TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great Experience with tax return easy to use. The instructions were well laid out. Will use again.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is Great!!!! Have used Turbo Tax for 2 years now and they are amazing. Very user friendly!!!
Date published: 2022-03-27
Rated 4 out of 5 by from Had some problems Every time I updated Turbotax it dumped all my info and required me to start over. The Intuit Rep had me reload Turbotax. It still did it. She advised me to not close TurboTax or upgrade until the filing was complete. I did that, but the filing was invalidated because TurbotTax needed an upgrade. I made a CD ROM of the file and did the update. Turbotax tried to start a new return, but I clicked the FILE tab and it took me back to the completed forms and filing was successful. Almost thought I lost it all again, and that would have been a disaster.
Date published: 2022-03-27
Rated 5 out of 5 by from Very accessible Tax experts were very friendly and helpful, will definitely recommend to friends and family
Date published: 2022-03-27
Rated 5 out of 5 by from Very Easy to use!! Very easy to navigate and use to file! Will recommend to others for sure!!
Date published: 2022-03-27
Rated 4 out of 5 by from Good It was fine. The Identification was too long- 2 hours and then it denied me.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax got me through my TAX PHOBIA!!!!!! I could not do it alone, but there was online help - three people who assisted me in: figuring out how to transfer my investment 1099s directly into Turbo Tax (TT) she was absolutely wonderful and patient; two others who helped me navigate the screens in two other parts of the info gathering - again wonderfully understanding and patient. It was much quicker with the last two due to me figuring out the promps with the first one. The two CPAs who helped me Jeanine (sp?) and George was also wonderful. The first walked me through questions concerning my 1099s. The second helped me complete my federal and state deductions - how to answer things that I didn't know didn't applt to me. George also stuck with me to the end of all the input. YAY GEORGE!!
Date published: 2022-03-27
Rated 5 out of 5 by from Turbotax is easy for me to prepare my taxes.i Turbo Tax is very easy to follow instructions, corrections, and they guide you in making the best decisions for your personal tax preparation.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo tax is awesome Had another great experience with turbo tax will be coming back next tax year
Date published: 2022-03-27
Rated 3 out of 5 by from TurboTax Premier disappointed this year Downloading or installing via CD is smooth and quick. Once loaded and during use, it some minor worries and one big glitch were revealed. The minor worry was when calculating mortgage refinance interest with cash out not used directly on home improvement, the detailed calculations with good guidance and/or specific "helpful" examples would have been very useful, made for more accurate tax reporting, and time-saving. More specific examples on refi with cash out are sorely needed. The BIG concern was when trying to import brokerage Form 1099 (from a nationally recognized firm), it took the help of a very good TurboTax rep (kudos to her & her patience today March 26) and exactly one hour over the phone to finally import my 1099. The brokerage firm settings were all correct. Once we figured out what was happening, it required back-and-forth changing the display screen resolution with every copy & paste of the account login name and password and authorization code AND the prompts within the TurboTax software and pop-up windows. Even the TurboTax rep was surprised by the awkward process we had to administer (& endure) with Premier. The process was tedious & slow. This was the first time I had ANY difficulty with the TurboTax software after using it for some 15+ straight years. Again, kudos to the helpful support rep.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3946
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Experience with tax return easy to use. The instructions were well laid out. Will use again.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is Great!!!! Have used Turbo Tax for 2 years now and they are amazing. Very user friendly!!!
Date published: 2022-03-27
Rated 4 out of 5 by from Had some problems Every time I updated Turbotax it dumped all my info and required me to start over. The Intuit Rep had me reload Turbotax. It still did it. She advised me to not close TurboTax or upgrade until the filing was complete. I did that, but the filing was invalidated because TurbotTax needed an upgrade. I made a CD ROM of the file and did the update. Turbotax tried to start a new return, but I clicked the FILE tab and it took me back to the completed forms and filing was successful. Almost thought I lost it all again, and that would have been a disaster.
Date published: 2022-03-27
Rated 5 out of 5 by from Very accessible Tax experts were very friendly and helpful, will definitely recommend to friends and family
Date published: 2022-03-27
Rated 5 out of 5 by from Very Easy to use!! Very easy to navigate and use to file! Will recommend to others for sure!!
Date published: 2022-03-27
Rated 4 out of 5 by from Good It was fine. The Identification was too long- 2 hours and then it denied me.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax got me through my TAX PHOBIA!!!!!! I could not do it alone, but there was online help - three people who assisted me in: figuring out how to transfer my investment 1099s directly into Turbo Tax (TT) she was absolutely wonderful and patient; two others who helped me navigate the screens in two other parts of the info gathering - again wonderfully understanding and patient. It was much quicker with the last two due to me figuring out the promps with the first one. The two CPAs who helped me Jeanine (sp?) and George was also wonderful. The first walked me through questions concerning my 1099s. The second helped me complete my federal and state deductions - how to answer things that I didn't know didn't applt to me. George also stuck with me to the end of all the input. YAY GEORGE!!
Date published: 2022-03-27
Rated 5 out of 5 by from Turbotax is easy for me to prepare my taxes.i Turbo Tax is very easy to follow instructions, corrections, and they guide you in making the best decisions for your personal tax preparation.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo tax is awesome Had another great experience with turbo tax will be coming back next tax year
Date published: 2022-03-27
Rated 3 out of 5 by from TurboTax Premier disappointed this year Downloading or installing via CD is smooth and quick. Once loaded and during use, it some minor worries and one big glitch were revealed. The minor worry was when calculating mortgage refinance interest with cash out not used directly on home improvement, the detailed calculations with good guidance and/or specific "helpful" examples would have been very useful, made for more accurate tax reporting, and time-saving. More specific examples on refi with cash out are sorely needed. The BIG concern was when trying to import brokerage Form 1099 (from a nationally recognized firm), it took the help of a very good TurboTax rep (kudos to her & her patience today March 26) and exactly one hour over the phone to finally import my 1099. The brokerage firm settings were all correct. Once we figured out what was happening, it required back-and-forth changing the display screen resolution with every copy & paste of the account login name and password and authorization code AND the prompts within the TurboTax software and pop-up windows. Even the TurboTax rep was surprised by the awkward process we had to administer (& endure) with Premier. The process was tedious & slow. This was the first time I had ANY difficulty with the TurboTax software after using it for some 15+ straight years. Again, kudos to the helpful support rep.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3946