TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Hteat For my first time ot was really good and will us it again
Date published: 2022-08-12
Rated 1 out of 5 by from Not Happy with Turbo tax after several years I submitted my taxes and paid 1 amount, then 2 months later I wanted to print a copy for my files and it now saying I owed less than I originally paid. Turbotax couldn't explain why and this is frustrating.
Date published: 2022-08-12
Rated 5 out of 5 by from Turbo Tax is awesome user friendly, professional, easy to read and follow
Date published: 2022-08-12
Rated 4 out of 5 by from turbo tax is a great tool to use. my experience with turbo turbo was awesome. the software was easy to use and navigate. the assistance of having a expert available and explanation boxes were really helpful. the fee was also affordable.
Date published: 2022-08-12
Rated 5 out of 5 by from Awesomeness I have an awesome experience with TurboTax Full Service.
Date published: 2022-08-12
Rated 5 out of 5 by from TurboTax Excellent It was excellent! The review was good and we were able to file without any issue
Date published: 2022-08-11
Rated 5 out of 5 by from Great Experience with Live Full Service Tax Return As a business owner with a significantly more complex tax return this year I was anxious about getting my taxes done correctly. The Turbo Tax live full service worked out great. Darice was fantastic in letting me know all of the documents she needed, answering my questions and responding promptly
Date published: 2022-08-11
Rated 5 out of 5 by from Estella was wonderful! Estella was very knowledgeable and helpful. She explained quite a lot for us. This was our first year in business and we are still sorting things and learning. Good experience overall. We will be back next year.
Date published: 2022-08-11
Rated 2 out of 5 by from The tooling is confusing. My tax situation was complicated, and I needed piece of mind that I could throw money at the tax collectors while dealing with personal health, family and work issues. I didn't get that piece of mind until after those other issues had been dealt with, which rather defeated the point. I went through two reviewers, and I don't really fault either of them. The first reviewer, our process stalled out because I got text messages saying that my reviewer had sent me a question, but when I looked in the app, there weren't any questions to answer. I didn't see until much later that a different tab in the app had a message inbox, and I think that's where I was supposed to look. So I started the process again (much to the startlement of the person who I called when I was surprised by a message saying the service had been cancelled), and worked through the process with my second reviewer. We had several rounds of confusion because of UI glitches (i.e. if I select the wrong state as relating to a move, the UI doesn't update correctly if I go back and try to fix it, leading to confusion about which state I was moving from and moving to, and why nonsensical questions were being asked.), and other issues of lost context. I have no confidence in the software when used in the Live mode...and I've been consistently using TurboTax for my taxes since 2007! Ultimately, I've paid for all the bells and whistles, got everything reviewed and accepted, paid for representation in the event of an audit...I'm fine now. But I'm not sure it was worth it.
Date published: 2022-08-11
Rated 3 out of 5 by from Turbo tax It was ok i will use turbo tax again next year, hopefully
Date published: 2022-08-11
All TurboTax® Offerings Reviews - Page 382
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Hteat For my first time ot was really good and will us it again
Date published: 2022-08-12
Rated 1 out of 5 by from Not Happy with Turbo tax after several years I submitted my taxes and paid 1 amount, then 2 months later I wanted to print a copy for my files and it now saying I owed less than I originally paid. Turbotax couldn't explain why and this is frustrating.
Date published: 2022-08-12
Rated 5 out of 5 by from Turbo Tax is awesome user friendly, professional, easy to read and follow
Date published: 2022-08-12
Rated 4 out of 5 by from turbo tax is a great tool to use. my experience with turbo turbo was awesome. the software was easy to use and navigate. the assistance of having a expert available and explanation boxes were really helpful. the fee was also affordable.
Date published: 2022-08-12
Rated 5 out of 5 by from Awesomeness I have an awesome experience with TurboTax Full Service.
Date published: 2022-08-12
Rated 5 out of 5 by from TurboTax Excellent It was excellent! The review was good and we were able to file without any issue
Date published: 2022-08-11
Rated 5 out of 5 by from Great Experience with Live Full Service Tax Return As a business owner with a significantly more complex tax return this year I was anxious about getting my taxes done correctly. The Turbo Tax live full service worked out great. Darice was fantastic in letting me know all of the documents she needed, answering my questions and responding promptly
Date published: 2022-08-11
Rated 5 out of 5 by from Estella was wonderful! Estella was very knowledgeable and helpful. She explained quite a lot for us. This was our first year in business and we are still sorting things and learning. Good experience overall. We will be back next year.
Date published: 2022-08-11
Rated 2 out of 5 by from The tooling is confusing. My tax situation was complicated, and I needed piece of mind that I could throw money at the tax collectors while dealing with personal health, family and work issues. I didn't get that piece of mind until after those other issues had been dealt with, which rather defeated the point. I went through two reviewers, and I don't really fault either of them. The first reviewer, our process stalled out because I got text messages saying that my reviewer had sent me a question, but when I looked in the app, there weren't any questions to answer. I didn't see until much later that a different tab in the app had a message inbox, and I think that's where I was supposed to look. So I started the process again (much to the startlement of the person who I called when I was surprised by a message saying the service had been cancelled), and worked through the process with my second reviewer. We had several rounds of confusion because of UI glitches (i.e. if I select the wrong state as relating to a move, the UI doesn't update correctly if I go back and try to fix it, leading to confusion about which state I was moving from and moving to, and why nonsensical questions were being asked.), and other issues of lost context. I have no confidence in the software when used in the Live mode...and I've been consistently using TurboTax for my taxes since 2007! Ultimately, I've paid for all the bells and whistles, got everything reviewed and accepted, paid for representation in the event of an audit...I'm fine now. But I'm not sure it was worth it.
Date published: 2022-08-11
Rated 3 out of 5 by from Turbo tax It was ok i will use turbo tax again next year, hopefully
Date published: 2022-08-11
All TurboTax® Offerings Reviews - Page 382