TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from It is good overall, But.... Overall is good, but some of the questions I have it took me 6 calls finally got an licensed lady who had experiences 40y+ made it right. Rest of the experts some of then 16y+, or 20y+ experience seemed did not work, so I had to kept calling until one day I got one right. Even the expert who prepared my tax did not give the right answer for 2 weeks. Another problem is most of the experts do not knew the new tax update for the current year. It took me 3 times to inform my expert to enter the data I mentioned such as Sick leave credit from Federal, then she finally did it. That is woopy $8050 max tax credit self employed can get. It is a lot! If you do not say anything, she would skip it did not even bother and moved on. In my case, I persisted, 3 times I messaged her and she finally did it for me.
Date published: 2022-03-21
Rated 5 out of 5 by from Very good product Easy to work with and very thorough. Product went through all levels for tax preperation.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Product Overall very good experience. Live Professional was very knowledgable and handled all my situations very well.
Date published: 2022-03-21
Rated 5 out of 5 by from Nice and Easy to navigate Awesome Experience with filing my Taxes. I will recommend Turbo tax always.
Date published: 2022-03-21
Rated 4 out of 5 by from My experience using Turbo Tax It wasn't a great experience because the number at the top kept going up :( but I guess that is not Turbo Tax fault is it? Over all it was a lot of help getting my taxes done. The only real problem was I went through Fidelity's link to them to get the $20.00. discount they promised. It was not deducted from the payment so I am unhappy about that.
Date published: 2022-03-21
Rated 3 out of 5 by from Helpful tool; annoying "upgrades" While the tax calculation and submission tools are thorough, the step-by-step processing can be unclear (e.g., after completing a section, the checklist says "Review", it is unclear if that means it needs to be reviewed, or that it is complete, but you may review it if you wish. Also, the frequent solicitations to upgrade are annoying, and potentially costly. I opted into an upgrade, then asked that it be removed, but it was apparently too late to do so; I paid $70 extra for one phone call to answer two incidental questions; one of which was "Can I direct my two refunds to different banks?" to which I was given the wrong answer: "Yes, you can".
Date published: 2022-03-21
Rated 5 out of 5 by from IT was a Great Experience. The tax expert was very helpful got to the end of my problem. He was very nice
Date published: 2022-03-21
Rated 5 out of 5 by from New experience I have used TT on Windows for years. This is the first time on Mac. Some of the figures display incorrectly, but come out correct in the end (I compared to a Windows version to check). All in all it is the same good and easy program as ever. Will use again next year.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Tool! Great Tool! Easy to follow, great information, covers every question and all details.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax Is So Easy! I have been using TurboTax for years and it just keeps getting better each year. So easy to use. Makes preparing tax returns very easy. Thank you!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3879
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It is good overall, But.... Overall is good, but some of the questions I have it took me 6 calls finally got an licensed lady who had experiences 40y+ made it right. Rest of the experts some of then 16y+, or 20y+ experience seemed did not work, so I had to kept calling until one day I got one right. Even the expert who prepared my tax did not give the right answer for 2 weeks. Another problem is most of the experts do not knew the new tax update for the current year. It took me 3 times to inform my expert to enter the data I mentioned such as Sick leave credit from Federal, then she finally did it. That is woopy $8050 max tax credit self employed can get. It is a lot! If you do not say anything, she would skip it did not even bother and moved on. In my case, I persisted, 3 times I messaged her and she finally did it for me.
Date published: 2022-03-21
Rated 5 out of 5 by from Very good product Easy to work with and very thorough. Product went through all levels for tax preperation.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Product Overall very good experience. Live Professional was very knowledgable and handled all my situations very well.
Date published: 2022-03-21
Rated 5 out of 5 by from Nice and Easy to navigate Awesome Experience with filing my Taxes. I will recommend Turbo tax always.
Date published: 2022-03-21
Rated 4 out of 5 by from My experience using Turbo Tax It wasn't a great experience because the number at the top kept going up :( but I guess that is not Turbo Tax fault is it? Over all it was a lot of help getting my taxes done. The only real problem was I went through Fidelity's link to them to get the $20.00. discount they promised. It was not deducted from the payment so I am unhappy about that.
Date published: 2022-03-21
Rated 3 out of 5 by from Helpful tool; annoying "upgrades" While the tax calculation and submission tools are thorough, the step-by-step processing can be unclear (e.g., after completing a section, the checklist says "Review", it is unclear if that means it needs to be reviewed, or that it is complete, but you may review it if you wish. Also, the frequent solicitations to upgrade are annoying, and potentially costly. I opted into an upgrade, then asked that it be removed, but it was apparently too late to do so; I paid $70 extra for one phone call to answer two incidental questions; one of which was "Can I direct my two refunds to different banks?" to which I was given the wrong answer: "Yes, you can".
Date published: 2022-03-21
Rated 5 out of 5 by from IT was a Great Experience. The tax expert was very helpful got to the end of my problem. He was very nice
Date published: 2022-03-21
Rated 5 out of 5 by from New experience I have used TT on Windows for years. This is the first time on Mac. Some of the figures display incorrectly, but come out correct in the end (I compared to a Windows version to check). All in all it is the same good and easy program as ever. Will use again next year.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Tool! Great Tool! Easy to follow, great information, covers every question and all details.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax Is So Easy! I have been using TurboTax for years and it just keeps getting better each year. So easy to use. Makes preparing tax returns very easy. Thank you!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3879