TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Next year not doing it myself ITS OK... JUST ASKING TOO MANY QUESTIONS. I HAVE BAD ANXIETY TOOK ME A WEEK TO FILE.. I CAN ONLY HANDLE SO MUCH ...
Date published: 2021-05-20
Rated 3 out of 5 by from Turbotax is okay The input was easy and no problems. Had problem with sending the Forms. Thought they had went. Didn't receive confirmation for several days. Tried using the help. No help. Couldn't get through to explain the problem. Worked it out on my own after several hours. Got to the part where I got charged $25 for to send the state forms. The program wouldn't let me use my charge card. Said I needed a state confirmation number. Did not have one. Tried the help line. Again no help. Would not let me go farther. Had to take the money from my refund at a $40 cost. I have used Turbotax for 20 years minus one. That was last year due to my computer had Windows 7. Used another organization.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is Awesome very easy, mostly everything was written out for me!
Date published: 2021-05-20
Rated 4 out of 5 by from Turbo Tax I did not receive the turbo tax live but I did assist myself this year. The questions became very complicated towards the end but I hope that everything went good.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is a helpful source Milton was very very patient and knowledgeable about your products. Very helpful, thank you.
Date published: 2021-05-20
Rated 1 out of 5 by from I've used TurboTax for 8 yrs This is the first time that I've been disappointed in TurboTax. Lots of glitches and issues with the service this year. Though I don't want to leave due to 1 bad year out of 8 good years, this is my money and time that is at stake. If I have issues next year, I will know that it is time to move on.
Date published: 2021-05-20
Rated 5 out of 5 by from Easy to use! Once I had all documentation I needed, it didn't take long to file Federal and State taxes.
Date published: 2021-05-20
Rated 4 out of 5 by from great service I really like this service but if the agi was included for previous years it would be perfect.
Date published: 2021-05-20
Rated 1 out of 5 by from Live I tried to engage with a live person, but was only able to troubleshoot through possible issues. I was also charged $175 when I understood it was only a $50 charge. This isn't the first and hopefully not my last time filing taxes, however, at $175, I may switch tax companies. I'm sorry TurboTax. I wish it had been a better experience.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is outstanding fast and easy, saves where you left off, sends reminders
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 3676
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Next year not doing it myself ITS OK... JUST ASKING TOO MANY QUESTIONS. I HAVE BAD ANXIETY TOOK ME A WEEK TO FILE.. I CAN ONLY HANDLE SO MUCH ...
Date published: 2021-05-20
Rated 3 out of 5 by from Turbotax is okay The input was easy and no problems. Had problem with sending the Forms. Thought they had went. Didn't receive confirmation for several days. Tried using the help. No help. Couldn't get through to explain the problem. Worked it out on my own after several hours. Got to the part where I got charged $25 for to send the state forms. The program wouldn't let me use my charge card. Said I needed a state confirmation number. Did not have one. Tried the help line. Again no help. Would not let me go farther. Had to take the money from my refund at a $40 cost. I have used Turbotax for 20 years minus one. That was last year due to my computer had Windows 7. Used another organization.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is Awesome very easy, mostly everything was written out for me!
Date published: 2021-05-20
Rated 4 out of 5 by from Turbo Tax I did not receive the turbo tax live but I did assist myself this year. The questions became very complicated towards the end but I hope that everything went good.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is a helpful source Milton was very very patient and knowledgeable about your products. Very helpful, thank you.
Date published: 2021-05-20
Rated 1 out of 5 by from I've used TurboTax for 8 yrs This is the first time that I've been disappointed in TurboTax. Lots of glitches and issues with the service this year. Though I don't want to leave due to 1 bad year out of 8 good years, this is my money and time that is at stake. If I have issues next year, I will know that it is time to move on.
Date published: 2021-05-20
Rated 5 out of 5 by from Easy to use! Once I had all documentation I needed, it didn't take long to file Federal and State taxes.
Date published: 2021-05-20
Rated 4 out of 5 by from great service I really like this service but if the agi was included for previous years it would be perfect.
Date published: 2021-05-20
Rated 1 out of 5 by from Live I tried to engage with a live person, but was only able to troubleshoot through possible issues. I was also charged $175 when I understood it was only a $50 charge. This isn't the first and hopefully not my last time filing taxes, however, at $175, I may switch tax companies. I'm sorry TurboTax. I wish it had been a better experience.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is outstanding fast and easy, saves where you left off, sends reminders
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 3676