TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Good, but room for improvement Some of the instructions are unclear, and the answer choices to questions are confusingly worded. Even after chats with TurboTax representatives they were uncertain exactly how to respond to certain questions after I explained my situation. Also spend over an hour between chats, and multiple tax "experts" to figure out why my 1098 kept getting flagged for review. They finally figured out that a specific box should have a zero in it instead of being left blank, after a bunch of unsuccessful trial and error. It's a good tool, but not always user friendly even for someone with a graduate degree in finance.
Date published: 2021-05-16
Rated 5 out of 5 by from Incredible! Taxes are frightening but not with TURBOTAX!!!!!!!!!!!!!!!!
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax is Good if You Know What You're Doing I did't think that my itemized deductions were more than the standard deduction, so I was confused as to why I had to enter so much information only to be told that what I entered was less than the standard deduction. Do I have to enter so much information if I know the standard deduction is more/better?
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is the way to go Easy As Pie. Save Time And Money I am going to use this next time.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is user-friendly I love TurboTax. They update it every year to keep up with the world events. (Deployment for military, Natural Disasters, Biochemical/Biological Warfare, etc) and the ways it can/has affected you! Step by step, easy to follow instructions and it even answers questions along the way!!
Date published: 2021-05-16
Rated 3 out of 5 by from 2020 return with turbo tax On the federal return I forgot to put my son's SSN, but turbotax didn't alert me to this. I kept wondering why it kept rejecting my head of household selection. I finally realized that they were not counting my son as a dependent because I didn't put his SSN on the form even though I had him listed as a dependent. Why didn't Turbotax alert me to this before I left the page? It took me a while to understand what was going on. That needs to be fixed. Another issue - I had to search for the 529 educational tax credit on my VA tax return. Even though information pulls from the federal form for the state, you should automatically go thru each step of the state form since their are some credits or deductibles that states have that are not offered on the federal level. Overall the experience was a little frustrating. I may use turbotax again next year. I haven't decided yet.
Date published: 2021-05-16
Rated 5 out of 5 by from TURBOTAX IS AWESOME AND AESY TO UNDESTAND I HAVE BEING USING TURBOTAX FOR OVER THREE DECADES AND I AM VERY PLEASE WITH YHE WAY IT EXPLAIN THE QUESTIONS AND VERY EASY USER FRIENDLY. THANKS
Date published: 2021-05-16
Rated 5 out of 5 by from helped me out again this year Thanks! You were a big help! I don't think I could have done it this year without you.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax is the only way! Turbotax makes filing taxes easy and from home. I don't know what I would do without it.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Service and Usability Nicole, the representative I spoke with, was extremely helpful and experienced.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 3622
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good, but room for improvement Some of the instructions are unclear, and the answer choices to questions are confusingly worded. Even after chats with TurboTax representatives they were uncertain exactly how to respond to certain questions after I explained my situation. Also spend over an hour between chats, and multiple tax "experts" to figure out why my 1098 kept getting flagged for review. They finally figured out that a specific box should have a zero in it instead of being left blank, after a bunch of unsuccessful trial and error. It's a good tool, but not always user friendly even for someone with a graduate degree in finance.
Date published: 2021-05-16
Rated 5 out of 5 by from Incredible! Taxes are frightening but not with TURBOTAX!!!!!!!!!!!!!!!!
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax is Good if You Know What You're Doing I did't think that my itemized deductions were more than the standard deduction, so I was confused as to why I had to enter so much information only to be told that what I entered was less than the standard deduction. Do I have to enter so much information if I know the standard deduction is more/better?
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is the way to go Easy As Pie. Save Time And Money I am going to use this next time.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is user-friendly I love TurboTax. They update it every year to keep up with the world events. (Deployment for military, Natural Disasters, Biochemical/Biological Warfare, etc) and the ways it can/has affected you! Step by step, easy to follow instructions and it even answers questions along the way!!
Date published: 2021-05-16
Rated 3 out of 5 by from 2020 return with turbo tax On the federal return I forgot to put my son's SSN, but turbotax didn't alert me to this. I kept wondering why it kept rejecting my head of household selection. I finally realized that they were not counting my son as a dependent because I didn't put his SSN on the form even though I had him listed as a dependent. Why didn't Turbotax alert me to this before I left the page? It took me a while to understand what was going on. That needs to be fixed. Another issue - I had to search for the 529 educational tax credit on my VA tax return. Even though information pulls from the federal form for the state, you should automatically go thru each step of the state form since their are some credits or deductibles that states have that are not offered on the federal level. Overall the experience was a little frustrating. I may use turbotax again next year. I haven't decided yet.
Date published: 2021-05-16
Rated 5 out of 5 by from TURBOTAX IS AWESOME AND AESY TO UNDESTAND I HAVE BEING USING TURBOTAX FOR OVER THREE DECADES AND I AM VERY PLEASE WITH YHE WAY IT EXPLAIN THE QUESTIONS AND VERY EASY USER FRIENDLY. THANKS
Date published: 2021-05-16
Rated 5 out of 5 by from helped me out again this year Thanks! You were a big help! I don't think I could have done it this year without you.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax is the only way! Turbotax makes filing taxes easy and from home. I don't know what I would do without it.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Service and Usability Nicole, the representative I spoke with, was extremely helpful and experienced.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 3622