TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from TurboTax is awesome I had a great experience. Everything was easy and fast and sufficient. I love the service with Sarah she was great.
Date published: 2022-03-20
Rated 4 out of 5 by from Solid process, year after year... I have been using Turbo Tax for over 10 years. This year was an extremely complex year--sold house, changed jobs, sold investments, started a business, moved to a new state, bought new house ... and the mortgage was sold on the mortgage market so a new bank was became my lender , etc. There was a lot to cover. However, by setting aside approximately 2 hours over the course of 9 weeks, it was all manageable...just one step at a time. The main reason that this was not a 5-star rating this year is because I ... surprisingly... found myself inputting information that should have carried over from last year's entries. I also kept receiving "Time to sign in" Turbo Tax info emails during all 9 weeks of the time that I was already signed in and working on my return. I suspect some sort of upgrade / cloud / database change occurred, and some transfer information was not carried over. Not a horrible thing, but also not 5-star easy-peezee like so many prior year's actions.
Date published: 2022-03-20
Rated 3 out of 5 by from Turbo tax is cool It's easy and fast go ahead and do it I did straight to the money
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax is easy It was a easy process it's a awesome service I recommend
Date published: 2022-03-20
Rated 3 out of 5 by from OK if you know taxes already Easy to enter in error if preparer doesn't know how the end result should look.
Date published: 2022-03-20
Rated 5 out of 5 by from Great Experience Easy to use. The creative slides are fun but make the process way longer than necessary
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is Amazing! Turbo Tax is easy to use and Robert was absolutely amazing!!
Date published: 2022-03-20
Rated 5 out of 5 by from Excellent Jennifer did have knowledge in preparing our taxes. Only thing is we had to wait a few weeks for a form from the IRS. She did a great job
Date published: 2022-03-20
Rated 5 out of 5 by from Charles is wonderful Charles was wonderful and made the entire experience fast and easy.
Date published: 2022-03-20
Rated 3 out of 5 by from Full service led to some counterintuitive hassles This was my first time using a full-service tax preparation service, so caveat: I may be a tougher customer since I've been doing our taxes myself for many years. The full service setup was quite easy - provide all your documents, and a tax pro will be assigned. Angela was a friendly and professional partner for a very complex return (got married, had a baby, changed jobs, refinanced a house ... all in one year!). When a draft of the return was provided, I noticed an error in how capital gains were computed -- this was pretty minor clerical issue, but resulted in a $2000 difference in what I owed. I notified my professional, who all but agreed with me this was a mistake, but suggested I needed to amend my return after submission, rather than correcting it in the original return. The reason given was that the "quality unit" at turbotax prevented them from fixing errors. The irony of this wasn't lost on me. The suggested course was to submit the erroneous return, then immediately amend it, all because of an internal TurboTax policy related to their "quality unit" that didn't catch the error in the first place. Overall the experience was OK, and I'm still waiting on the results of the amended return.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 3983
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome I had a great experience. Everything was easy and fast and sufficient. I love the service with Sarah she was great.
Date published: 2022-03-20
Rated 4 out of 5 by from Solid process, year after year... I have been using Turbo Tax for over 10 years. This year was an extremely complex year--sold house, changed jobs, sold investments, started a business, moved to a new state, bought new house ... and the mortgage was sold on the mortgage market so a new bank was became my lender , etc. There was a lot to cover. However, by setting aside approximately 2 hours over the course of 9 weeks, it was all manageable...just one step at a time. The main reason that this was not a 5-star rating this year is because I ... surprisingly... found myself inputting information that should have carried over from last year's entries. I also kept receiving "Time to sign in" Turbo Tax info emails during all 9 weeks of the time that I was already signed in and working on my return. I suspect some sort of upgrade / cloud / database change occurred, and some transfer information was not carried over. Not a horrible thing, but also not 5-star easy-peezee like so many prior year's actions.
Date published: 2022-03-20
Rated 3 out of 5 by from Turbo tax is cool It's easy and fast go ahead and do it I did straight to the money
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax is easy It was a easy process it's a awesome service I recommend
Date published: 2022-03-20
Rated 3 out of 5 by from OK if you know taxes already Easy to enter in error if preparer doesn't know how the end result should look.
Date published: 2022-03-20
Rated 5 out of 5 by from Great Experience Easy to use. The creative slides are fun but make the process way longer than necessary
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is Amazing! Turbo Tax is easy to use and Robert was absolutely amazing!!
Date published: 2022-03-20
Rated 5 out of 5 by from Excellent Jennifer did have knowledge in preparing our taxes. Only thing is we had to wait a few weeks for a form from the IRS. She did a great job
Date published: 2022-03-20
Rated 5 out of 5 by from Charles is wonderful Charles was wonderful and made the entire experience fast and easy.
Date published: 2022-03-20
Rated 3 out of 5 by from Full service led to some counterintuitive hassles This was my first time using a full-service tax preparation service, so caveat: I may be a tougher customer since I've been doing our taxes myself for many years. The full service setup was quite easy - provide all your documents, and a tax pro will be assigned. Angela was a friendly and professional partner for a very complex return (got married, had a baby, changed jobs, refinanced a house ... all in one year!). When a draft of the return was provided, I noticed an error in how capital gains were computed -- this was pretty minor clerical issue, but resulted in a $2000 difference in what I owed. I notified my professional, who all but agreed with me this was a mistake, but suggested I needed to amend my return after submission, rather than correcting it in the original return. The reason given was that the "quality unit" at turbotax prevented them from fixing errors. The irony of this wasn't lost on me. The suggested course was to submit the erroneous return, then immediately amend it, all because of an internal TurboTax policy related to their "quality unit" that didn't catch the error in the first place. Overall the experience was OK, and I'm still waiting on the results of the amended return.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 3983