TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from unbelievable very informative this is the first time doing my taxes myself, i'm not very smart when it comes to taxes! not only did they make it easy for me, i learned a great deal along the way that i had no idea about the money i could have got back if i would have used turbo tax sooner!
Date published: 2021-02-25
Rated 5 out of 5 by from Great help the person that help me on live was a huge help, knew what i was doing wrong right away and walked me through it like a pr.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Is Intuitive This was such an easy experience. Totally painless .
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Tax review The chat feature was extremely helpfull. They guided me through exactly what i needed.
Date published: 2021-02-25
Rated 5 out of 5 by from SHE DID GREAT SHE HELPED ME SO MUCH SHE TOOK HER TIME TO ENSURE I DID EBERYTHING RIGHT
Date published: 2021-02-25
Rated 5 out of 5 by from Love it!!! First time doing my taxes myself so easy and less money for fees I will do my own taxes from now on I love it!
Date published: 2021-02-25
Rated 3 out of 5 by from Horrible customer service this year. I will buy another tax return software program next year. Not going to deal with online turbo tax or the software anymore. I paid $140 for just the federal tax return. Ridiculous. I'm not required to file a state tax return. I didn't need any help with my return. I did a live chat BECAUSE online turbo kept trying to get me to complete & file a state return. Deja kept me on the phone 40-45 minutes while she researched how to stop it. Crazy. She didn't know what to do. Then someone else took over. By then I figured out how to do it on my own. I e-filed my federal return without the state return. I questioned the lady that took over the live chat about the price, because I didn't recall it being that much with early bird special. Any way I spent about an hour on Chat and got no advice. For $140 got frustration. That price was supposed to include expert advise/customer service I thought - I got neither. I'm done with Turbo Tax! I'm gonna dump my intuit stock.
Date published: 2021-02-25
Rated 4 out of 5 by from They are great! I had an issue finishing my 1099 but my agent Sasha helped out tremendously!! She was da bomb!!!
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Good but did not handle Crypto 1099-Misc wel Everything went will until I had to file 1099-MISC from Blockfi I do not think turbo tax understands your are dealing with crypto for interest payments It was very confusing
Date published: 2021-02-25
Rated 5 out of 5 by from SIMPLY AWESOME I have to say that the 1099-B upload is the best feature the Turbo offers, which saved hours of time and chance of getting errors. love it
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 3880
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from unbelievable very informative this is the first time doing my taxes myself, i'm not very smart when it comes to taxes! not only did they make it easy for me, i learned a great deal along the way that i had no idea about the money i could have got back if i would have used turbo tax sooner!
Date published: 2021-02-25
Rated 5 out of 5 by from Great help the person that help me on live was a huge help, knew what i was doing wrong right away and walked me through it like a pr.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Is Intuitive This was such an easy experience. Totally painless .
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Tax review The chat feature was extremely helpfull. They guided me through exactly what i needed.
Date published: 2021-02-25
Rated 5 out of 5 by from SHE DID GREAT SHE HELPED ME SO MUCH SHE TOOK HER TIME TO ENSURE I DID EBERYTHING RIGHT
Date published: 2021-02-25
Rated 5 out of 5 by from Love it!!! First time doing my taxes myself so easy and less money for fees I will do my own taxes from now on I love it!
Date published: 2021-02-25
Rated 3 out of 5 by from Horrible customer service this year. I will buy another tax return software program next year. Not going to deal with online turbo tax or the software anymore. I paid $140 for just the federal tax return. Ridiculous. I'm not required to file a state tax return. I didn't need any help with my return. I did a live chat BECAUSE online turbo kept trying to get me to complete & file a state return. Deja kept me on the phone 40-45 minutes while she researched how to stop it. Crazy. She didn't know what to do. Then someone else took over. By then I figured out how to do it on my own. I e-filed my federal return without the state return. I questioned the lady that took over the live chat about the price, because I didn't recall it being that much with early bird special. Any way I spent about an hour on Chat and got no advice. For $140 got frustration. That price was supposed to include expert advise/customer service I thought - I got neither. I'm done with Turbo Tax! I'm gonna dump my intuit stock.
Date published: 2021-02-25
Rated 4 out of 5 by from They are great! I had an issue finishing my 1099 but my agent Sasha helped out tremendously!! She was da bomb!!!
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Good but did not handle Crypto 1099-Misc wel Everything went will until I had to file 1099-MISC from Blockfi I do not think turbo tax understands your are dealing with crypto for interest payments It was very confusing
Date published: 2021-02-25
Rated 5 out of 5 by from SIMPLY AWESOME I have to say that the 1099-B upload is the best feature the Turbo offers, which saved hours of time and chance of getting errors. love it
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 3880