TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Student
Rated 1 out of 5 by from Dont use this service They charged me for a service I didn't use. Charged me for the live version that I did NOT use
Date published: 2021-04-07
Rated 2 out of 5 by from Very Disappointed in 2020 TurboTax Deluxe This is the second time I've had to type up this review, adding to my disappointment. This year TurboTax didn't properly read an imprted 1099-R, and asked me to manually type in missing info such as recipients name and address, payers name, address, and Fed I.D., missing purchase and sale dates, tec. This info was not missing, solved the problem by deleting then re-importing. The software almost caused a major problem by duplicating a 1099-R, also notifiying me of missing info, which I manually entered. Fortunately, I caught the duplication and deleted it before filing. The are also annoying mechanical bugs, such as needing to hit continue or back several times, screens jumping all over the place for no reason, defauting from my chosen print "tax return only" to "tax return and worksheets" if I left the screen to review the print. Finally, as I wrote in my opening sentence, this is the second time I typed this review, as the first time I asked to review terms and conditions, and the program brought me back to a blank screen review screen not my original review. I have been using TurboTax for more than a dozen years, and will use it again next year. But if these or new problems occur, it will be my last.
Date published: 2021-04-07
Rated 5 out of 5 by from Amazing tax experts that went above and beyond Amazing and very straight forward. Alonzo went above and beyond to address my tax issues
Date published: 2021-04-07
Rated 4 out of 5 by from Great way to tackle taxes As I get older I find it a bit more difficult to follow. Could be my age or it could be the way it is presented.
Date published: 2021-04-07
Rated 4 out of 5 by from Good product - mostly Windows 10 now uses MS Edge to read .pdf files. Turbo Tax doesn't seem to realize that, so when I ask it to generate my .pdf file to review before printing, it gives me an error and tells me I need Adobe (don't want it). Then, it doesn't open the .pdf file and I have to go find it.....very annoying
Date published: 2021-04-07
Rated 3 out of 5 by from Had trouble with download I always use TurboTax! This year I downloaded the program from Costco, and had some problems. The program could not find my tax file from 2019, and when I browsed and showed it where it was, it would not load. I had to type everything in. Once complete, I saved the file before e-filing to come back to it later. When I tried to restart the program using my file, it told me the file was corrupted and it could not read it. I called the customer service line and they told me there was nothing they could do since I was using a Costco download. I had to start all over again. This time I did it all in one setting and e-filed. I sure hope the file I sent is readable and not corrupted. I love the program and will continue using turbotax, but I won't download it from Costco again.
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax is awesome Turbo tax is truly a great tax tool, very helpful and easy to access. I really enjoy using this tool.
Date published: 2021-04-07
Rated 5 out of 5 by from Simple and Fast I've been using Turbo Tax for years. It makes filing my tax return a pleasure. Well, maybe not a pleasure but far less painful than it could be.
Date published: 2021-04-07
Rated 5 out of 5 by from Always my go-to! They make it easy to navigate and interactive. I love all the checkpoints and reviews. Makes you feel like they won't miss anything.
Date published: 2021-04-07
Rated 5 out of 5 by from There's a reason why I've used TurboTax since 80s I'm a long time user of TurboTax. I have used most of the tax prep applications available to the general public as well as several professional tax applications and have found TurboTax's sequential programming superior to all the others with the fewest technical issues or problems. I have noted that a vast majority of professional tax accountants and lawyers (my cohorts) personally use TurboTax, too. I have to say that I do remember a couple of marketing missteps that TurboTax made early on, but only refer to these errors so they won't forget about them nor try them again someday.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 3916
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Dont use this service They charged me for a service I didn't use. Charged me for the live version that I did NOT use
Date published: 2021-04-07
Rated 2 out of 5 by from Very Disappointed in 2020 TurboTax Deluxe This is the second time I've had to type up this review, adding to my disappointment. This year TurboTax didn't properly read an imprted 1099-R, and asked me to manually type in missing info such as recipients name and address, payers name, address, and Fed I.D., missing purchase and sale dates, tec. This info was not missing, solved the problem by deleting then re-importing. The software almost caused a major problem by duplicating a 1099-R, also notifiying me of missing info, which I manually entered. Fortunately, I caught the duplication and deleted it before filing. The are also annoying mechanical bugs, such as needing to hit continue or back several times, screens jumping all over the place for no reason, defauting from my chosen print "tax return only" to "tax return and worksheets" if I left the screen to review the print. Finally, as I wrote in my opening sentence, this is the second time I typed this review, as the first time I asked to review terms and conditions, and the program brought me back to a blank screen review screen not my original review. I have been using TurboTax for more than a dozen years, and will use it again next year. But if these or new problems occur, it will be my last.
Date published: 2021-04-07
Rated 5 out of 5 by from Amazing tax experts that went above and beyond Amazing and very straight forward. Alonzo went above and beyond to address my tax issues
Date published: 2021-04-07
Rated 4 out of 5 by from Great way to tackle taxes As I get older I find it a bit more difficult to follow. Could be my age or it could be the way it is presented.
Date published: 2021-04-07
Rated 4 out of 5 by from Good product - mostly Windows 10 now uses MS Edge to read .pdf files. Turbo Tax doesn't seem to realize that, so when I ask it to generate my .pdf file to review before printing, it gives me an error and tells me I need Adobe (don't want it). Then, it doesn't open the .pdf file and I have to go find it.....very annoying
Date published: 2021-04-07
Rated 3 out of 5 by from Had trouble with download I always use TurboTax! This year I downloaded the program from Costco, and had some problems. The program could not find my tax file from 2019, and when I browsed and showed it where it was, it would not load. I had to type everything in. Once complete, I saved the file before e-filing to come back to it later. When I tried to restart the program using my file, it told me the file was corrupted and it could not read it. I called the customer service line and they told me there was nothing they could do since I was using a Costco download. I had to start all over again. This time I did it all in one setting and e-filed. I sure hope the file I sent is readable and not corrupted. I love the program and will continue using turbotax, but I won't download it from Costco again.
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax is awesome Turbo tax is truly a great tax tool, very helpful and easy to access. I really enjoy using this tool.
Date published: 2021-04-07
Rated 5 out of 5 by from Simple and Fast I've been using Turbo Tax for years. It makes filing my tax return a pleasure. Well, maybe not a pleasure but far less painful than it could be.
Date published: 2021-04-07
Rated 5 out of 5 by from Always my go-to! They make it easy to navigate and interactive. I love all the checkpoints and reviews. Makes you feel like they won't miss anything.
Date published: 2021-04-07
Rated 5 out of 5 by from There's a reason why I've used TurboTax since 80s I'm a long time user of TurboTax. I have used most of the tax prep applications available to the general public as well as several professional tax applications and have found TurboTax's sequential programming superior to all the others with the fewest technical issues or problems. I have noted that a vast majority of professional tax accountants and lawyers (my cohorts) personally use TurboTax, too. I have to say that I do remember a couple of marketing missteps that TurboTax made early on, but only refer to these errors so they won't forget about them nor try them again someday.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 3916