TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Service We were so happy with the expert advice we received!
Date published: 2022-03-30
Rated 2 out of 5 by from soso much more complex and harder to understand than it used to be.
Date published: 2022-03-30
Rated 5 out of 5 by from 5 star easy guidence and helpful to get I.R.S. and state info ,in the right places
Date published: 2022-03-30
Rated 3 out of 5 by from Very weak on Maryland Fiduciary return Fails to trigger important reduction of taxes for intangible assets for out of state beneficiaries. Fails to generate required form 504NBD for out of state beneficiaries.
Date published: 2022-03-30
Rated 5 out of 5 by from GREAT GREAT, EASY TO WORK WITH AND VERY HELPFUL, WILL USE AGAIN
Date published: 2022-03-30
Rated 2 out of 5 by from Turbotax Business 2021 failed me Three bugs in TurboTax Business 2021 caused me to file late. I had completed the tax return by late Feb, using TTB. I chose to postpone filing for a couple of weeks just in case TTB came out with a bug fix I needed but wasn't aware of. When I attempted to e-file, TTB then determined the return had issues which turned out to be not true. I called the support number multiple times and finally had sufficient personal time to wait long enough to make contact with a live person. The person was pleasant but didn't have knowledge about TT "Business", even though my first question was to confirm she supported TTB, rather than TT Home and Business. She placed me on hold while she sought assistance. She returned with what she identified as a TT 800 number which had someone who could answer the perplexing TTB specific question I had. It was the IRS number; not TTB. Bugs: 1) I created an LLC in 2021 and submitted Form 2553 to reclass it as an S-Corp within the federally regulated timeframe. TTB decided I needed to file the form again. It forced me to save and then attach the document before I would be allowed to continue error checking. The instructions didn't say to sign the document, merely to save and attach it. Eventually, I found comments from several other TTB users having the same experienced. Someone identified a checkbox on a worksheet which needed to be unchecked to avoid this issue. 2) TTB would not allow me to e-file because it stated my Virginia ID had the wrong prefix. The state assigned it. Not me. I can only provide the value the state knows the LLC as. I was unable to reach TT or VA's taxing authority in a timely manner. I ended up paper filing after the 3/15 deadline for an S-Corp. 3) After resolving the items above, TTB was stuck in an error handling loop in an attempt to force me to submit VA Form 552A. According to the form instructions on VA's site, 552A is not required for pass-through entities when ALL income is earned in VA. Per postings from other TTB users have the same negative experience, I deleted the form and moved on. I assume I will be fined for filing late. If I am, I will not be using TTB next year.
Date published: 2022-03-30
Rated 5 out of 5 by from turbotax is fast, easy, accurate, and feel safe excellent, fast, easy, efficient, and felt safe using it. great job Turbotax.
Date published: 2022-03-30
Rated 5 out of 5 by from So easy! It's so easy to use Turbo Tax. I highly recommend it!
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax was easy It was easy to work with Turbo Tax. It makes life easy to submit all documents online. the communication with our Tax preparer was great.
Date published: 2022-03-30
Rated 2 out of 5 by from Good Service But.... Need to have better information provided as to when forms will be available. tried to ask the simple question of when a form was going to be avalible and could not get an answer until I paid for full service at which point I learned they knew exactly when it would be online. So I had to pay more then twice as much for service when I was capable of doing it myself but did not know when the form would be online and couldn't get an answer.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3696
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Service We were so happy with the expert advice we received!
Date published: 2022-03-30
Rated 2 out of 5 by from soso much more complex and harder to understand than it used to be.
Date published: 2022-03-30
Rated 5 out of 5 by from 5 star easy guidence and helpful to get I.R.S. and state info ,in the right places
Date published: 2022-03-30
Rated 3 out of 5 by from Very weak on Maryland Fiduciary return Fails to trigger important reduction of taxes for intangible assets for out of state beneficiaries. Fails to generate required form 504NBD for out of state beneficiaries.
Date published: 2022-03-30
Rated 5 out of 5 by from GREAT GREAT, EASY TO WORK WITH AND VERY HELPFUL, WILL USE AGAIN
Date published: 2022-03-30
Rated 2 out of 5 by from Turbotax Business 2021 failed me Three bugs in TurboTax Business 2021 caused me to file late. I had completed the tax return by late Feb, using TTB. I chose to postpone filing for a couple of weeks just in case TTB came out with a bug fix I needed but wasn't aware of. When I attempted to e-file, TTB then determined the return had issues which turned out to be not true. I called the support number multiple times and finally had sufficient personal time to wait long enough to make contact with a live person. The person was pleasant but didn't have knowledge about TT "Business", even though my first question was to confirm she supported TTB, rather than TT Home and Business. She placed me on hold while she sought assistance. She returned with what she identified as a TT 800 number which had someone who could answer the perplexing TTB specific question I had. It was the IRS number; not TTB. Bugs: 1) I created an LLC in 2021 and submitted Form 2553 to reclass it as an S-Corp within the federally regulated timeframe. TTB decided I needed to file the form again. It forced me to save and then attach the document before I would be allowed to continue error checking. The instructions didn't say to sign the document, merely to save and attach it. Eventually, I found comments from several other TTB users having the same experienced. Someone identified a checkbox on a worksheet which needed to be unchecked to avoid this issue. 2) TTB would not allow me to e-file because it stated my Virginia ID had the wrong prefix. The state assigned it. Not me. I can only provide the value the state knows the LLC as. I was unable to reach TT or VA's taxing authority in a timely manner. I ended up paper filing after the 3/15 deadline for an S-Corp. 3) After resolving the items above, TTB was stuck in an error handling loop in an attempt to force me to submit VA Form 552A. According to the form instructions on VA's site, 552A is not required for pass-through entities when ALL income is earned in VA. Per postings from other TTB users have the same negative experience, I deleted the form and moved on. I assume I will be fined for filing late. If I am, I will not be using TTB next year.
Date published: 2022-03-30
Rated 5 out of 5 by from turbotax is fast, easy, accurate, and feel safe excellent, fast, easy, efficient, and felt safe using it. great job Turbotax.
Date published: 2022-03-30
Rated 5 out of 5 by from So easy! It's so easy to use Turbo Tax. I highly recommend it!
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax was easy It was easy to work with Turbo Tax. It makes life easy to submit all documents online. the communication with our Tax preparer was great.
Date published: 2022-03-30
Rated 2 out of 5 by from Good Service But.... Need to have better information provided as to when forms will be available. tried to ask the simple question of when a form was going to be avalible and could not get an answer until I paid for full service at which point I learned they knew exactly when it would be online. So I had to pay more then twice as much for service when I was capable of doing it myself but did not know when the form would be online and couldn't get an answer.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3696