TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from I never get anything back. Constant disappointment.. I have lost hope with the IRS moving forward.
Date published: 2022-03-31
Rated 4 out of 5 by from turbo tax was good turbo tax was easy to use was very helpful in doing all the inputs
Date published: 2022-03-31
Rated 4 out of 5 by from TurboTax is a straightforward way to file your tax Have used TurboTax for a number of years, it is a good software with good explanations and flow of tax information. However, every year I seem to hit some snag (bug) with the software that requires live help to explain/fix. Not sure if this is intentional or not, but would like to make it through one year on my own as I am pretty proficient (having done my own taxes for decades). All in all, TurboTax makes filing simpler but not pain-free.
Date published: 2022-03-31
Rated 5 out of 5 by from The Best!!! To many years using Turbo Tax. Thanks for making this time of the year really easy and stress free for me.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is so easy Turbo Tax is so easy. They have come up with a series of questions for you to answer but if you aren't sure or if your return is a little more complicated then they have tax experts on the ready. I talked to two while I filled mine out. One found an answer for me very quickly. The other reviewed my federal deduction in order to answer my question. This gave me confidence in my return. Dont need Uncle Sam knocking on my door!!
Date published: 2022-03-31
Rated 2 out of 5 by from Overpromises and underdelivers They keep selling their advisors but those advisors cannot help with anything. They review the information from the Help section with me during the calls and then either just confirm that "yes, that's what it is" or make a wrong assumption and then after we hang up I have to re-read the docs and actually change my selections (e.g. they could not figure out why the system puts Property Tax value into the Land field when it was supposed to go into the Home field and that's exactly why I called them). The program likes to repeat the same steps multiple times which is annoying. A lot of fields are ambiguous and don't explain what exactly they are. Calling a CPA does not clarify anything. Called a couple times last year and this year with the same luck. There is also supposed to be a "review before filing" option but the only option I get is to schedule a call which is not convenient. I paid money for help from a real person but just wasted time and still did all of it myself. 2 years in a row. Not going to use their Live CPA option next year.
Date published: 2022-03-31
Rated 5 out of 5 by from Very easy I like it. It is pretty quick and easy. I will use it again next year
Date published: 2022-03-31
Rated 1 out of 5 by from Turbo Tax Review IT WAS WORKING WELL UNTIL I TRIED TO ENTER DIRECT DEPOSIT INFORMATION. YOUR SYSTEM ACCEPTED THE BANKING INFORMATION BUT WOULD NOT ALLOW FOR DIRECT DEPOSIT EVEN THOUGH THE ICON FOR DIRECT DEPOSIT WAS CHECKED AND THE DIRECT DEPOSIT INFORMATION WAS ENTERED. THE SYSTEM REPEATEDLY SWITCHED BACK TO THE "MAILING OF REFUND" ICON. THE TURBO TAX PROGRAM WAS A FAILURE FOR ME...
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax greatly helped me with my return Gilles was my expert tax return helper and he had excellent communication and jumped through hoops to find everything that would be beneficial to my tax return. If you get Gilles you are lucky
Date published: 2022-03-31
Rated 4 out of 5 by from It gets the job done I had to deal with Solar Power stuff, Personal Business stuff, and home stuff. It walked me through all of it. You still have to use your brain and do a little online research to make sure you aren't forgetting anything or that you are understanding everything correctly. But it is way better than doing it myself!
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3623
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I never get anything back. Constant disappointment.. I have lost hope with the IRS moving forward.
Date published: 2022-03-31
Rated 4 out of 5 by from turbo tax was good turbo tax was easy to use was very helpful in doing all the inputs
Date published: 2022-03-31
Rated 4 out of 5 by from TurboTax is a straightforward way to file your tax Have used TurboTax for a number of years, it is a good software with good explanations and flow of tax information. However, every year I seem to hit some snag (bug) with the software that requires live help to explain/fix. Not sure if this is intentional or not, but would like to make it through one year on my own as I am pretty proficient (having done my own taxes for decades). All in all, TurboTax makes filing simpler but not pain-free.
Date published: 2022-03-31
Rated 5 out of 5 by from The Best!!! To many years using Turbo Tax. Thanks for making this time of the year really easy and stress free for me.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is so easy Turbo Tax is so easy. They have come up with a series of questions for you to answer but if you aren't sure or if your return is a little more complicated then they have tax experts on the ready. I talked to two while I filled mine out. One found an answer for me very quickly. The other reviewed my federal deduction in order to answer my question. This gave me confidence in my return. Dont need Uncle Sam knocking on my door!!
Date published: 2022-03-31
Rated 2 out of 5 by from Overpromises and underdelivers They keep selling their advisors but those advisors cannot help with anything. They review the information from the Help section with me during the calls and then either just confirm that "yes, that's what it is" or make a wrong assumption and then after we hang up I have to re-read the docs and actually change my selections (e.g. they could not figure out why the system puts Property Tax value into the Land field when it was supposed to go into the Home field and that's exactly why I called them). The program likes to repeat the same steps multiple times which is annoying. A lot of fields are ambiguous and don't explain what exactly they are. Calling a CPA does not clarify anything. Called a couple times last year and this year with the same luck. There is also supposed to be a "review before filing" option but the only option I get is to schedule a call which is not convenient. I paid money for help from a real person but just wasted time and still did all of it myself. 2 years in a row. Not going to use their Live CPA option next year.
Date published: 2022-03-31
Rated 5 out of 5 by from Very easy I like it. It is pretty quick and easy. I will use it again next year
Date published: 2022-03-31
Rated 1 out of 5 by from Turbo Tax Review IT WAS WORKING WELL UNTIL I TRIED TO ENTER DIRECT DEPOSIT INFORMATION. YOUR SYSTEM ACCEPTED THE BANKING INFORMATION BUT WOULD NOT ALLOW FOR DIRECT DEPOSIT EVEN THOUGH THE ICON FOR DIRECT DEPOSIT WAS CHECKED AND THE DIRECT DEPOSIT INFORMATION WAS ENTERED. THE SYSTEM REPEATEDLY SWITCHED BACK TO THE "MAILING OF REFUND" ICON. THE TURBO TAX PROGRAM WAS A FAILURE FOR ME...
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax greatly helped me with my return Gilles was my expert tax return helper and he had excellent communication and jumped through hoops to find everything that would be beneficial to my tax return. If you get Gilles you are lucky
Date published: 2022-03-31
Rated 4 out of 5 by from It gets the job done I had to deal with Solar Power stuff, Personal Business stuff, and home stuff. It walked me through all of it. You still have to use your brain and do a little online research to make sure you aren't forgetting anything or that you are understanding everything correctly. But it is way better than doing it myself!
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3623