TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Good Experience It was easy but unable to reach a life help when I needed one
Date published: 2021-03-03
Rated 4 out of 5 by from Easy to Use It's fairly easy to use this software and the help articles are really good. Much more straightforward than other tax software I've used.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax was easy and representatives were great! I had contact with several customer service reps. They were all knowledgeable and one in particular did research on my situation and saved me money.
Date published: 2021-03-03
Rated 5 out of 5 by from Helpful Made filing my taxes so easy and helped me get a stimulus I did not recieve!
Date published: 2021-03-03
Rated 3 out of 5 by from Some major problem completing my taxes The process was not easy. I used Turbo Tax last year but used the Download rather than the Online version. Big mistake. It went well but I was never able to print my return last year, thus I was never able to get a PDF of the return (which I needed in order to transfer last year's infoi nto this years Online form). I spoke with several Turbo Tax representatives and there was nothing they could do to recover the tax forms, they said it was a function of my computer. I wish Turbo Tax would tell prospective customers that if they use the Download version that all of the information you generate will be kept on your private computer as opposed to the Turbo Tax mainframes. The problem with completing my taxes this year Online was that I had to manually fill in all of the tax info as a result of not being able to transfer Iast year's info, which I din't mind, but I didn't have some of the required information from last year's return, ie. Tax ID numbers, Form numbers, etc. in order to complete my taxes and E-File. After many hours with the IRS, I was able to get the information and finally just transmitted my return. I hope next year 2021, that it will be much easier! I will give Turbo Tax another chance next year.
Date published: 2021-03-03
Rated 5 out of 5 by from Love the ease You guys are really helpful If you need help they are there to help you
Date published: 2021-03-03
Rated 5 out of 5 by from great experience super easy to do and im 64 yrs old, not very good with modern technology but if i can do it anyone can
Date published: 2021-03-03
Rated 1 out of 5 by from Not what it used to be Missing or unavailable forms, confusing questions, and questions that have to be answered in a specific order to be accepted by the program.
Date published: 2021-03-03
Rated 5 out of 5 by from Quick & Easy It’s my first time filing so they made it easy for me to understand.
Date published: 2021-03-03
Rated 5 out of 5 by from Excellent product Turbo Tax very easy to use will definitely use again
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 363
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good Experience It was easy but unable to reach a life help when I needed one
Date published: 2021-03-03
Rated 4 out of 5 by from Easy to Use It's fairly easy to use this software and the help articles are really good. Much more straightforward than other tax software I've used.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax was easy and representatives were great! I had contact with several customer service reps. They were all knowledgeable and one in particular did research on my situation and saved me money.
Date published: 2021-03-03
Rated 5 out of 5 by from Helpful Made filing my taxes so easy and helped me get a stimulus I did not recieve!
Date published: 2021-03-03
Rated 3 out of 5 by from Some major problem completing my taxes The process was not easy. I used Turbo Tax last year but used the Download rather than the Online version. Big mistake. It went well but I was never able to print my return last year, thus I was never able to get a PDF of the return (which I needed in order to transfer last year's infoi nto this years Online form). I spoke with several Turbo Tax representatives and there was nothing they could do to recover the tax forms, they said it was a function of my computer. I wish Turbo Tax would tell prospective customers that if they use the Download version that all of the information you generate will be kept on your private computer as opposed to the Turbo Tax mainframes. The problem with completing my taxes this year Online was that I had to manually fill in all of the tax info as a result of not being able to transfer Iast year's info, which I din't mind, but I didn't have some of the required information from last year's return, ie. Tax ID numbers, Form numbers, etc. in order to complete my taxes and E-File. After many hours with the IRS, I was able to get the information and finally just transmitted my return. I hope next year 2021, that it will be much easier! I will give Turbo Tax another chance next year.
Date published: 2021-03-03
Rated 5 out of 5 by from Love the ease You guys are really helpful If you need help they are there to help you
Date published: 2021-03-03
Rated 5 out of 5 by from great experience super easy to do and im 64 yrs old, not very good with modern technology but if i can do it anyone can
Date published: 2021-03-03
Rated 1 out of 5 by from Not what it used to be Missing or unavailable forms, confusing questions, and questions that have to be answered in a specific order to be accepted by the program.
Date published: 2021-03-03
Rated 5 out of 5 by from Quick & Easy It’s my first time filing so they made it easy for me to understand.
Date published: 2021-03-03
Rated 5 out of 5 by from Excellent product Turbo Tax very easy to use will definitely use again
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 363