out questions that would normally take hours to find. So if you never done your taxes before give this company a try.
Date published: 2021-02-16
Rated 4 out of 5 by from TurboTax is simply... AMAZING!!!! TurboTax is awesome! been filling my taxes with the program for years. CSR are amazing and only there when needed.
Date published: 2021-02-16
Rated 1 out of 5 by from No help My first issue... 1. My boyfriend told me to do the free version, and got to the end and it says to file I need to do the upgraded version. After trying to figure why I had to, I gave up and paid the $80. Why could he do it for free and not me? 2. Get everything efiled and sent... it emails me that there was an error in my state taxes. I adjusted and sent it back in...couple hours go by, I get the same error email. This time I try to use their chat...because I had to pay for their program but instead I get an automated chat which isn’t useful at all. 3. I used this program last year...you would think with me using their program (which I also paid for last year), it would reference and auto fill what I had for last year. This has been a waste of my money.
Date published: 2021-02-16
Rated 5 out of 5 by from I love TurboTax!! The process is very easy and fairly quick to do! I am in love with how great the process is to file, not to mention that it is free.
Date published: 2021-02-16
Rated 3 out of 5 by from this year it sucked usually it is amazingly easy. This year I didn't have some forms I had from the previous year, and I was very certain to delete them, or check the box that said "this does not apply this year". I did most of my return, then saved it and returned later to wrap up. When I came back in, it added some of the old forms back, and copied information from a 1098 from my current mortgage, to the previous lender 1098 that I am 100% certain I deleted before. It also auto populated the wrong state in a form from Fidelity and instead of saying "wrong state", there was an error that said "wrong zip code". Big surprise, I'm cursing at my computer because I am staring at my form and the zip code matches correctly. It also added in a 1099 that didn't exists this year and was not in the regular income spot where I saw and deleted it earlier. Basically, I got it all figured out. However, HUGE hassle compared to last year. and when I asked for help the chat box said it would be more than an hour hold/wait time to talk to a person. I may look into HR block next year. 50/50 odds they also mess crap up as well though.
Date published: 2021-02-16
Rated 5 out of 5 by from Awesome,easy to use Everything was so self explanatory,would recommend
Date published: 2021-02-16
Rated 3 out of 5 by from Relatively easy to use I've been using this product for several years now, but I don't like to up-selling on the online version versus the CD download. There are some bugs to it, so pay attention to your entries and use the double check options. Otherwise, it gets the job done.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 4018
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Thank you! After going in circles with some form issues, so glad Tammy came to the rescue! After an hour of going through different scenarios and bringing in another tax expert, we got it fixed and I've now electronically filed. Thank you!
Date published: 2021-02-16
Rated 3 out of 5 by from Turbo tax is okay Be careful with those fees, it got me at the end, when I tried just to do a simple return
Date published: 2021-02-16
Rated 5 out of 5 by from So much easier It is so much easier having all my information stored from previous years, eliminating waisted time doing taxes.
Date published: 2021-02-16
Rated 5 out of 5 by from Great way to do your taxes, What can we say been using Turbo Tax for 9 years now. It improves every year and it makes it easy to find out questions that would normally take hours to find. So if you never done your taxes before give this company a try.
Date published: 2021-02-16
Rated 4 out of 5 by from TurboTax is simply... AMAZING!!!! TurboTax is awesome! been filling my taxes with the program for years. CSR are amazing and only there when needed.
Date published: 2021-02-16
Rated 1 out of 5 by from No help My first issue... 1. My boyfriend told me to do the free version, and got to the end and it says to file I need to do the upgraded version. After trying to figure why I had to, I gave up and paid the $80. Why could he do it for free and not me? 2. Get everything efiled and sent... it emails me that there was an error in my state taxes. I adjusted and sent it back in...couple hours go by, I get the same error email. This time I try to use their chat...because I had to pay for their program but instead I get an automated chat which isn’t useful at all. 3. I used this program last year...you would think with me using their program (which I also paid for last year), it would reference and auto fill what I had for last year. This has been a waste of my money.
Date published: 2021-02-16
Rated 5 out of 5 by from I love TurboTax!! The process is very easy and fairly quick to do! I am in love with how great the process is to file, not to mention that it is free.
Date published: 2021-02-16
Rated 3 out of 5 by from this year it sucked usually it is amazingly easy. This year I didn't have some forms I had from the previous year, and I was very certain to delete them, or check the box that said "this does not apply this year". I did most of my return, then saved it and returned later to wrap up. When I came back in, it added some of the old forms back, and copied information from a 1098 from my current mortgage, to the previous lender 1098 that I am 100% certain I deleted before. It also auto populated the wrong state in a form from Fidelity and instead of saying "wrong state", there was an error that said "wrong zip code". Big surprise, I'm cursing at my computer because I am staring at my form and the zip code matches correctly. It also added in a 1099 that didn't exists this year and was not in the regular income spot where I saw and deleted it earlier. Basically, I got it all figured out. However, HUGE hassle compared to last year. and when I asked for help the chat box said it would be more than an hour hold/wait time to talk to a person. I may look into HR block next year. 50/50 odds they also mess crap up as well though.
Date published: 2021-02-16
Rated 5 out of 5 by from Awesome,easy to use Everything was so self explanatory,would recommend
Date published: 2021-02-16
Rated 3 out of 5 by from Relatively easy to use I've been using this product for several years now, but I don't like to up-selling on the online version versus the CD download. There are some bugs to it, so pay attention to your entries and use the double check options. Otherwise, it gets the job done.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 4018