TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from This worked well for me as my Accountant retired This was the first year I filed taxes on my own since my Accountant retired unexpectedly due to health concerns. I was able to complete my filing with very easy to answer questions just like I was sitting in her office.
Date published: 2022-03-29
Rated 5 out of 5 by from Easy and fast I had to call for assistance and the gentleman was informative and helpful.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is Awesome! Live Expert is expert, friendly and helpful. Very thorough and flexible. Will use his service anytime. Excellent!
Date published: 2022-03-29
Rated 3 out of 5 by from It's TOO expensive. Your pre-screeners were polite but really don't know enough about the program and what REALLY happens to be of much help. First pre-screener could not do anything when I told her that I was locked out of my account information. She told me she would check on it and get back in 30 minutes. 4 HOURS later she called. The second pre-screener told me that Barry would contact me via e-mail and not within the program. Well that was wrong. Again I was locked out of my account information screen and the advise that he offered would have kicked me out of full service and lost all my tax forms. Not his fault. It's a lack of training issue with corporate. Barry was extremely knowledgable. But I have an issue that I am NOT ALLOWED to see the tax forms until I paid for the service. HEY! Why the heck did I give you my credit card info during my initial pre-screener visit? I am completing the payment and filing pages BUT have still NOT SEEN my tax forms. I certainly HOPE that I will get a copy of them at the end.
Date published: 2022-03-29
Rated 3 out of 5 by from Good but trippy It was easy to follow through but I was forced to upgrade because of a credit I did not have but the upgrade page insisted I had.
Date published: 2022-03-29
Rated 5 out of 5 by from I love Turbo Tax Turbo Tax makes filing my taxes so easy every year!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is so easy Turbo Tax makes an unpleasant chore so easy. It's almost fun to complete the forms! I have used it for several years now and have never had a single problem.
Date published: 2022-03-29
Rated 4 out of 5 by from Good, but... I've used TurboTax for years (and years). It's generally a good program. As a retired person, TurboTax is not helpful about helping me estimate my taxes for next year. I live on IRA redemptions, social security and profits (hopefully) from investments. The brief tax estimate section at the end of the data entry process is really not that helpful. Last year, I tried mid-year to figure out how I was doing vis-a-vis taxes and I couldn't figure out at all how to get an estimate from TurboTax 2020 of what I might owe.
Date published: 2022-03-29
Rated 3 out of 5 by from Be patient I suggest you be patient. I had to talk to multiple people to get my issue resolved. I even made appointments that were not fulfilled.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is Smooth Easy as pie. No issues in quickly preparing tax return. Electronic filing was smooth.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3729
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from This worked well for me as my Accountant retired This was the first year I filed taxes on my own since my Accountant retired unexpectedly due to health concerns. I was able to complete my filing with very easy to answer questions just like I was sitting in her office.
Date published: 2022-03-29
Rated 5 out of 5 by from Easy and fast I had to call for assistance and the gentleman was informative and helpful.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is Awesome! Live Expert is expert, friendly and helpful. Very thorough and flexible. Will use his service anytime. Excellent!
Date published: 2022-03-29
Rated 3 out of 5 by from It's TOO expensive. Your pre-screeners were polite but really don't know enough about the program and what REALLY happens to be of much help. First pre-screener could not do anything when I told her that I was locked out of my account information. She told me she would check on it and get back in 30 minutes. 4 HOURS later she called. The second pre-screener told me that Barry would contact me via e-mail and not within the program. Well that was wrong. Again I was locked out of my account information screen and the advise that he offered would have kicked me out of full service and lost all my tax forms. Not his fault. It's a lack of training issue with corporate. Barry was extremely knowledgable. But I have an issue that I am NOT ALLOWED to see the tax forms until I paid for the service. HEY! Why the heck did I give you my credit card info during my initial pre-screener visit? I am completing the payment and filing pages BUT have still NOT SEEN my tax forms. I certainly HOPE that I will get a copy of them at the end.
Date published: 2022-03-29
Rated 3 out of 5 by from Good but trippy It was easy to follow through but I was forced to upgrade because of a credit I did not have but the upgrade page insisted I had.
Date published: 2022-03-29
Rated 5 out of 5 by from I love Turbo Tax Turbo Tax makes filing my taxes so easy every year!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is so easy Turbo Tax makes an unpleasant chore so easy. It's almost fun to complete the forms! I have used it for several years now and have never had a single problem.
Date published: 2022-03-29
Rated 4 out of 5 by from Good, but... I've used TurboTax for years (and years). It's generally a good program. As a retired person, TurboTax is not helpful about helping me estimate my taxes for next year. I live on IRA redemptions, social security and profits (hopefully) from investments. The brief tax estimate section at the end of the data entry process is really not that helpful. Last year, I tried mid-year to figure out how I was doing vis-a-vis taxes and I couldn't figure out at all how to get an estimate from TurboTax 2020 of what I might owe.
Date published: 2022-03-29
Rated 3 out of 5 by from Be patient I suggest you be patient. I had to talk to multiple people to get my issue resolved. I even made appointments that were not fulfilled.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is Smooth Easy as pie. No issues in quickly preparing tax return. Electronic filing was smooth.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3729