TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Thank you, Turbo Tax The process of filing my income tax is quick and simple.
Date published: 2021-02-15
Rated 5 out of 5 by from It was EASY! Step by step process is awesome! Side footnotes are a great help understanding the tax codes.
Date published: 2021-02-15
Rated 5 out of 5 by from This was extremely easy Easy to use took 10 minutes to complete I’ll do this again next year
Date published: 2021-02-15
Rated 5 out of 5 by from fast and easy fast and easy. reliable. been using turbotax for years
Date published: 2021-02-15
Rated 5 out of 5 by from i love turbo tax its so easy and accurate. i tried to use other on line tax prepares and it was difficult and my refund was much lower
Date published: 2021-02-15
Rated 2 out of 5 by from Turbo Tax Quality has declined Tax year 2020, TurboTax included various forms that in no way applied to me or my family. I was taken back to correct several mistakes, all with little to no explanation what was incorrect. This year took me 3 hours when it typically takes under 1. Not our issue - this year, the system seemed slow and completely frustrating experience after nearly a decade of use. 2021 will likely be the tax year I research other options.
Date published: 2021-02-15
Rated 1 out of 5 by from If there was a zero stars option.... This is the worst customer service, “tax experts” and overall experience I have ever had. It’s like they hired random people off the street.... Not deserving of my business or my time. I wasted hours being transferred, hung up on, getting no answers, “experts” and “cpas” knowing less than me, etc. I will never ever use turbo tax again. I will make sure and tell all my friends and family not to as well even though I have faithfully filed with turbo tax for over 5 years.... NEVER AGAIN!
Date published: 2021-02-15
Rated 4 out of 5 by from Recommended Browser Overall a great service. I would like to see the site recommend Google Chrome as a browser. I was using Safari and had an incredibly frustrating time and over 1 hour on the phone until a second agent recommended I switch my browser to Chrome. Easy breezy after that!
Date published: 2021-02-15
Rated 4 out of 5 by from TURBO TAX WAS GREAT EVERYTHING WENT FAST. i HAD ONE CONCERN AND IT WAS ANSWERED IN A TIMELY MANNER AND THE GENTLTMAN WAS VERY PROFESSIONAL
Date published: 2021-02-15
Rated 5 out of 5 by from Very thorough Great resource for home user with non-complex taxes. Cost is a little high but better to have piece of mind.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 3958
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Thank you, Turbo Tax The process of filing my income tax is quick and simple.
Date published: 2021-02-15
Rated 5 out of 5 by from It was EASY! Step by step process is awesome! Side footnotes are a great help understanding the tax codes.
Date published: 2021-02-15
Rated 5 out of 5 by from This was extremely easy Easy to use took 10 minutes to complete I’ll do this again next year
Date published: 2021-02-15
Rated 5 out of 5 by from fast and easy fast and easy. reliable. been using turbotax for years
Date published: 2021-02-15
Rated 5 out of 5 by from i love turbo tax its so easy and accurate. i tried to use other on line tax prepares and it was difficult and my refund was much lower
Date published: 2021-02-15
Rated 2 out of 5 by from Turbo Tax Quality has declined Tax year 2020, TurboTax included various forms that in no way applied to me or my family. I was taken back to correct several mistakes, all with little to no explanation what was incorrect. This year took me 3 hours when it typically takes under 1. Not our issue - this year, the system seemed slow and completely frustrating experience after nearly a decade of use. 2021 will likely be the tax year I research other options.
Date published: 2021-02-15
Rated 1 out of 5 by from If there was a zero stars option.... This is the worst customer service, “tax experts” and overall experience I have ever had. It’s like they hired random people off the street.... Not deserving of my business or my time. I wasted hours being transferred, hung up on, getting no answers, “experts” and “cpas” knowing less than me, etc. I will never ever use turbo tax again. I will make sure and tell all my friends and family not to as well even though I have faithfully filed with turbo tax for over 5 years.... NEVER AGAIN!
Date published: 2021-02-15
Rated 4 out of 5 by from Recommended Browser Overall a great service. I would like to see the site recommend Google Chrome as a browser. I was using Safari and had an incredibly frustrating time and over 1 hour on the phone until a second agent recommended I switch my browser to Chrome. Easy breezy after that!
Date published: 2021-02-15
Rated 4 out of 5 by from TURBO TAX WAS GREAT EVERYTHING WENT FAST. i HAD ONE CONCERN AND IT WAS ANSWERED IN A TIMELY MANNER AND THE GENTLTMAN WAS VERY PROFESSIONAL
Date published: 2021-02-15
Rated 5 out of 5 by from Very thorough Great resource for home user with non-complex taxes. Cost is a little high but better to have piece of mind.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 3958