TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbotax Makes filing taxes very easy I encountered some confusion when listing a second home I sold in 2021. Was not clear why it was considered an investment property since I never rented it and have pretty much stayed there full time since my retirement several years ago.
Date published: 2022-03-23
Rated 5 out of 5 by from Case # 1493740367 helped by TEAM HOPE I talked with 5 people at Turbo Tax to get my question answered. It was very frustrating, each person was courteous and pleasant but unable to help me until I was (finally) transferred to Frank! Frank with Team Hope was such a joy, understood exactly what I was looking for and was able to resolve my question. Without a doubt, he is a real asset to TurboTax, I hope that you are able to train more employees to be "Franks"!!
Date published: 2022-03-23
Rated 3 out of 5 by from Very Convenient Was fast, simple, and convenient. Only complaint is the fact says have one FREE state return but yet I get charged $25 to file state for software that was already $70
Date published: 2022-03-23
Rated 4 out of 5 by from Turbo Tax Fees Overall my experince with turbo tax was good. I went through my bank to save $ on the Turbo Tax fee. Initially, I was told by Turbo Tax that the would be $39 but going through my bank it should had been $20 off. But to my dismay I had to pay $49. The Turbo website does not tell you what your final fee is until putting in the credit card information. I even called ahead of time to make sure that I would not be overcharged but the representative was no help, she told me that i just have to click on not upgrading and I would not be charged the $49. This is very upsetting and misleading on the side of Turbo tax. I called back after I was charged and tyhe representative was very suportive but the link to fet a refund or dipute the charges did not give me a confirmation or sent me an email that reflect a refund or dipute.
Date published: 2022-03-23
Rated 3 out of 5 by from Turbo Tax has some issues On the federal return, it said I had some errors and sent me to review a form for child credits. I filled out the info for filing joint return, me and my wife with no dependents, so why did it want me to correct a form for child credits. Then I wanted to efile federal and mail the state return, but there was no choice to select that option. I managed to get through the filing with some inconvenience. Please, make it better next year.
Date published: 2022-03-23
Rated 3 out of 5 by from review was good jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is great Very easy to navigate, step by step. Would recommend to everyone.
Date published: 2022-03-23
Rated 5 out of 5 by from turbo tax is great I've filed my taxes through turbo tax for years and have been very satisfied
Date published: 2022-03-23
Rated 5 out of 5 by from Kathy was AWESOME!! Easy to use. We’ll work the money! Kathy quickly and accurately answered all my questions.
Date published: 2022-03-23
Rated 5 out of 5 by from Easy breezy taxes done right! This year we decided to upgrade to TurboTax Premier with live support and full service. It is more than we typically spend on taxes however it was worth it knowing our taxes were done right. We got more than we expected on our return and I attribute that to the help we received from our accountant.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 3731
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax Makes filing taxes very easy I encountered some confusion when listing a second home I sold in 2021. Was not clear why it was considered an investment property since I never rented it and have pretty much stayed there full time since my retirement several years ago.
Date published: 2022-03-23
Rated 5 out of 5 by from Case # 1493740367 helped by TEAM HOPE I talked with 5 people at Turbo Tax to get my question answered. It was very frustrating, each person was courteous and pleasant but unable to help me until I was (finally) transferred to Frank! Frank with Team Hope was such a joy, understood exactly what I was looking for and was able to resolve my question. Without a doubt, he is a real asset to TurboTax, I hope that you are able to train more employees to be "Franks"!!
Date published: 2022-03-23
Rated 3 out of 5 by from Very Convenient Was fast, simple, and convenient. Only complaint is the fact says have one FREE state return but yet I get charged $25 to file state for software that was already $70
Date published: 2022-03-23
Rated 4 out of 5 by from Turbo Tax Fees Overall my experince with turbo tax was good. I went through my bank to save $ on the Turbo Tax fee. Initially, I was told by Turbo Tax that the would be $39 but going through my bank it should had been $20 off. But to my dismay I had to pay $49. The Turbo website does not tell you what your final fee is until putting in the credit card information. I even called ahead of time to make sure that I would not be overcharged but the representative was no help, she told me that i just have to click on not upgrading and I would not be charged the $49. This is very upsetting and misleading on the side of Turbo tax. I called back after I was charged and tyhe representative was very suportive but the link to fet a refund or dipute the charges did not give me a confirmation or sent me an email that reflect a refund or dipute.
Date published: 2022-03-23
Rated 3 out of 5 by from Turbo Tax has some issues On the federal return, it said I had some errors and sent me to review a form for child credits. I filled out the info for filing joint return, me and my wife with no dependents, so why did it want me to correct a form for child credits. Then I wanted to efile federal and mail the state return, but there was no choice to select that option. I managed to get through the filing with some inconvenience. Please, make it better next year.
Date published: 2022-03-23
Rated 3 out of 5 by from review was good jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is great Very easy to navigate, step by step. Would recommend to everyone.
Date published: 2022-03-23
Rated 5 out of 5 by from turbo tax is great I've filed my taxes through turbo tax for years and have been very satisfied
Date published: 2022-03-23
Rated 5 out of 5 by from Kathy was AWESOME!! Easy to use. We’ll work the money! Kathy quickly and accurately answered all my questions.
Date published: 2022-03-23
Rated 5 out of 5 by from Easy breezy taxes done right! This year we decided to upgrade to TurboTax Premier with live support and full service. It is more than we typically spend on taxes however it was worth it knowing our taxes were done right. We got more than we expected on our return and I attribute that to the help we received from our accountant.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 3731