TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Turbo Tax is great My experience was a positive one. My only concern was at times my preparer did not respond to my questions promptly.
Date published: 2022-03-28
Rated 4 out of 5 by from need better list of forms hard time deciding which version to buy because there isn't a decent list of forms that can be prepared with each version. not everybody is an idiot that needs to be guided by vague descriptions on your packaging. how about some info for people that know what they're doing and know what forms need to be filed
Date published: 2022-03-28
Rated 5 out of 5 by from Easy to do It has been a few years since I used Turbo Tax, but I liked the structure that you use now.
Date published: 2022-03-28
Rated 5 out of 5 by from 2021 TurboTax software 1) Need to improve Fed & State section on Estimated Tax Payments made to clearly include overpayments of prior year taxes to be applied to next year ... instructions and search functions are poor regarding this topic . 2) Software calculates estimated tax payments without user input of what changes are known + anticipated ... instructions to affect a change and search function are poor related to this matter 3) All interfaces are excellent for data retrieval with brokerage accounts..
Date published: 2022-03-28
Rated 5 out of 5 by from Turbotax was Fantastic! It had some hard difficulty, but was a ease slow process.
Date published: 2022-03-28
Rated 5 out of 5 by from Easy A bit of a wait due to IRS not having a Form. Glad the wait is over
Date published: 2022-03-28
Rated 4 out of 5 by from Married filing jointly 1. The CD/Desktop version was better because I had access to Live support. 2. The online version I did LAST year, I ended up paying AN EXTRA $40 online, not realizing that there is that extra charge of $40 to file online IF YOU CHOOSE TO DEDUCT your TURBOTAX FEE from your return. So instead of just paying $60 or so dollars for the basic online Turbotax last year, I paid over $100 b/c I chose to have that $60 deducted from my return. SO yes, the desktop version is better.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax with Better Guidance TurboTax has increased the descriptions and explanations needed to understand each tax question. I did not have to guess as to the status of my situation; it was clear due to prompts, definitions, and examples.
Date published: 2022-03-28
Rated 5 out of 5 by from A very easy to use and helpful service. I have been a customer of Turbo Tax for eight years and have never had a problem. It just keeps getting better and better each year.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax is Smooth and Simple! The TurboTax Live product was a smooth process. I was able to upload documents and the Live Specialist (Nana) was able to assist me and translate Tax Jargon and Lingo. As a Product Manager myself - The Customer XP was great and I felt that Turbo tax retain the information and store documents quite easy. However, once we stored the documents; then it would not allow you to modify the name. I would recommend that the User can change the name to assist on the checklist of items and when they are accepted then Specialist can rename them for Tax related organization.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3804
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is great My experience was a positive one. My only concern was at times my preparer did not respond to my questions promptly.
Date published: 2022-03-28
Rated 4 out of 5 by from need better list of forms hard time deciding which version to buy because there isn't a decent list of forms that can be prepared with each version. not everybody is an idiot that needs to be guided by vague descriptions on your packaging. how about some info for people that know what they're doing and know what forms need to be filed
Date published: 2022-03-28
Rated 5 out of 5 by from Easy to do It has been a few years since I used Turbo Tax, but I liked the structure that you use now.
Date published: 2022-03-28
Rated 5 out of 5 by from 2021 TurboTax software 1) Need to improve Fed & State section on Estimated Tax Payments made to clearly include overpayments of prior year taxes to be applied to next year ... instructions and search functions are poor regarding this topic . 2) Software calculates estimated tax payments without user input of what changes are known + anticipated ... instructions to affect a change and search function are poor related to this matter 3) All interfaces are excellent for data retrieval with brokerage accounts..
Date published: 2022-03-28
Rated 5 out of 5 by from Turbotax was Fantastic! It had some hard difficulty, but was a ease slow process.
Date published: 2022-03-28
Rated 5 out of 5 by from Easy A bit of a wait due to IRS not having a Form. Glad the wait is over
Date published: 2022-03-28
Rated 4 out of 5 by from Married filing jointly 1. The CD/Desktop version was better because I had access to Live support. 2. The online version I did LAST year, I ended up paying AN EXTRA $40 online, not realizing that there is that extra charge of $40 to file online IF YOU CHOOSE TO DEDUCT your TURBOTAX FEE from your return. So instead of just paying $60 or so dollars for the basic online Turbotax last year, I paid over $100 b/c I chose to have that $60 deducted from my return. SO yes, the desktop version is better.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax with Better Guidance TurboTax has increased the descriptions and explanations needed to understand each tax question. I did not have to guess as to the status of my situation; it was clear due to prompts, definitions, and examples.
Date published: 2022-03-28
Rated 5 out of 5 by from A very easy to use and helpful service. I have been a customer of Turbo Tax for eight years and have never had a problem. It just keeps getting better and better each year.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax is Smooth and Simple! The TurboTax Live product was a smooth process. I was able to upload documents and the Live Specialist (Nana) was able to assist me and translate Tax Jargon and Lingo. As a Product Manager myself - The Customer XP was great and I felt that Turbo tax retain the information and store documents quite easy. However, once we stored the documents; then it would not allow you to modify the name. I would recommend that the User can change the name to assist on the checklist of items and when they are accepted then Specialist can rename them for Tax related organization.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3804