TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Strong Start but Disappointing Finish TurboTax has been recommended to me by several friends and family. I usually have an accountant prepare mine privately, but because of a busy schedule, I decided to try TurboTax this year. Initially, I was happy with the ease of inputting my information. I had selected the free option, as I only have 1 W2 that I file. As I moved through the steps, I went to claim deductions as a teacher who purchased supplies, and was directed to pay $59 for the deluxe version--as a teacher who spends money on supplies every year for my students and classroom, it seemed necessary to do this. Essentially, I felt it ridiculous to pay an extra $59 to answer one question. And then the cherry on top--I selected the option to pay the above fees out of my return. When guided to the end of the steps, there was an additional fee *in order to pay for the egregious fee previously mentioned.* Overall, while the ease of entering information was helpful, there was a lack of transparency regarding the two above charges, which was frustrating.
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo Tax Worked very well I thought it was easy to use and worked well and would use again.
Date published: 2022-03-24
Rated 5 out of 5 by from Super Easy First time I ever filed myself and I found it to be super easy & super fast. Not scary at all!
Date published: 2022-03-24
Rated 5 out of 5 by from Service is great Easy people to work with. Very knowledgeable, very friendly.
Date published: 2022-03-24
Rated 5 out of 5 by from TurboTax is awesome TurboTax makes filing my taxes fun quick and easy !
Date published: 2022-03-24
Rated 5 out of 5 by from Very Helpful With all the changes that happen yearly with the tax laws etc, it's nice to know that there is a place I can go to get all the information and help I need in 1 place. It's easy to use and very helpful especially the checker to make sure I didn't make any errors.
Date published: 2022-03-24
Rated 5 out of 5 by from Fast and efficient! Rolled right along with little struggle! Highly recommend!
Date published: 2022-03-24
Rated 4 out of 5 by from Wish the State Filling was Cheaper Product works great. Easy to use and gives accurate results. I would give 5 stars if it wasn't for the extra fees. My only problem with this product is the $25 e-file fee for the state return is ridiculous. I was able to go on the CalFile website for California and e-file for free. Not sure if I will by Turbotax Deluxe with one state again next year.
Date published: 2022-03-24
Rated 5 out of 5 by from awesome great service!!!!! excellent custmer service..highly recommend
Date published: 2022-03-24
Rated 5 out of 5 by from Easy to use Walks you through step by step, very easy to use!!
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 3712
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Strong Start but Disappointing Finish TurboTax has been recommended to me by several friends and family. I usually have an accountant prepare mine privately, but because of a busy schedule, I decided to try TurboTax this year. Initially, I was happy with the ease of inputting my information. I had selected the free option, as I only have 1 W2 that I file. As I moved through the steps, I went to claim deductions as a teacher who purchased supplies, and was directed to pay $59 for the deluxe version--as a teacher who spends money on supplies every year for my students and classroom, it seemed necessary to do this. Essentially, I felt it ridiculous to pay an extra $59 to answer one question. And then the cherry on top--I selected the option to pay the above fees out of my return. When guided to the end of the steps, there was an additional fee *in order to pay for the egregious fee previously mentioned.* Overall, while the ease of entering information was helpful, there was a lack of transparency regarding the two above charges, which was frustrating.
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo Tax Worked very well I thought it was easy to use and worked well and would use again.
Date published: 2022-03-24
Rated 5 out of 5 by from Super Easy First time I ever filed myself and I found it to be super easy & super fast. Not scary at all!
Date published: 2022-03-24
Rated 5 out of 5 by from Service is great Easy people to work with. Very knowledgeable, very friendly.
Date published: 2022-03-24
Rated 5 out of 5 by from TurboTax is awesome TurboTax makes filing my taxes fun quick and easy !
Date published: 2022-03-24
Rated 5 out of 5 by from Very Helpful With all the changes that happen yearly with the tax laws etc, it's nice to know that there is a place I can go to get all the information and help I need in 1 place. It's easy to use and very helpful especially the checker to make sure I didn't make any errors.
Date published: 2022-03-24
Rated 5 out of 5 by from Fast and efficient! Rolled right along with little struggle! Highly recommend!
Date published: 2022-03-24
Rated 4 out of 5 by from Wish the State Filling was Cheaper Product works great. Easy to use and gives accurate results. I would give 5 stars if it wasn't for the extra fees. My only problem with this product is the $25 e-file fee for the state return is ridiculous. I was able to go on the CalFile website for California and e-file for free. Not sure if I will by Turbotax Deluxe with one state again next year.
Date published: 2022-03-24
Rated 5 out of 5 by from awesome great service!!!!! excellent custmer service..highly recommend
Date published: 2022-03-24
Rated 5 out of 5 by from Easy to use Walks you through step by step, very easy to use!!
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 3712