TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo tax is great My experience with turbo tax was awesome.Toori with Turbo tax is the greatest
Date published: 2022-03-20
Rated 5 out of 5 by from Simple and easy to follow Been using turbo tax for years recommended to everyone
Date published: 2022-03-20
Rated 1 out of 5 by from Process Needs Overhaul After completing and entering all of my tax information, the web-app had me pay and it debited without allowing me to file. I called three times and even used the chat feature but no one could figure it out until the third rep. Over 21 days passed since TurboTax debited my checking account and it still wouldn't let me file. I am very unsure if I will use TurboTax next year.
Date published: 2022-03-20
Rated 5 out of 5 by from Love Turbo!! Always easy, but this year was a little confusing but got through it.
Date published: 2022-03-20
Rated 5 out of 5 by from TURBOTAX Is Awesome & easy to use. Super easy to use and straight forward instructions.
Date published: 2022-03-20
Rated 5 out of 5 by from Really like Turbo Tax Turbo Tax is easy to use and automatically completes things I would have no idea how to do just by me inputting the information from my documents. Well worth the money!
Date published: 2022-03-20
Rated 1 out of 5 by from Worst experience ever with TurboTax When I got to the point of transmitting my Federal and State returns, I received a message to do "one more check" for a PA State form that isn't even required....it was blank. I went back to Forms method and deleted it and tried again....same result. I did it one more time, and it still hung up in the same place. I called the 800 number for help, and got ZERO help. The voice activated system is the most frustrating system I have ever dealt with. It asked me for information, but got it wrong EVERY time! Finally, after asking for a representative about 20 times, I was put through to the live help line, where I was place on hold for what they said would be 5 to 10 minutes. I listened to the music and repeated messages about staying on hold until suddenly the line went dead. I stayed on the line for 30 minutes before hanging up. I was left with no option other than to enter bogus information into an unneeded form. Just a horrible experience.
Date published: 2022-03-20
Rated 4 out of 5 by from Overall fine, except for the refreshes Overall the program is good, but it doesn't need to refresh so often and at times requires to code again (after one of them I didn't have the code so was stuck until I could get the packaging from home)
Date published: 2022-03-20
Rated 5 out of 5 by from Good User friendly, easy to use, well organized, logical.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax made my tax process easy! Everything from making an account to the user experience to working with a CPA was easy on TurboTax. I was so scared to do my taxes this year with how confusing they were going to be, but TurboTax made it easy and connected me with an amazing CPA!
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 3967
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great My experience with turbo tax was awesome.Toori with Turbo tax is the greatest
Date published: 2022-03-20
Rated 5 out of 5 by from Simple and easy to follow Been using turbo tax for years recommended to everyone
Date published: 2022-03-20
Rated 1 out of 5 by from Process Needs Overhaul After completing and entering all of my tax information, the web-app had me pay and it debited without allowing me to file. I called three times and even used the chat feature but no one could figure it out until the third rep. Over 21 days passed since TurboTax debited my checking account and it still wouldn't let me file. I am very unsure if I will use TurboTax next year.
Date published: 2022-03-20
Rated 5 out of 5 by from Love Turbo!! Always easy, but this year was a little confusing but got through it.
Date published: 2022-03-20
Rated 5 out of 5 by from TURBOTAX Is Awesome & easy to use. Super easy to use and straight forward instructions.
Date published: 2022-03-20
Rated 5 out of 5 by from Really like Turbo Tax Turbo Tax is easy to use and automatically completes things I would have no idea how to do just by me inputting the information from my documents. Well worth the money!
Date published: 2022-03-20
Rated 1 out of 5 by from Worst experience ever with TurboTax When I got to the point of transmitting my Federal and State returns, I received a message to do "one more check" for a PA State form that isn't even required....it was blank. I went back to Forms method and deleted it and tried again....same result. I did it one more time, and it still hung up in the same place. I called the 800 number for help, and got ZERO help. The voice activated system is the most frustrating system I have ever dealt with. It asked me for information, but got it wrong EVERY time! Finally, after asking for a representative about 20 times, I was put through to the live help line, where I was place on hold for what they said would be 5 to 10 minutes. I listened to the music and repeated messages about staying on hold until suddenly the line went dead. I stayed on the line for 30 minutes before hanging up. I was left with no option other than to enter bogus information into an unneeded form. Just a horrible experience.
Date published: 2022-03-20
Rated 4 out of 5 by from Overall fine, except for the refreshes Overall the program is good, but it doesn't need to refresh so often and at times requires to code again (after one of them I didn't have the code so was stuck until I could get the packaging from home)
Date published: 2022-03-20
Rated 5 out of 5 by from Good User friendly, easy to use, well organized, logical.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax made my tax process easy! Everything from making an account to the user experience to working with a CPA was easy on TurboTax. I was so scared to do my taxes this year with how confusing they were going to be, but TurboTax made it easy and connected me with an amazing CPA!
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 3967