TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax is Very Good! I love how Turbotax helped me fix anything that's incorrect!
Date published: 2021-04-11
Rated 2 out of 5 by from Loved Turbo Tax Until This Year We have used Turbo Tax for years and never had an issue...until this year. Something wasn't right. Even though nothing changed from last year other than a slight increase in income our refund was coming up way less. I knew something seemed "off" so I did the online chat. Your representative (Hap or Haz, something like that) looked over everything and assured me everything was fine. He couldn't really explain the difference but he said the calculations were correct. I kept trying to tell him something didn't seem right but he just kept saying the calculations were right. I discontinued the chat and was going to take our taxes to have someone prepare them but I decided to take one last look and quickly realized I had missed entering some of the information for our daughter who is in college. As soon as I entered that it fixed everything and our refund was back to a range that we expected. It's sad when a so called "expert" didn't see that change from last year but I caught it right away.
Date published: 2021-04-11
Rated 1 out of 5 by from I will never us Turbo Tax again. I never received my 2nd stimulus check because of Turbo tax. Had to file my 2020 taxes to get credit for it. While finishing up on Turbo tax I paid them with my credit card I got out of it and when I returned to it it ask for another payment again even though I checked my credit account and it said pending. To get Turbo to e-file I had to have them take a 2nd payment out of my refund.
Date published: 2021-04-11
Rated 5 out of 5 by from Fast Simple and Trouble Free This was the first time using TurboTax and it was a blessing in disguise. I had a lot of investments bought and sold during 2020 which is always a pain to track accurately and fill in the forms. TurboTax made this process very simple and trouble free. I also got the discounted rate from T. Rowe Price Investments, so really appreciate the assistance and cost saving there too.
Date published: 2021-04-11
Rated 2 out of 5 by from No free filing for state return You use to give one free filing for a state return. Not anymore. You have to pay $25 to file your state return. Very sad.
Date published: 2021-04-11
Rated 2 out of 5 by from good software but expensive helpful software but hidden expenses make it annoying to use
Date published: 2021-04-11
Rated 5 out of 5 by from Good idea to use TurboTax! I have used TurboTax for years. It is easy to navigate through, and if you need help, the representatives are knowledgeable, and very patient. They will get you an answer to your inquiry.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbotax it's real game changer , i love it ... Friendly, easy to use. Appreciate the feedbacks from experts. I love it so far
Date published: 2021-04-11
Rated 5 out of 5 by from I was able to prepare and file my Trust taxes I prepared Federal 1041 and Mass Form 2. Turbo Tax Business and the Massachusetts state software allowed me to complete both taxes and file from my desk.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo is Almost Great Turbo tax is very good except you have the wrong Email address and won't let me change it. Otherwise Great.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3676
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax is Very Good! I love how Turbotax helped me fix anything that's incorrect!
Date published: 2021-04-11
Rated 2 out of 5 by from Loved Turbo Tax Until This Year We have used Turbo Tax for years and never had an issue...until this year. Something wasn't right. Even though nothing changed from last year other than a slight increase in income our refund was coming up way less. I knew something seemed "off" so I did the online chat. Your representative (Hap or Haz, something like that) looked over everything and assured me everything was fine. He couldn't really explain the difference but he said the calculations were correct. I kept trying to tell him something didn't seem right but he just kept saying the calculations were right. I discontinued the chat and was going to take our taxes to have someone prepare them but I decided to take one last look and quickly realized I had missed entering some of the information for our daughter who is in college. As soon as I entered that it fixed everything and our refund was back to a range that we expected. It's sad when a so called "expert" didn't see that change from last year but I caught it right away.
Date published: 2021-04-11
Rated 1 out of 5 by from I will never us Turbo Tax again. I never received my 2nd stimulus check because of Turbo tax. Had to file my 2020 taxes to get credit for it. While finishing up on Turbo tax I paid them with my credit card I got out of it and when I returned to it it ask for another payment again even though I checked my credit account and it said pending. To get Turbo to e-file I had to have them take a 2nd payment out of my refund.
Date published: 2021-04-11
Rated 5 out of 5 by from Fast Simple and Trouble Free This was the first time using TurboTax and it was a blessing in disguise. I had a lot of investments bought and sold during 2020 which is always a pain to track accurately and fill in the forms. TurboTax made this process very simple and trouble free. I also got the discounted rate from T. Rowe Price Investments, so really appreciate the assistance and cost saving there too.
Date published: 2021-04-11
Rated 2 out of 5 by from No free filing for state return You use to give one free filing for a state return. Not anymore. You have to pay $25 to file your state return. Very sad.
Date published: 2021-04-11
Rated 2 out of 5 by from good software but expensive helpful software but hidden expenses make it annoying to use
Date published: 2021-04-11
Rated 5 out of 5 by from Good idea to use TurboTax! I have used TurboTax for years. It is easy to navigate through, and if you need help, the representatives are knowledgeable, and very patient. They will get you an answer to your inquiry.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbotax it's real game changer , i love it ... Friendly, easy to use. Appreciate the feedbacks from experts. I love it so far
Date published: 2021-04-11
Rated 5 out of 5 by from I was able to prepare and file my Trust taxes I prepared Federal 1041 and Mass Form 2. Turbo Tax Business and the Massachusetts state software allowed me to complete both taxes and file from my desk.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo is Almost Great Turbo tax is very good except you have the wrong Email address and won't let me change it. Otherwise Great.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3676