TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Why can't it simply work, can you say MONOPOLY Why does the program I have used for 20 years ask me for information from last year, YOU KNOW IT, WHAT IS THE POINT OF USING A PROGRAM YEAR AFTER YEAR IF IT WON'T AUTOMATICALLY PULL INFORMATOIN FROM LAST YEAR!!!! It won't send certain 1099's to states but doesn't print out a form to send them in so you have to wait for the letter form the state. Why do lifelong customers get the worst price? Don't you think someone that renews year after year, will use let customer service and be loyal. IF THERE WAS ANY OTHER VIABLE OPTOIN I WOULD USE IT.
Date published: 2022-10-20
Rated 5 out of 5 by from good good great awesome super nice spectaculaer cool nice
Date published: 2022-10-20
Rated 2 out of 5 by from End of filing season It is ridiculous that Turbotax shuts down e-filing before the IRS shuts down their system for the season. This leaves taxpayers hanging at the end of the season, not able to retrieve confirmations or file last minute returns.
Date published: 2022-10-20
Rated 2 out of 5 by from Turbotax used to be great The software is too buggy now, far less intuitive - a bit sloppy. I've used TurboTax since the 1990s and it used to be great! Intuit should take a look back at how good the product used to be and emulate themselves.
Date published: 2022-10-20
Rated 5 out of 5 by from Old User I have been using Turbo Tax since they started making it. Always up to date and thorough.
Date published: 2022-10-20
Rated 3 out of 5 by from OK except for glitches in emailing taxes The program worked fine until we tried to pay for and send our state taxes. The response was an error message. I called TurboTax support and they had no clue why the data for credit card was not accepted. A few days later I attempted to send state taxes. After nearly a dozen tries, the forms were successfully sent.
Date published: 2022-10-20
Rated 1 out of 5 by from Getting more frustrating each year using TurboTax I have used TurboTax for more than 10 years. I used to love it. Now I think it is really crappy. For example, this year, I got a message at the end of the process that "Cannot save tax file". There was no remedy. What am I supposed to do? Redo everything ? Is there any indication that the same problem won't be there? Where/how can I save my tax file ?
Date published: 2022-10-20
Rated 2 out of 5 by from Turbo Tax made our returns late We had to enter our 2020 AGI in order to e-file both Fed and MA returns. However, even though we entered them correctly, our returns were rejected multiple times. Due to this, we will probably have late penalties and not be able to get the MA credit for filing on time.
Date published: 2022-10-19
Rated 5 out of 5 by from great idea Very easy and simple, it really laid out everything.
Date published: 2022-10-19
Rated 5 out of 5 by from works well works well, have used before in past years. Maybe will use again, this review is annoying!
Date published: 2022-10-19
All TurboTax® Offerings Reviews - Page 38
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Why can't it simply work, can you say MONOPOLY Why does the program I have used for 20 years ask me for information from last year, YOU KNOW IT, WHAT IS THE POINT OF USING A PROGRAM YEAR AFTER YEAR IF IT WON'T AUTOMATICALLY PULL INFORMATOIN FROM LAST YEAR!!!! It won't send certain 1099's to states but doesn't print out a form to send them in so you have to wait for the letter form the state. Why do lifelong customers get the worst price? Don't you think someone that renews year after year, will use let customer service and be loyal. IF THERE WAS ANY OTHER VIABLE OPTOIN I WOULD USE IT.
Date published: 2022-10-20
Rated 5 out of 5 by from good good great awesome super nice spectaculaer cool nice
Date published: 2022-10-20
Rated 2 out of 5 by from End of filing season It is ridiculous that Turbotax shuts down e-filing before the IRS shuts down their system for the season. This leaves taxpayers hanging at the end of the season, not able to retrieve confirmations or file last minute returns.
Date published: 2022-10-20
Rated 2 out of 5 by from Turbotax used to be great The software is too buggy now, far less intuitive - a bit sloppy. I've used TurboTax since the 1990s and it used to be great! Intuit should take a look back at how good the product used to be and emulate themselves.
Date published: 2022-10-20
Rated 5 out of 5 by from Old User I have been using Turbo Tax since they started making it. Always up to date and thorough.
Date published: 2022-10-20
Rated 3 out of 5 by from OK except for glitches in emailing taxes The program worked fine until we tried to pay for and send our state taxes. The response was an error message. I called TurboTax support and they had no clue why the data for credit card was not accepted. A few days later I attempted to send state taxes. After nearly a dozen tries, the forms were successfully sent.
Date published: 2022-10-20
Rated 1 out of 5 by from Getting more frustrating each year using TurboTax I have used TurboTax for more than 10 years. I used to love it. Now I think it is really crappy. For example, this year, I got a message at the end of the process that "Cannot save tax file". There was no remedy. What am I supposed to do? Redo everything ? Is there any indication that the same problem won't be there? Where/how can I save my tax file ?
Date published: 2022-10-20
Rated 2 out of 5 by from Turbo Tax made our returns late We had to enter our 2020 AGI in order to e-file both Fed and MA returns. However, even though we entered them correctly, our returns were rejected multiple times. Due to this, we will probably have late penalties and not be able to get the MA credit for filing on time.
Date published: 2022-10-19
Rated 5 out of 5 by from great idea Very easy and simple, it really laid out everything.
Date published: 2022-10-19
Rated 5 out of 5 by from works well works well, have used before in past years. Maybe will use again, this review is annoying!
Date published: 2022-10-19
All TurboTax® Offerings Reviews - Page 38