TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe Reviews
Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.
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Life Changes
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Naiy from
I love TurboTax
I had an issue and signed up for a call. A representative called me in a timely manner and was very helpful.
Date published: 2021-02-18
Rated 5 out of 5 by
Ging2Ging from
Best decision we've ever made!
We've been using Turbo Tax for a long time and it was the best decision we've ever made. TT makes doing taxes easy, fun and informative. Like they always say, they love untangling taxes! I know that there are other tax preparation software out there now that's probably cheaper than TT, but at $40+tax, you can't really beat that. Definitely cheaper than having to go to a CPA or one of the tax preparation companies out there.
Date published: 2021-02-18
Rated 4 out of 5 by
FXG1 from
Trouble with filing MA State Tax using Turbotax
An error was evident when trying to complete the filing of my MA state tax return for 2020. A 1099-R for the MA State Retirement Board has the income as non-taxable for the MA state tax. The final REVIEW on TurboTax kept showing an error message not allowing the filing to complete. On Wednesday 2/17/20 I worked with two Turbotax specialists via telephone to try to solve the issue. I allowed both specialists remote access to my computer and account. Despite being both polite, and knowledgeable they were unsuccessful in helping me to solve the issue. I was put on hold multiple times while they consulted with supervisors. The first call ended up being cutoff and I did not receive a call back. The second time I spoke with a Turbotax specialist I was told that she and her supervisor could not "fix" the problem and I was given the number 1-800-446-8848 to call to speak with a "TAX Specialist". They were asking for my TurboTAX Support ID #. I was not given a TurboTax support ID number by either support specialist I talked to. This led me to further frustration. After all that, I tried to again go through all the steps again, and this time the Federal and MA State tax was successfully filed on 2/18/21. Not sure if a technical "fix" was put into the system overnight? Bottom line, I hope the TurboTax 2021 system includes a smoother "fix" for this MA state 1099-R (Non-Taxable) issue! Thank you for listening to this recommendation/complaint. The specialists did list "notes" regarding this issue on my account if you choose to follow-up.
Date published: 2021-02-18
Rated 5 out of 5 by
BrownSugar72 from
Great Software Tool
softeware very useful and helpful especially for someone to new to tax filing
Date published: 2021-02-18
Rated 5 out of 5 by
Dana Dane 12345 from
Turbo tax is great
Very easy and helpful should have used it before not changing again
Date published: 2021-02-18
Rated 5 out of 5 by
Eunicce from
Great!
Great, Turbotax is easy for me. I want to protect my Privacy.
Date published: 2021-02-18
Rated 5 out of 5 by
Omar e from
Great service
I love this service. This is my second year using it.
Date published: 2021-02-18
Rated 5 out of 5 by
3pointshooter from
turbo tax is easy!
I told my brothers that they have to wuse this site and ti's free.
Date published: 2021-02-18
Rated 5 out of 5 by
ShronT from
TurboTax Is Very Easy
They have it so it's very easy to follow. They make filing your own taxes very easy.
Date published: 2021-02-18
Rated 5 out of 5 by
LP64 from
Love Turbo Tax
I have been using this program for years. I would not go anywhere else.
All TurboTax® Offerings Reviews - Page 3765
Date published: 2021-02-18
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Naiy from
I love TurboTax
I had an issue and signed up for a call. A representative called me in a timely manner and was very helpful.
Date published: 2021-02-18
Rated 5 out of 5 by
Ging2Ging from
Best decision we've ever made!
We've been using Turbo Tax for a long time and it was the best decision we've ever made. TT makes doing taxes easy, fun and informative. Like they always say, they love untangling taxes! I know that there are other tax preparation software out there now that's probably cheaper than TT, but at $40+tax, you can't really beat that. Definitely cheaper than having to go to a CPA or one of the tax preparation companies out there.
Date published: 2021-02-18
Rated 4 out of 5 by
FXG1 from
Trouble with filing MA State Tax using Turbotax
An error was evident when trying to complete the filing of my MA state tax return for 2020. A 1099-R for the MA State Retirement Board has the income as non-taxable for the MA state tax. The final REVIEW on TurboTax kept showing an error message not allowing the filing to complete. On Wednesday 2/17/20 I worked with two Turbotax specialists via telephone to try to solve the issue. I allowed both specialists remote access to my computer and account. Despite being both polite, and knowledgeable they were unsuccessful in helping me to solve the issue. I was put on hold multiple times while they consulted with supervisors. The first call ended up being cutoff and I did not receive a call back. The second time I spoke with a Turbotax specialist I was told that she and her supervisor could not "fix" the problem and I was given the number 1-800-446-8848 to call to speak with a "TAX Specialist". They were asking for my TurboTAX Support ID #. I was not given a TurboTax support ID number by either support specialist I talked to. This led me to further frustration. After all that, I tried to again go through all the steps again, and this time the Federal and MA State tax was successfully filed on 2/18/21. Not sure if a technical "fix" was put into the system overnight? Bottom line, I hope the TurboTax 2021 system includes a smoother "fix" for this MA state 1099-R (Non-Taxable) issue! Thank you for listening to this recommendation/complaint. The specialists did list "notes" regarding this issue on my account if you choose to follow-up.
Date published: 2021-02-18
Rated 5 out of 5 by
BrownSugar72 from
Great Software Tool
softeware very useful and helpful especially for someone to new to tax filing
Date published: 2021-02-18
Rated 5 out of 5 by
Dana Dane 12345 from
Turbo tax is great
Very easy and helpful should have used it before not changing again
Date published: 2021-02-18
Rated 5 out of 5 by
Eunicce from
Great!
Great, Turbotax is easy for me. I want to protect my Privacy.
Date published: 2021-02-18
Rated 5 out of 5 by
Omar e from
Great service
I love this service. This is my second year using it.
Date published: 2021-02-18
Rated 5 out of 5 by
3pointshooter from
turbo tax is easy!
I told my brothers that they have to wuse this site and ti's free.
Date published: 2021-02-18
Rated 5 out of 5 by
ShronT from
TurboTax Is Very Easy
They have it so it's very easy to follow. They make filing your own taxes very easy.
Date published: 2021-02-18
Rated 5 out of 5 by
LP64 from
Love Turbo Tax
I have been using this program for years. I would not go anywhere else.
All TurboTax® Offerings Reviews - Page 3765
Date published: 2021-02-18