TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Love the survive, not the hidden fees I don't appreciate having the processor fee hidden until I am trying to submit and discovering that when advertised the price was $60 for the service I was told I needed with my various forms. If I had known about the additional $40 fee I would have always planned on mailing, but I am unable to print anything out at this time. Please be more upfront.
Date published: 2021-05-01
Rated 1 out of 5 by from Worst experience with TurboTax of all time! Lowe4Pros was nice enough to give new pros a $100 credit towards TT online. Unfortunately it was terrible using the online version with no option to view forms. The "help desk" spent hours going in circle because the program is all GUI so you can't actually go to a form and fix there system. It forced me to take a credit that would normally be a good thing, but not being able to take the earnings deduction forced me to contribute more to a traditional IRA instead of my ROTH. The energy tax credit is not supported, so my choice was give up the $300 or start the tax input all over with another program. Also, not only is online more expensive than the CD or download versions , it also it doesn't include the state. Get this the tech trying to help me told me it did include state when we had discussed the refund. Recap: no energy tax credit($300), force to reduce income with a traditional IRA so I'll pay a bunch of tax on that in the future, it wouldn't let me select the education fee instead of the credit, it wasted tons of time calling to try to figure out why certain credits were not applying. Probably wasted 30 hours on the phone and maybe $500 in future taxes/lost credits/online added charges! NEVER AGAIN
Date published: 2021-05-01
Rated 1 out of 5 by from Turbo Tax is awful Absolutely impossible to find form 4868 to ask for an extension. On line instructions are not for the Deluxe version. API is clunky and awful
Date published: 2021-05-01
Rated 4 out of 5 by from Getting too expensive Its getting too expensive, it had a few flaws that had me running in circles until I figured out what those flaws were and corrected them (checkboxes checked that shouldn't be, etc), and not letting me run through some deductions and credits that ultimately helped me a bit once I got there.
Date published: 2021-05-01
Rated 2 out of 5 by from glitchy this year I have used Turbo Tax for 15 years. This was the worst product you have put out. I've never had to force or do manual updates until this year. If 2021 works like this one I will find a different product.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax made this easy! I have been stressed out worrying about filing my taxes. I can’t believe it was this easy. Should have filed earlier and saved myself a lot of stress!
Date published: 2021-05-01
Rated 5 out of 5 by from TURBO TAX IS AMAZING Turbo tax is so easy! this was the Quickest easiest way to do taxes.
Date published: 2021-05-01
Rated 4 out of 5 by from Good, but had to rely on expert help from Kimberli Turbotax review program detected "invalid entries" for Schedule K-1, Box 16. because K-1 issued by Icahn Enterprises entered "0 (zero) Code D Foreign Gross Income...," but Code D is shown as "Reserved for future use" in Treasury ref guide; and entered O (zero) for Code F, which Treasury ref guide described as "Passive category." Thankfully, after a time consuming, but perceptive and adept analysis, an effective work-around was found by Expert Kimberli, JD of Dallas , TX, enabling me to complete, file, and transmit my return.
Date published: 2021-05-01
Rated 5 out of 5 by from I always depend on TurboTax.. Its easy Great product. Have used it for many years and am always satisfied.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo is Awesome! So easy to use. We have used it every year and it makes doing our taxes easy and understandable.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 4015
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Love the survive, not the hidden fees I don't appreciate having the processor fee hidden until I am trying to submit and discovering that when advertised the price was $60 for the service I was told I needed with my various forms. If I had known about the additional $40 fee I would have always planned on mailing, but I am unable to print anything out at this time. Please be more upfront.
Date published: 2021-05-01
Rated 1 out of 5 by from Worst experience with TurboTax of all time! Lowe4Pros was nice enough to give new pros a $100 credit towards TT online. Unfortunately it was terrible using the online version with no option to view forms. The "help desk" spent hours going in circle because the program is all GUI so you can't actually go to a form and fix there system. It forced me to take a credit that would normally be a good thing, but not being able to take the earnings deduction forced me to contribute more to a traditional IRA instead of my ROTH. The energy tax credit is not supported, so my choice was give up the $300 or start the tax input all over with another program. Also, not only is online more expensive than the CD or download versions , it also it doesn't include the state. Get this the tech trying to help me told me it did include state when we had discussed the refund. Recap: no energy tax credit($300), force to reduce income with a traditional IRA so I'll pay a bunch of tax on that in the future, it wouldn't let me select the education fee instead of the credit, it wasted tons of time calling to try to figure out why certain credits were not applying. Probably wasted 30 hours on the phone and maybe $500 in future taxes/lost credits/online added charges! NEVER AGAIN
Date published: 2021-05-01
Rated 1 out of 5 by from Turbo Tax is awful Absolutely impossible to find form 4868 to ask for an extension. On line instructions are not for the Deluxe version. API is clunky and awful
Date published: 2021-05-01
Rated 4 out of 5 by from Getting too expensive Its getting too expensive, it had a few flaws that had me running in circles until I figured out what those flaws were and corrected them (checkboxes checked that shouldn't be, etc), and not letting me run through some deductions and credits that ultimately helped me a bit once I got there.
Date published: 2021-05-01
Rated 2 out of 5 by from glitchy this year I have used Turbo Tax for 15 years. This was the worst product you have put out. I've never had to force or do manual updates until this year. If 2021 works like this one I will find a different product.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax made this easy! I have been stressed out worrying about filing my taxes. I can’t believe it was this easy. Should have filed earlier and saved myself a lot of stress!
Date published: 2021-05-01
Rated 5 out of 5 by from TURBO TAX IS AMAZING Turbo tax is so easy! this was the Quickest easiest way to do taxes.
Date published: 2021-05-01
Rated 4 out of 5 by from Good, but had to rely on expert help from Kimberli Turbotax review program detected "invalid entries" for Schedule K-1, Box 16. because K-1 issued by Icahn Enterprises entered "0 (zero) Code D Foreign Gross Income...," but Code D is shown as "Reserved for future use" in Treasury ref guide; and entered O (zero) for Code F, which Treasury ref guide described as "Passive category." Thankfully, after a time consuming, but perceptive and adept analysis, an effective work-around was found by Expert Kimberli, JD of Dallas , TX, enabling me to complete, file, and transmit my return.
Date published: 2021-05-01
Rated 5 out of 5 by from I always depend on TurboTax.. Its easy Great product. Have used it for many years and am always satisfied.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo is Awesome! So easy to use. We have used it every year and it makes doing our taxes easy and understandable.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 4015