TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Read unbiased reviews from real TurboTax Deluxe customers. We’ll search 350+ deductions
and credits to find every tax break you qualify for.

(4.5/5 | 63462 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Fast and easy very quick an easy finished within 1 hour and got a large return
Date published: 2023-01-28
Rated 5 out of 5 by from . .no review at this time. Thank you.................
Date published: 2023-01-28
Rated 2 out of 5 by from Customer Service needs improvement I've used Turbotax for years now and never been able to get assistance through customer service, especially after ive filed my returns. It gets frustrating when questions or concerns come about after you already efiled your return
Date published: 2023-01-28
Rated 2 out of 5 by from Not impressed with adding fees secretly This year, like every year for the last few, upon getting ready to file I selected the box for Turbotax to take the fees from my refund. However, this year it turns out that they charge $44 for their premium services in order to have their fees deducted directly from the refund, and I only discovered this when my total was noticeably higher. In fact, had I not noticed the total I would have been charged the $44! When I selected for it to deduct from my refund, it automatically added the premium services fee on without notifying me and it took almost 10 minutes of going back through the refund process to find where it had been added on an removed it. Very disappointing from a product I previously raved about.
Date published: 2023-01-28
Rated 4 out of 5 by from Ok Yes a good place to do ur taxes just know all ur info n financial situation
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is easiest and quicker way to file It's the best tax experience ever you can't go wrong turbo tax is the best to my experience
Date published: 2023-01-28
Rated 5 out of 5 by from Amazing!! Best App super easy to use outstanding live help experts!
Date published: 2023-01-28
Rated 1 out of 5 by from Rejected Return for Simple Calculation Error I've used TurboTax for years. This year my return was rejected because TurboTax included a deduction that should have been excluded due to my AGI. When I went in to correct the issue TurboTax said there was nothing it could do to fix the error and re-file. What a ridiculous and simple thing to get wrong and then NOT be able to quickly adjust!!
Date published: 2023-01-28
Rated 5 out of 5 by from Very easy No need I feel confident after so many years I will continue to do so.
Date published: 2023-01-28
Rated 1 out of 5 by from Horrible I keep getting a very large deduction every time I use TurboTax and it’s still doesn’t make sense on why ?!
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 3781
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
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Rated 5 out of 5 by from Fast and easy very quick an easy finished within 1 hour and got a large return
Date published: 2023-01-28
Rated 5 out of 5 by from . .no review at this time. Thank you.................
Date published: 2023-01-28
Rated 2 out of 5 by from Customer Service needs improvement I've used Turbotax for years now and never been able to get assistance through customer service, especially after ive filed my returns. It gets frustrating when questions or concerns come about after you already efiled your return
Date published: 2023-01-28
Rated 2 out of 5 by from Not impressed with adding fees secretly This year, like every year for the last few, upon getting ready to file I selected the box for Turbotax to take the fees from my refund. However, this year it turns out that they charge $44 for their premium services in order to have their fees deducted directly from the refund, and I only discovered this when my total was noticeably higher. In fact, had I not noticed the total I would have been charged the $44! When I selected for it to deduct from my refund, it automatically added the premium services fee on without notifying me and it took almost 10 minutes of going back through the refund process to find where it had been added on an removed it. Very disappointing from a product I previously raved about.
Date published: 2023-01-28
Rated 4 out of 5 by from Ok Yes a good place to do ur taxes just know all ur info n financial situation
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is easiest and quicker way to file It's the best tax experience ever you can't go wrong turbo tax is the best to my experience
Date published: 2023-01-28
Rated 5 out of 5 by from Amazing!! Best App super easy to use outstanding live help experts!
Date published: 2023-01-28
Rated 1 out of 5 by from Rejected Return for Simple Calculation Error I've used TurboTax for years. This year my return was rejected because TurboTax included a deduction that should have been excluded due to my AGI. When I went in to correct the issue TurboTax said there was nothing it could do to fix the error and re-file. What a ridiculous and simple thing to get wrong and then NOT be able to quickly adjust!!
Date published: 2023-01-28
Rated 5 out of 5 by from Very easy No need I feel confident after so many years I will continue to do so.
Date published: 2023-01-28
Rated 1 out of 5 by from Horrible I keep getting a very large deduction every time I use TurboTax and it’s still doesn’t make sense on why ?!
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 3781