TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Missing questions I've used Turbo Tax for years and always loved it. However, this year it seemed that it didn't ask questions that I thought it should. For example, no questions about my HSA account. I had to go into forms and select form 8889. Also, when I printed my state forms for mail filing, Turbo Tax did not print the Federal forms that Wisconsin requires. I printed them on my own.
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax made this easy turbo tax was a fast and easy way to do my taxes, made it simple
Date published: 2021-04-07
Rated 2 out of 5 by from thank you great thank you turbo tax for all your free help I love to use turbo tax
Date published: 2021-04-07
Rated 5 out of 5 by from Dont be afraid of doing taxes...Turbo Tax makes it Taxes are scary for me. I don't like doing anything that requires me to communicate with government agencies of any kind. Not only does Turbo Tax help me put the right informaiton where it belongs by making it so simple that a kid could do taxes through their system, but they offer products that will cover your behind if anything comes up.
Date published: 2021-04-07
Rated 3 out of 5 by from Missing Important Forms Would be a 5 star, but you don't have Form 8594. unfortunate
Date published: 2021-04-07
Rated 1 out of 5 by from Dont use this service They charged me for a service I didn't use. Charged me for the live version that I did NOT use
Date published: 2021-04-07
Rated 2 out of 5 by from Very Disappointed in 2020 TurboTax Deluxe This is the second time I've had to type up this review, adding to my disappointment. This year TurboTax didn't properly read an imprted 1099-R, and asked me to manually type in missing info such as recipients name and address, payers name, address, and Fed I.D., missing purchase and sale dates, tec. This info was not missing, solved the problem by deleting then re-importing. The software almost caused a major problem by duplicating a 1099-R, also notifiying me of missing info, which I manually entered. Fortunately, I caught the duplication and deleted it before filing. The are also annoying mechanical bugs, such as needing to hit continue or back several times, screens jumping all over the place for no reason, defauting from my chosen print "tax return only" to "tax return and worksheets" if I left the screen to review the print. Finally, as I wrote in my opening sentence, this is the second time I typed this review, as the first time I asked to review terms and conditions, and the program brought me back to a blank screen review screen not my original review. I have been using TurboTax for more than a dozen years, and will use it again next year. But if these or new problems occur, it will be my last.
Date published: 2021-04-07
Rated 5 out of 5 by from Amazing tax experts that went above and beyond Amazing and very straight forward. Alonzo went above and beyond to address my tax issues
Date published: 2021-04-07
Rated 4 out of 5 by from Great way to tackle taxes As I get older I find it a bit more difficult to follow. Could be my age or it could be the way it is presented.
Date published: 2021-04-07
Rated 4 out of 5 by from Good product - mostly Windows 10 now uses MS Edge to read .pdf files. Turbo Tax doesn't seem to realize that, so when I ask it to generate my .pdf file to review before printing, it gives me an error and tells me I need Adobe (don't want it). Then, it doesn't open the .pdf file and I have to go find it.....very annoying
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 3848
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Missing questions I've used Turbo Tax for years and always loved it. However, this year it seemed that it didn't ask questions that I thought it should. For example, no questions about my HSA account. I had to go into forms and select form 8889. Also, when I printed my state forms for mail filing, Turbo Tax did not print the Federal forms that Wisconsin requires. I printed them on my own.
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax made this easy turbo tax was a fast and easy way to do my taxes, made it simple
Date published: 2021-04-07
Rated 2 out of 5 by from thank you great thank you turbo tax for all your free help I love to use turbo tax
Date published: 2021-04-07
Rated 5 out of 5 by from Dont be afraid of doing taxes...Turbo Tax makes it Taxes are scary for me. I don't like doing anything that requires me to communicate with government agencies of any kind. Not only does Turbo Tax help me put the right informaiton where it belongs by making it so simple that a kid could do taxes through their system, but they offer products that will cover your behind if anything comes up.
Date published: 2021-04-07
Rated 3 out of 5 by from Missing Important Forms Would be a 5 star, but you don't have Form 8594. unfortunate
Date published: 2021-04-07
Rated 1 out of 5 by from Dont use this service They charged me for a service I didn't use. Charged me for the live version that I did NOT use
Date published: 2021-04-07
Rated 2 out of 5 by from Very Disappointed in 2020 TurboTax Deluxe This is the second time I've had to type up this review, adding to my disappointment. This year TurboTax didn't properly read an imprted 1099-R, and asked me to manually type in missing info such as recipients name and address, payers name, address, and Fed I.D., missing purchase and sale dates, tec. This info was not missing, solved the problem by deleting then re-importing. The software almost caused a major problem by duplicating a 1099-R, also notifiying me of missing info, which I manually entered. Fortunately, I caught the duplication and deleted it before filing. The are also annoying mechanical bugs, such as needing to hit continue or back several times, screens jumping all over the place for no reason, defauting from my chosen print "tax return only" to "tax return and worksheets" if I left the screen to review the print. Finally, as I wrote in my opening sentence, this is the second time I typed this review, as the first time I asked to review terms and conditions, and the program brought me back to a blank screen review screen not my original review. I have been using TurboTax for more than a dozen years, and will use it again next year. But if these or new problems occur, it will be my last.
Date published: 2021-04-07
Rated 5 out of 5 by from Amazing tax experts that went above and beyond Amazing and very straight forward. Alonzo went above and beyond to address my tax issues
Date published: 2021-04-07
Rated 4 out of 5 by from Great way to tackle taxes As I get older I find it a bit more difficult to follow. Could be my age or it could be the way it is presented.
Date published: 2021-04-07
Rated 4 out of 5 by from Good product - mostly Windows 10 now uses MS Edge to read .pdf files. Turbo Tax doesn't seem to realize that, so when I ask it to generate my .pdf file to review before printing, it gives me an error and tells me I need Adobe (don't want it). Then, it doesn't open the .pdf file and I have to go find it.....very annoying
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 3848