TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from The tooling is confusing. My tax situation was complicated, and I needed piece of mind that I could throw money at the tax collectors while dealing with personal health, family and work issues. I didn't get that piece of mind until after those other issues had been dealt with, which rather defeated the point. I went through two reviewers, and I don't really fault either of them. The first reviewer, our process stalled out because I got text messages saying that my reviewer had sent me a question, but when I looked in the app, there weren't any questions to answer. I didn't see until much later that a different tab in the app had a message inbox, and I think that's where I was supposed to look. So I started the process again (much to the startlement of the person who I called when I was surprised by a message saying the service had been cancelled), and worked through the process with my second reviewer. We had several rounds of confusion because of UI glitches (i.e. if I select the wrong state as relating to a move, the UI doesn't update correctly if I go back and try to fix it, leading to confusion about which state I was moving from and moving to, and why nonsensical questions were being asked.), and other issues of lost context. I have no confidence in the software when used in the Live mode...and I've been consistently using TurboTax for my taxes since 2007! Ultimately, I've paid for all the bells and whistles, got everything reviewed and accepted, paid for representation in the event of an audit...I'm fine now. But I'm not sure it was worth it.
Date published: 2022-08-11
Rated 3 out of 5 by from Turbo tax It was ok i will use turbo tax again next year, hopefully
Date published: 2022-08-11
Rated 5 out of 5 by from Great service! Best thing I ever do each year-file my taxes through TurboTax! Worth every penny. Safe and secure.
Date published: 2022-08-11
Rated 5 out of 5 by from Greatest tax online Great, Lawanda was very patient, courteous and friendly and to the point. Made me feel good and was able to e file, She is an asset to your company, See you next year,
Date published: 2022-08-11
Rated 4 out of 5 by from Turbo-2021 Provided me with everything I needed to do my 2021 taxes.
Date published: 2022-08-11
Rated 5 out of 5 by from Turbo tax has is very through and helpful Had some issues with a 1099 that needed correcting and got great advice on what I needed to do. The CPA's were so nice
Date published: 2022-08-11
Rated 5 out of 5 by from Will use them again next year! This was a nice experience and got this huge task off my plate.
Date published: 2022-08-11
Rated 5 out of 5 by from She quadrupled my return Sarah QUADRUPLED MY RETURN. I would Strongly recommend!
Date published: 2022-08-11
Rated 2 out of 5 by from Turbo tax is so much time consuming Turbo Tax was so consuming and it charged me to upgrade and I tried to remove the American Credit it didnt allow me to, hopefully they get more efficient like credit karma. I loved filing my taxes with credit Karma
Date published: 2022-08-11
Rated 5 out of 5 by from Easiest and best online tax prep!! I have tried other services and Leah’s come back to turbo!
Date published: 2022-08-11
All TurboTax® Offerings Reviews - Page 383
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from The tooling is confusing. My tax situation was complicated, and I needed piece of mind that I could throw money at the tax collectors while dealing with personal health, family and work issues. I didn't get that piece of mind until after those other issues had been dealt with, which rather defeated the point. I went through two reviewers, and I don't really fault either of them. The first reviewer, our process stalled out because I got text messages saying that my reviewer had sent me a question, but when I looked in the app, there weren't any questions to answer. I didn't see until much later that a different tab in the app had a message inbox, and I think that's where I was supposed to look. So I started the process again (much to the startlement of the person who I called when I was surprised by a message saying the service had been cancelled), and worked through the process with my second reviewer. We had several rounds of confusion because of UI glitches (i.e. if I select the wrong state as relating to a move, the UI doesn't update correctly if I go back and try to fix it, leading to confusion about which state I was moving from and moving to, and why nonsensical questions were being asked.), and other issues of lost context. I have no confidence in the software when used in the Live mode...and I've been consistently using TurboTax for my taxes since 2007! Ultimately, I've paid for all the bells and whistles, got everything reviewed and accepted, paid for representation in the event of an audit...I'm fine now. But I'm not sure it was worth it.
Date published: 2022-08-11
Rated 3 out of 5 by from Turbo tax It was ok i will use turbo tax again next year, hopefully
Date published: 2022-08-11
Rated 5 out of 5 by from Great service! Best thing I ever do each year-file my taxes through TurboTax! Worth every penny. Safe and secure.
Date published: 2022-08-11
Rated 5 out of 5 by from Greatest tax online Great, Lawanda was very patient, courteous and friendly and to the point. Made me feel good and was able to e file, She is an asset to your company, See you next year,
Date published: 2022-08-11
Rated 4 out of 5 by from Turbo-2021 Provided me with everything I needed to do my 2021 taxes.
Date published: 2022-08-11
Rated 5 out of 5 by from Turbo tax has is very through and helpful Had some issues with a 1099 that needed correcting and got great advice on what I needed to do. The CPA's were so nice
Date published: 2022-08-11
Rated 5 out of 5 by from Will use them again next year! This was a nice experience and got this huge task off my plate.
Date published: 2022-08-11
Rated 5 out of 5 by from She quadrupled my return Sarah QUADRUPLED MY RETURN. I would Strongly recommend!
Date published: 2022-08-11
Rated 2 out of 5 by from Turbo tax is so much time consuming Turbo Tax was so consuming and it charged me to upgrade and I tried to remove the American Credit it didnt allow me to, hopefully they get more efficient like credit karma. I loved filing my taxes with credit Karma
Date published: 2022-08-11
Rated 5 out of 5 by from Easiest and best online tax prep!! I have tried other services and Leah’s come back to turbo!
Date published: 2022-08-11
All TurboTax® Offerings Reviews - Page 383