TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from great service I really like this service but if the agi was included for previous years it would be perfect.
Date published: 2021-05-20
Rated 1 out of 5 by from Live I tried to engage with a live person, but was only able to troubleshoot through possible issues. I was also charged $175 when I understood it was only a $50 charge. This isn't the first and hopefully not my last time filing taxes, however, at $175, I may switch tax companies. I'm sorry TurboTax. I wish it had been a better experience.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is outstanding fast and easy, saves where you left off, sends reminders
Date published: 2021-05-20
Rated 2 out of 5 by from It's easy, but they upsale you The software was straight forward and easy to use. I don't appreciate the up-selling. They told me that with Deluxe, I would get another tax break. I paid for it and their calculated return did NOT change. At the end they channel you into buying Plus Benefits. There is no apparent out. They website gives bad info. To opt out you have to click continue, then hit I do NOT agree.
Date published: 2021-05-20
Rated 4 out of 5 by from TurboTax Helps Guide You It was easy in comparison to doing this by paper, so I recommend it.
Date published: 2021-05-20
Rated 5 out of 5 by from Love Turbo Tax! Easy to use and quick to walk through. Help features are great!
Date published: 2021-05-20
Rated 1 out of 5 by from Section 121 Exclusion handled abysmally My primary reason for using TurboTax Business was to file an estate/trust tax return that properly handled capital gains from a house sale. Unfortunately I would have been better off using e-file from the IRS because your step by step and forms handled this VERY POORLY. I (correctly) did not receive a 1099-S for a house sale in 2018 because the capital gains were less than the Section 121 Exclusion (homeowner owned for last 5 years, primary residence, etc.). After TurboTax asked if I received a 1099-S, no further questions should have been asked about capital gains of house sale, because these questions create entries that are not correct. Neither did the step by step ask specific questions about homestead exemption, years home held, etc. that zeroed out capital gains, which were not taxable. Instead you asked all the usual capital gains questions of purchase price, sale price, sale cost, etc.. I answered them all, NOT KNOWING they were never required because capital gains were NOT TAXABLE. I spend hours pulling together this information because you provided NO WORKSHEETS. Then, because you asked unnecessary questions and I answered the questions, all this data was reported on my return IN ERROR as taxable capital gains. Now I must amend my return and explain that you failed to allow for the Section 121 exclusion, and instead asked for all the home sale data and populated the forms with this information. I had two choices to amend my return: 1) Remove all the capital gains data entered in the house sale forms which took hours, OR 2) Add an entry to the Home Sale Worksheet line 7 to correct your miscalculated "taxable" capital gains and zero out the entry. I chose 2) so the IRS will not think I am pulling a fast one by suddenly dissapearing the data I originally filed. P.S. I now must file Trust returns for 2019 and 2020, and just learned my Win7 PC will not support TurboTax Business 2019. I'd have to upgrade to Win 10 just to use your crappy software. What a horrible product.
Date published: 2021-05-20
Rated 4 out of 5 by from Great Option for Taxes Great option for taxes, have used the Costco package before
Date published: 2021-05-20
Rated 5 out of 5 by from Easy to see other years !!!! Thanks for saving my older info , make my Taxes easier
Date published: 2021-05-20
Rated 5 out of 5 by from super easy guides you through each step no worries if something appears wrong they tell you
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 376
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from great service I really like this service but if the agi was included for previous years it would be perfect.
Date published: 2021-05-20
Rated 1 out of 5 by from Live I tried to engage with a live person, but was only able to troubleshoot through possible issues. I was also charged $175 when I understood it was only a $50 charge. This isn't the first and hopefully not my last time filing taxes, however, at $175, I may switch tax companies. I'm sorry TurboTax. I wish it had been a better experience.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is outstanding fast and easy, saves where you left off, sends reminders
Date published: 2021-05-20
Rated 2 out of 5 by from It's easy, but they upsale you The software was straight forward and easy to use. I don't appreciate the up-selling. They told me that with Deluxe, I would get another tax break. I paid for it and their calculated return did NOT change. At the end they channel you into buying Plus Benefits. There is no apparent out. They website gives bad info. To opt out you have to click continue, then hit I do NOT agree.
Date published: 2021-05-20
Rated 4 out of 5 by from TurboTax Helps Guide You It was easy in comparison to doing this by paper, so I recommend it.
Date published: 2021-05-20
Rated 5 out of 5 by from Love Turbo Tax! Easy to use and quick to walk through. Help features are great!
Date published: 2021-05-20
Rated 1 out of 5 by from Section 121 Exclusion handled abysmally My primary reason for using TurboTax Business was to file an estate/trust tax return that properly handled capital gains from a house sale. Unfortunately I would have been better off using e-file from the IRS because your step by step and forms handled this VERY POORLY. I (correctly) did not receive a 1099-S for a house sale in 2018 because the capital gains were less than the Section 121 Exclusion (homeowner owned for last 5 years, primary residence, etc.). After TurboTax asked if I received a 1099-S, no further questions should have been asked about capital gains of house sale, because these questions create entries that are not correct. Neither did the step by step ask specific questions about homestead exemption, years home held, etc. that zeroed out capital gains, which were not taxable. Instead you asked all the usual capital gains questions of purchase price, sale price, sale cost, etc.. I answered them all, NOT KNOWING they were never required because capital gains were NOT TAXABLE. I spend hours pulling together this information because you provided NO WORKSHEETS. Then, because you asked unnecessary questions and I answered the questions, all this data was reported on my return IN ERROR as taxable capital gains. Now I must amend my return and explain that you failed to allow for the Section 121 exclusion, and instead asked for all the home sale data and populated the forms with this information. I had two choices to amend my return: 1) Remove all the capital gains data entered in the house sale forms which took hours, OR 2) Add an entry to the Home Sale Worksheet line 7 to correct your miscalculated "taxable" capital gains and zero out the entry. I chose 2) so the IRS will not think I am pulling a fast one by suddenly dissapearing the data I originally filed. P.S. I now must file Trust returns for 2019 and 2020, and just learned my Win7 PC will not support TurboTax Business 2019. I'd have to upgrade to Win 10 just to use your crappy software. What a horrible product.
Date published: 2021-05-20
Rated 4 out of 5 by from Great Option for Taxes Great option for taxes, have used the Costco package before
Date published: 2021-05-20
Rated 5 out of 5 by from Easy to see other years !!!! Thanks for saving my older info , make my Taxes easier
Date published: 2021-05-20
Rated 5 out of 5 by from super easy guides you through each step no worries if something appears wrong they tell you
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 376