TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from very unprofessional The CPA that called to help with my taxes was very unprofessional, nosey and asking unnecessary question that had nothing to do with my tax return and telling me what I need to do with my money. She needs to mind her business. Its not her business about the understanding I have with my mother about my child.
Date published: 2021-04-19
Rated 5 out of 5 by from My sister said it would be this easy! I've procrastinated for so long ,but my sister kept advising it was a smooth easy process!! Im glad i did it and not pay someone almost $200 to do it! Thank You!
Date published: 2021-04-19
Rated 5 out of 5 by from turbo tax is reliable very convenient service, helpful and resourceful tools.
Date published: 2021-04-19
Rated 4 out of 5 by from better than paying H&R Block sometimes it is a pain trying to get info to enter in correct spot
Date published: 2021-04-19
Rated 5 out of 5 by from Easy to Use Easy Q & A format. Most of the questions are simple and straight forward.
Date published: 2021-04-19
Rated 2 out of 5 by from Better than nothing I have used TurboTax for my personal returns for decades. While this product is better than nothing, it pales in comparison to TurboTax Home and Business software. There is no ability to import from a brokerage account. There are many questions that simply direct you to fill in a form. There is also a screen with a list of forms and checkboxes asking if you need to file any of those forms. There isn't even a title or description of the forms so if you don't recognize the form number, you'll have to go to the IRS website to look them up. State software is not included and requires an additional purchase for a state version. That made the total cost for federal and state more than 2 1/2 times the cost of TT Home & Business. I did find the state version to be sufficient. I manage a small trust with a single beneficiary. I used the software because I'm familiar with the TurboTax look and function. I'm also very familiar with the tax filing for this particular trust. I have never used it for an estate so I can't speak to it's usefulness there.
Date published: 2021-04-19
Rated 1 out of 5 by from Dissapointed with Turbo Tax this year I have been using Turbo Tax for 20+ years. This year it has a bug that required us to go online and find out from the community that we were not going crazy. The program was not figuring out the Mortgage interest correctly, and I had to "trick" it to calculate the correct numbers. And this for a program that updates every time you launch the application...I will still use it, as I think it the best in the category, but this was very upsetting.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax and Personal live assist Very helpful, Easy program and perfect DIY tax. Great service of live assistance 24/7.
Date published: 2021-04-19
Rated 5 out of 5 by from Makes it so easy This is my fifth year with Turbo tax and it is a great timesaver while it helps you focus on anything you may overlook. Highly recommend it.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax Recommended I've been using Turbotax for years. It's very easy and there is always help when you need it.
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 3843
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from very unprofessional The CPA that called to help with my taxes was very unprofessional, nosey and asking unnecessary question that had nothing to do with my tax return and telling me what I need to do with my money. She needs to mind her business. Its not her business about the understanding I have with my mother about my child.
Date published: 2021-04-19
Rated 5 out of 5 by from My sister said it would be this easy! I've procrastinated for so long ,but my sister kept advising it was a smooth easy process!! Im glad i did it and not pay someone almost $200 to do it! Thank You!
Date published: 2021-04-19
Rated 5 out of 5 by from turbo tax is reliable very convenient service, helpful and resourceful tools.
Date published: 2021-04-19
Rated 4 out of 5 by from better than paying H&R Block sometimes it is a pain trying to get info to enter in correct spot
Date published: 2021-04-19
Rated 5 out of 5 by from Easy to Use Easy Q & A format. Most of the questions are simple and straight forward.
Date published: 2021-04-19
Rated 2 out of 5 by from Better than nothing I have used TurboTax for my personal returns for decades. While this product is better than nothing, it pales in comparison to TurboTax Home and Business software. There is no ability to import from a brokerage account. There are many questions that simply direct you to fill in a form. There is also a screen with a list of forms and checkboxes asking if you need to file any of those forms. There isn't even a title or description of the forms so if you don't recognize the form number, you'll have to go to the IRS website to look them up. State software is not included and requires an additional purchase for a state version. That made the total cost for federal and state more than 2 1/2 times the cost of TT Home & Business. I did find the state version to be sufficient. I manage a small trust with a single beneficiary. I used the software because I'm familiar with the TurboTax look and function. I'm also very familiar with the tax filing for this particular trust. I have never used it for an estate so I can't speak to it's usefulness there.
Date published: 2021-04-19
Rated 1 out of 5 by from Dissapointed with Turbo Tax this year I have been using Turbo Tax for 20+ years. This year it has a bug that required us to go online and find out from the community that we were not going crazy. The program was not figuring out the Mortgage interest correctly, and I had to "trick" it to calculate the correct numbers. And this for a program that updates every time you launch the application...I will still use it, as I think it the best in the category, but this was very upsetting.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax and Personal live assist Very helpful, Easy program and perfect DIY tax. Great service of live assistance 24/7.
Date published: 2021-04-19
Rated 5 out of 5 by from Makes it so easy This is my fifth year with Turbo tax and it is a great timesaver while it helps you focus on anything you may overlook. Highly recommend it.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax Recommended I've been using Turbotax for years. It's very easy and there is always help when you need it.
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 3843