TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from I have successfully used Turbo Tax for years I prepared and filled my returns easily as usual. I had a question on entries on my 1099R and your help department talked me through the making the required entries. Your expert was knowledgeable efficient and pleasant.
Date published: 2021-04-09
Rated 5 out of 5 by from The Greatest Tax Prograam Been using Turbo Tax since 1990. Wouldn't use any other program.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax Awesome Urica was my guide throughout the filing process. She was OUTSTANDING explaining what I needed to know as we went step by step through the process. I had questions regarding what some of the terms or requests for information were. She helped me through all of them.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo tax is great Very easy to use. Thanks for how well it is set up
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax is Easy! I have used Turbo Tax for years and have always had good results.
Date published: 2021-04-09
Rated 4 out of 5 by from Easy Step by Step process This will be out 5th year using TurboTax. They are always up-to-date on the latest tax code changes and walk through step by step making it so easy to understand.
Date published: 2021-04-09
Rated 2 out of 5 by from Turbo Tax should be renamed No Live Help Tax The product does what it says in that it is a straight forward fairly easy way to do your taxes. HOWEVER its help center offers little help. Both my returns were rejected and I was only once able to talk to a live specialist (3 tries) who proceeded to hang up on me. I received absolutely NO help personally or on line. Have used it for several years. Probably won't use it again.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use Been using it for years...will continue this application for taxes
Date published: 2021-04-09
Rated 3 out of 5 by from turbo tax 2020 I have used TT for years and find it is efficient however I am finding it is becoming less user friendly and I would have greatly appreciated being notified (as a registered user) when forms were updated for the 2021 CARES act changes. I tried to adjust my state taxes by overriding the program and adding to Schedule M and I couldn't do it. So I waited for the update but I had to Google search daily to find out when the updates occured. You have my email and send me lots of promotional info so I don't think it would have been too difficult to update me whenever the 2021 updates occured. Over all it is easier to use a tax program but I find it difficult to get help (scrolling through pages and pages of on line forums) if I have exceptions or to find and correct errors if I accidently hit the wrong answer to a question in the step-by-step.
Date published: 2021-04-09
Rated 5 out of 5 by from TURBO TAX IS AMAZING AND VERY EASY TO NAVIGATE SO MUCH BETTER THAN H & R BLOCK ONLINE. I WILL USE TURBO TAX FROM NOW ON!
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 3744
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I have successfully used Turbo Tax for years I prepared and filled my returns easily as usual. I had a question on entries on my 1099R and your help department talked me through the making the required entries. Your expert was knowledgeable efficient and pleasant.
Date published: 2021-04-09
Rated 5 out of 5 by from The Greatest Tax Prograam Been using Turbo Tax since 1990. Wouldn't use any other program.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax Awesome Urica was my guide throughout the filing process. She was OUTSTANDING explaining what I needed to know as we went step by step through the process. I had questions regarding what some of the terms or requests for information were. She helped me through all of them.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo tax is great Very easy to use. Thanks for how well it is set up
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax is Easy! I have used Turbo Tax for years and have always had good results.
Date published: 2021-04-09
Rated 4 out of 5 by from Easy Step by Step process This will be out 5th year using TurboTax. They are always up-to-date on the latest tax code changes and walk through step by step making it so easy to understand.
Date published: 2021-04-09
Rated 2 out of 5 by from Turbo Tax should be renamed No Live Help Tax The product does what it says in that it is a straight forward fairly easy way to do your taxes. HOWEVER its help center offers little help. Both my returns were rejected and I was only once able to talk to a live specialist (3 tries) who proceeded to hang up on me. I received absolutely NO help personally or on line. Have used it for several years. Probably won't use it again.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use Been using it for years...will continue this application for taxes
Date published: 2021-04-09
Rated 3 out of 5 by from turbo tax 2020 I have used TT for years and find it is efficient however I am finding it is becoming less user friendly and I would have greatly appreciated being notified (as a registered user) when forms were updated for the 2021 CARES act changes. I tried to adjust my state taxes by overriding the program and adding to Schedule M and I couldn't do it. So I waited for the update but I had to Google search daily to find out when the updates occured. You have my email and send me lots of promotional info so I don't think it would have been too difficult to update me whenever the 2021 updates occured. Over all it is easier to use a tax program but I find it difficult to get help (scrolling through pages and pages of on line forums) if I have exceptions or to find and correct errors if I accidently hit the wrong answer to a question in the step-by-step.
Date published: 2021-04-09
Rated 5 out of 5 by from TURBO TAX IS AMAZING AND VERY EASY TO NAVIGATE SO MUCH BETTER THAN H & R BLOCK ONLINE. I WILL USE TURBO TAX FROM NOW ON!
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 3744