TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Endless loop and crash when trying to file I received an endless loop when trying to file with my 1099-B from Webull. I was asked to put in the date for a security I traded although the date was already input on file. The page would freeze and I had to wait about 5mins each time to type in the date, just to be asked it again on the next page. I did this 10+ times before calling support. The person helping me was wonderful, but her supervisor blamed me for turbotax's error and inability to load the webpage. Then she told me to update my computer. When I told her it was, she said she wasn't going to help us anymore. I was finally able to submit my return after deleting the entire 1099-B and just inputting the totals.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo taxes were great! Easy to get through. will recommend to friends and family.
Date published: 2021-02-25
Rated 5 out of 5 by from Happy customer AGAIN This is my 3rd year as a Turbo Tax user. It just gets easier every year. I have never had a problem at all. Free is my favorite price.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awesome Very helpful every step of the way. Always help with questions
Date published: 2021-02-25
Rated 3 out of 5 by from Very Good Turbo Tax needs to add more free e-files to the program because not everyone has access to a computer to do simple returns and more so they have more access to their returns.
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax Has To Do Better Have used TurboTax for more than a decade - slick and seamless. This year got to the end of the process and tried to e-file state return with a credit card payment. Got sent into an eternal loop between the program and my online account. Rebooted program and tried again to e-file and got caught in the same nonsensical loop. Finally went analogue and called customer service - of course, got sent into a que due to "high call volume" (thinking who else is having this issue...) Ultimately, paid to e-file over the phone (is this an oxymoron?). Clunky, time-consuming and frustrating way to wrap up filing taxes online.
Date published: 2021-02-25
Rated 5 out of 5 by from it is amazing It was so easy to file my taxes this year and I will refer my family and friends
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is wonderful I have used Turbo tax for years & have NEVER had a problem!! I have referred many people to use them also
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is AWESOME Never had any problems with turbo tax and easy to use
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax online was excellent This system was new for me although I had used Turbo Tax discs before but it went very smoothly.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 3694
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Endless loop and crash when trying to file I received an endless loop when trying to file with my 1099-B from Webull. I was asked to put in the date for a security I traded although the date was already input on file. The page would freeze and I had to wait about 5mins each time to type in the date, just to be asked it again on the next page. I did this 10+ times before calling support. The person helping me was wonderful, but her supervisor blamed me for turbotax's error and inability to load the webpage. Then she told me to update my computer. When I told her it was, she said she wasn't going to help us anymore. I was finally able to submit my return after deleting the entire 1099-B and just inputting the totals.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo taxes were great! Easy to get through. will recommend to friends and family.
Date published: 2021-02-25
Rated 5 out of 5 by from Happy customer AGAIN This is my 3rd year as a Turbo Tax user. It just gets easier every year. I have never had a problem at all. Free is my favorite price.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awesome Very helpful every step of the way. Always help with questions
Date published: 2021-02-25
Rated 3 out of 5 by from Very Good Turbo Tax needs to add more free e-files to the program because not everyone has access to a computer to do simple returns and more so they have more access to their returns.
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax Has To Do Better Have used TurboTax for more than a decade - slick and seamless. This year got to the end of the process and tried to e-file state return with a credit card payment. Got sent into an eternal loop between the program and my online account. Rebooted program and tried again to e-file and got caught in the same nonsensical loop. Finally went analogue and called customer service - of course, got sent into a que due to "high call volume" (thinking who else is having this issue...) Ultimately, paid to e-file over the phone (is this an oxymoron?). Clunky, time-consuming and frustrating way to wrap up filing taxes online.
Date published: 2021-02-25
Rated 5 out of 5 by from it is amazing It was so easy to file my taxes this year and I will refer my family and friends
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is wonderful I have used Turbo tax for years & have NEVER had a problem!! I have referred many people to use them also
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is AWESOME Never had any problems with turbo tax and easy to use
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax online was excellent This system was new for me although I had used Turbo Tax discs before but it went very smoothly.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 3694