TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Student
Rated 1 out of 5 by from Terrible Experience with TurboTax Live I worked with Turbo Tax Expert Erik J. After paying $360 for services, Erik messaged me to let me now that my tax situation is outside his scope of expertise and he can not help me. I have spoken with his manager Cindy, and 5 others at Turbo Tax. No one can figure out how to give me a refund since I paid through the app. I was told by Cindy and others at Turbo Tax to dispute the charge at my credit union. I did so, but still need a document in writing from Turbo Tax stating to my credit union that I am owed an refund and Turbo Tax can't figure out how to do it. It literally blows my mind that a company this size agrees that I am owed a refund, and can not figure out how to give it to me. I am at my wits end with this situation. My account should be thoroughly documented with all the times I have called and asked for help. Explained the situation over and over again. I have done nothing wrong, but am out $360.
Date published: 2021-04-07
Rated 5 out of 5 by from Continue to be Satisfied with TT I have been using TT for many years. I like the continuity & have complete confidence in the software.
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax I loved the turbo tax efile its easy to use now that i have tried it thanks so much
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax, easy to use Have used Turbo Tax for many years, no issues, instructions easily understood & completed. Electronic filing always works.
Date published: 2021-04-07
Rated 5 out of 5 by from Great Product I've been using Turbo Tax for sever years now and honestly don't know why anyone would use a different service. It was walks me through every step and is so easy for me to do.
Date published: 2021-04-07
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax has allowed the process of filing taxes 100% easy!
Date published: 2021-04-07
Rated 4 out of 5 by from Easy to use but frustrating to pay when abroad No problems until you get to payment. It's a catch 22 situation. You're told you can pay as a foreign resident and have a U.S. bank. Only you need a U.S. mailing address. If you're lucky to have one, you enter it. Only in your personal info for the tax return you correctly give your foreign address. You're caught. So you are forced to change your address in your tax return from your foreign to a U.S. mailing address where you don't live. Now fix that one or lose a few thousand customers.
Date published: 2021-04-07
Rated 5 out of 5 by from Easy use for a simple return I like that it walks you through the process. Easy
Date published: 2021-04-07
Rated 1 out of 5 by from I didn't get my credit union credit! Unfair! I didn't get my credit union discount! No way to fix it!
Date published: 2021-04-07
Rated 4 out of 5 by from Turbo tax does the job Instructions are straight forward and easy to understand. The forms for input provide step by step directions. You can start and stop at your discrearion.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 3906
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Terrible Experience with TurboTax Live I worked with Turbo Tax Expert Erik J. After paying $360 for services, Erik messaged me to let me now that my tax situation is outside his scope of expertise and he can not help me. I have spoken with his manager Cindy, and 5 others at Turbo Tax. No one can figure out how to give me a refund since I paid through the app. I was told by Cindy and others at Turbo Tax to dispute the charge at my credit union. I did so, but still need a document in writing from Turbo Tax stating to my credit union that I am owed an refund and Turbo Tax can't figure out how to do it. It literally blows my mind that a company this size agrees that I am owed a refund, and can not figure out how to give it to me. I am at my wits end with this situation. My account should be thoroughly documented with all the times I have called and asked for help. Explained the situation over and over again. I have done nothing wrong, but am out $360.
Date published: 2021-04-07
Rated 5 out of 5 by from Continue to be Satisfied with TT I have been using TT for many years. I like the continuity & have complete confidence in the software.
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax I loved the turbo tax efile its easy to use now that i have tried it thanks so much
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax, easy to use Have used Turbo Tax for many years, no issues, instructions easily understood & completed. Electronic filing always works.
Date published: 2021-04-07
Rated 5 out of 5 by from Great Product I've been using Turbo Tax for sever years now and honestly don't know why anyone would use a different service. It was walks me through every step and is so easy for me to do.
Date published: 2021-04-07
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax has allowed the process of filing taxes 100% easy!
Date published: 2021-04-07
Rated 4 out of 5 by from Easy to use but frustrating to pay when abroad No problems until you get to payment. It's a catch 22 situation. You're told you can pay as a foreign resident and have a U.S. bank. Only you need a U.S. mailing address. If you're lucky to have one, you enter it. Only in your personal info for the tax return you correctly give your foreign address. You're caught. So you are forced to change your address in your tax return from your foreign to a U.S. mailing address where you don't live. Now fix that one or lose a few thousand customers.
Date published: 2021-04-07
Rated 5 out of 5 by from Easy use for a simple return I like that it walks you through the process. Easy
Date published: 2021-04-07
Rated 1 out of 5 by from I didn't get my credit union credit! Unfair! I didn't get my credit union discount! No way to fix it!
Date published: 2021-04-07
Rated 4 out of 5 by from Turbo tax does the job Instructions are straight forward and easy to understand. The forms for input provide step by step directions. You can start and stop at your discrearion.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 3906