TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Turbo tax worked. I feel like in the past turbo tax let me look at individual forms and I did not see how to access those this year. Also says I'm going to get discount for different accounts I owned with companies but not sure if that really happened.
Date published: 2021-05-16
Rated 4 out of 5 by from Great BUT... It would be great if the platform could break down how much each deduction saves you.
Date published: 2021-05-16
Rated 5 out of 5 by from Thrilled I've been using TurboTax for a decade after a recommendation from a friend. I was impressed from the start with how easy it was to use and how it saved me money. I can't imagine not using it in the future. I signed up for live help this time and needed it twice. The representatives were both excellent and quickly guided me through my issues. Thank you
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is A Great Tax Tool Turbo Tax is A Great Tax Tool and Turbo Tax will stand by you if you are audited. The software carries you though checks and balances so that your taxes are accurate and honest. Oh, yes, there tax experts are the greatest.
Date published: 2021-05-16
Rated 4 out of 5 by from Work arounds for e-file/mail forms and printing Always a good product, though I wish there was an easier way to e-file Federal and mail-in state instead going through the filing section twice. Also, need to fix to ability to print out forms through Turbo-Tax instead of using Adobe. Almost forgot to print out a copy of Federal forms for the state filing.
Date published: 2021-05-16
Rated 1 out of 5 by from Tricks you into paying more for useless upgrade. I first selected the lowest package, then the software leads me to believe it will save more by purchasing the more expensive package, FALSE, there was no additional anything... just cost more. Next year gonna use one of the other tax softwares.
Date published: 2021-05-16
Rated 5 out of 5 by from My turbo tax expert is amazing. He went above and beyond to make sure I get my taxes done.
Date published: 2021-05-16
Rated 5 out of 5 by from Thorough and Simple Enjoyed all the extra fields with assistamce from IRS Publications
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax - Problems Experienced Had several problems with Turbo Tax this year which I had not experienced in the past five years using Turbo Tax. First the license code was not compatible with the disc which required approximately 1 hour to resolve. Second, several of the input screens for data entry came up blank. After several calls taking approximately 3 hours of my time including a dropped call after holding for over 20 minutes while customer service rep was researching problem a very nice lady was able to walk me through a resolution by entering data directly into a form. This year took me approximate 4 hours overall to complete my returns versus an average of 30 minutes in the past years. I will use turbo tax next year due to the ease of importing historical information but if I encounter the same problems I will discontinue using Turbo Tax. On a positive note, support from Turbo Tax representatives, other than the gentleman who dropped my call, was very positive and professional.
Date published: 2021-05-16
Rated 5 out of 5 by from This Was an Awesome Return Process It was fast, 2+ hours, process and easy. File and done.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 3611
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo tax worked. I feel like in the past turbo tax let me look at individual forms and I did not see how to access those this year. Also says I'm going to get discount for different accounts I owned with companies but not sure if that really happened.
Date published: 2021-05-16
Rated 4 out of 5 by from Great BUT... It would be great if the platform could break down how much each deduction saves you.
Date published: 2021-05-16
Rated 5 out of 5 by from Thrilled I've been using TurboTax for a decade after a recommendation from a friend. I was impressed from the start with how easy it was to use and how it saved me money. I can't imagine not using it in the future. I signed up for live help this time and needed it twice. The representatives were both excellent and quickly guided me through my issues. Thank you
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is A Great Tax Tool Turbo Tax is A Great Tax Tool and Turbo Tax will stand by you if you are audited. The software carries you though checks and balances so that your taxes are accurate and honest. Oh, yes, there tax experts are the greatest.
Date published: 2021-05-16
Rated 4 out of 5 by from Work arounds for e-file/mail forms and printing Always a good product, though I wish there was an easier way to e-file Federal and mail-in state instead going through the filing section twice. Also, need to fix to ability to print out forms through Turbo-Tax instead of using Adobe. Almost forgot to print out a copy of Federal forms for the state filing.
Date published: 2021-05-16
Rated 1 out of 5 by from Tricks you into paying more for useless upgrade. I first selected the lowest package, then the software leads me to believe it will save more by purchasing the more expensive package, FALSE, there was no additional anything... just cost more. Next year gonna use one of the other tax softwares.
Date published: 2021-05-16
Rated 5 out of 5 by from My turbo tax expert is amazing. He went above and beyond to make sure I get my taxes done.
Date published: 2021-05-16
Rated 5 out of 5 by from Thorough and Simple Enjoyed all the extra fields with assistamce from IRS Publications
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax - Problems Experienced Had several problems with Turbo Tax this year which I had not experienced in the past five years using Turbo Tax. First the license code was not compatible with the disc which required approximately 1 hour to resolve. Second, several of the input screens for data entry came up blank. After several calls taking approximately 3 hours of my time including a dropped call after holding for over 20 minutes while customer service rep was researching problem a very nice lady was able to walk me through a resolution by entering data directly into a form. This year took me approximate 4 hours overall to complete my returns versus an average of 30 minutes in the past years. I will use turbo tax next year due to the ease of importing historical information but if I encounter the same problems I will discontinue using Turbo Tax. On a positive note, support from Turbo Tax representatives, other than the gentleman who dropped my call, was very positive and professional.
Date published: 2021-05-16
Rated 5 out of 5 by from This Was an Awesome Return Process It was fast, 2+ hours, process and easy. File and done.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 3611