TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Normally I'm very happy with TurboTax but not 2020 I did most of my taxes in Feb. I started to do the final review of the federal taxes and all the state taxes two days ago. First I was required to do an update of turbo tax. It hung is the startup mode for an hour. I tried to cancel it but it would not stop. I let it run for another hour. It never terminated. I finally rebooted the computer. This time when I tried to restart the update, I got a windows 1603 error. To fix that one can do a manual update so I downloaded the manual update but it failed probably because I had installed turbo tax on my D: drive not my C: drive. There was no way to tell the manual update to use the D: drive so I decided to reinstall. I removed the application, downloaded and tried to install the application. It failed during the extraction on the third part of the extraction. I ended up having to install it on another computer because I could not find out why it was failing. To add to the problem doing the state taxes, the system got stuck dealing with Mass. 1099-HC health insurance. I answered one of the first questions wrong but it got stuck in a loop on later questions with out going back to the beginning after going though the loop twice. After each loop, when to the end as if all was okay. When I checked it again, it failed. I finally when back to the beginning and did it over which allowed me to finish.
Date published: 2021-04-08
Rated 4 out of 5 by from TurboTax is Great I really like TTax - I've been using your program for more years than I can remember, but I know I originally printed out my taxes on a 9 pin dot matrix printer to give you an idea of how long I've used TurboTax. One recommendation I'd make is to carry over information from prior year's tax filing - I'm retired and each year I have to input data into my NJ income tax regarding my retirement plan that could easily be automatically entered from the prior year.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is Good Straight forward questions and easy to understand.
Date published: 2021-04-08
Rated 4 out of 5 by from Turbo has changed Turbo has changed and wasn't like I used from the past and made it a bit confusing at times.
Date published: 2021-04-08
Rated 5 out of 5 by from Simple We've been using Turbotax for a few years now, and it's always easy to use, and even if you have to call to speak to someone, the representatives are very helpful and friendly.
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo Tax! Got it Done! My Live expert was so helpful, she helped me solve a problem I was having with a 1099-Misc
Date published: 2021-04-08
Rated 5 out of 5 by from Great It was easy and i felt good about working with Turbo Tax
Date published: 2021-04-08
Rated 4 out of 5 by from TurboTax is good TurboTax is super easy to use and can be done quickly, I am always happy with the refund I receive and it has always been easy to get my questions answered. My only complaint is that I do feel its a little pricey considering you do almost all of the work yourself. The only reason I use TurboTax instead of a small business is because I like that I can easy access the documents from years past.
Date published: 2021-04-08
Rated 5 out of 5 by from Turbo Tax is so easy! I love using Turbo Tax. It gives me lots of tips and explanation boxes that are very helpful. Because it's so easy to use, it is actually fun to do my taxes!
Date published: 2021-04-08
Rated 5 out of 5 by from Wow, simpler than I thought Really Easy Shoul have used this when I owned my business
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 3989
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Normally I'm very happy with TurboTax but not 2020 I did most of my taxes in Feb. I started to do the final review of the federal taxes and all the state taxes two days ago. First I was required to do an update of turbo tax. It hung is the startup mode for an hour. I tried to cancel it but it would not stop. I let it run for another hour. It never terminated. I finally rebooted the computer. This time when I tried to restart the update, I got a windows 1603 error. To fix that one can do a manual update so I downloaded the manual update but it failed probably because I had installed turbo tax on my D: drive not my C: drive. There was no way to tell the manual update to use the D: drive so I decided to reinstall. I removed the application, downloaded and tried to install the application. It failed during the extraction on the third part of the extraction. I ended up having to install it on another computer because I could not find out why it was failing. To add to the problem doing the state taxes, the system got stuck dealing with Mass. 1099-HC health insurance. I answered one of the first questions wrong but it got stuck in a loop on later questions with out going back to the beginning after going though the loop twice. After each loop, when to the end as if all was okay. When I checked it again, it failed. I finally when back to the beginning and did it over which allowed me to finish.
Date published: 2021-04-08
Rated 4 out of 5 by from TurboTax is Great I really like TTax - I've been using your program for more years than I can remember, but I know I originally printed out my taxes on a 9 pin dot matrix printer to give you an idea of how long I've used TurboTax. One recommendation I'd make is to carry over information from prior year's tax filing - I'm retired and each year I have to input data into my NJ income tax regarding my retirement plan that could easily be automatically entered from the prior year.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is Good Straight forward questions and easy to understand.
Date published: 2021-04-08
Rated 4 out of 5 by from Turbo has changed Turbo has changed and wasn't like I used from the past and made it a bit confusing at times.
Date published: 2021-04-08
Rated 5 out of 5 by from Simple We've been using Turbotax for a few years now, and it's always easy to use, and even if you have to call to speak to someone, the representatives are very helpful and friendly.
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo Tax! Got it Done! My Live expert was so helpful, she helped me solve a problem I was having with a 1099-Misc
Date published: 2021-04-08
Rated 5 out of 5 by from Great It was easy and i felt good about working with Turbo Tax
Date published: 2021-04-08
Rated 4 out of 5 by from TurboTax is good TurboTax is super easy to use and can be done quickly, I am always happy with the refund I receive and it has always been easy to get my questions answered. My only complaint is that I do feel its a little pricey considering you do almost all of the work yourself. The only reason I use TurboTax instead of a small business is because I like that I can easy access the documents from years past.
Date published: 2021-04-08
Rated 5 out of 5 by from Turbo Tax is so easy! I love using Turbo Tax. It gives me lots of tips and explanation boxes that are very helpful. Because it's so easy to use, it is actually fun to do my taxes!
Date published: 2021-04-08
Rated 5 out of 5 by from Wow, simpler than I thought Really Easy Shoul have used this when I owned my business
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 3989