TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Over priced and little to no support First turbotax messed up my stimulus check then to top it off I have the same issue every single year with my school tax code where it won't take my 4 digit tax number EVEN THOUGH ITA THE NUMBER ON THE SATE TAX CODES PAGE. Pretty sure it's the reason my state taxes got rejected this year. I paid over 100 dollars to file my taxes for you guys to mess up just about everything on there every year. Only reason I forked out the extra money for audit support is because I have nothing but issues filing with TurboTax and have an itching feeling I'm going to get audited because of the way you force me to retry my city tax code until I just have to force it through. ALSO I'm probably going to have to end up filing by mail because of it getting rejected twice! What's the point of paying for TurboTax when I end up having to file the stuff myself anyways?!? Never using it again, I'm just going to H&R Block next year or a personal tax accountant. Maybe they can actually get my stuff done right the first time so I can look forward to getting my tax return rather than dreading using this every year to end up doing it myself anyways.
Date published: 2021-02-20
Rated 5 out of 5 by from Excellent I found that doing filing my taxes with Turbo, was a first for me, you walked me through everything and you made it very very simple it wasn't imtimidating I will recommend Turbo tax to my friends and family thank you Turbo tax
Date published: 2021-02-20
Rated 5 out of 5 by from GREAT TAX TOOL EASY TO USE AND I LIKE THAT I LEARN ABOUT THE TAX PROCESS AS WELL
Date published: 2021-02-20
Rated 1 out of 5 by from Software Seems to Need Bug Fixes I do both mine and my partners taxes using Turbo Tax and this year there were several instances in which the software seemed to glitch causing wild changes in my return amount. For example during the review process it took me back to my federal return showing incomplete boxes for my W2 form even though this was completed automatically using the software. So just to be sure I reentered everything it asked me to (assuming it was wanting me to hand confirm and maybe compare against what the software originally imported from my W2) and voila, my return was cut in half! Even though this "completed" the review process I knew something had to be amiss so I manually went back to check my own return and sure enough the review process had caused a double entry of my W2, making it look like I made twice as much money. It did the same with my mutual fund sales and interest so I manually deleted the double entries and went through the review process again afraid it would happen a second time but luckily it went through fine and I got the return I originally expected. I understand there's a convenience in terms of paperwork and math but if im afraid that if I don't check your computer softwares work manually then there is absolutely no reason for me to be paying you hundreds of dollars. Next year I will do my own taxes or go to your competitors.
Date published: 2021-02-20
Rated 5 out of 5 by from AS ALWAYS super easy! As always, great experience, super easy and fast. I wish I didn't have to pay out of pocket not to see a refund delay.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is great It was easy and quick to fill from the comfort of my home
Date published: 2021-02-20
Rated 5 out of 5 by from TuroTax is Great I love this free stuff this is a great awesome website to do your taxes
Date published: 2021-02-20
Rated 5 out of 5 by from Second year turbo Easier than I thought when adding new income. I’ll be using turbo tax again next year!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Great tool It is an easy process to use when doing my taxes. I would recommend others.
Date published: 2021-02-20
Rated 4 out of 5 by from I am not happy with TurboTax this year This year I filed for two of my children. Each one I received a notice that the taxes were rejected. I went in to correct them and it said they have been filed not rejected. I could not find a problem. Days later I again received a notice that they both were rejected. Again I went in to correct them but it said they were fine. I do not know if they have been filed or not now.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 3571
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Over priced and little to no support First turbotax messed up my stimulus check then to top it off I have the same issue every single year with my school tax code where it won't take my 4 digit tax number EVEN THOUGH ITA THE NUMBER ON THE SATE TAX CODES PAGE. Pretty sure it's the reason my state taxes got rejected this year. I paid over 100 dollars to file my taxes for you guys to mess up just about everything on there every year. Only reason I forked out the extra money for audit support is because I have nothing but issues filing with TurboTax and have an itching feeling I'm going to get audited because of the way you force me to retry my city tax code until I just have to force it through. ALSO I'm probably going to have to end up filing by mail because of it getting rejected twice! What's the point of paying for TurboTax when I end up having to file the stuff myself anyways?!? Never using it again, I'm just going to H&R Block next year or a personal tax accountant. Maybe they can actually get my stuff done right the first time so I can look forward to getting my tax return rather than dreading using this every year to end up doing it myself anyways.
Date published: 2021-02-20
Rated 5 out of 5 by from Excellent I found that doing filing my taxes with Turbo, was a first for me, you walked me through everything and you made it very very simple it wasn't imtimidating I will recommend Turbo tax to my friends and family thank you Turbo tax
Date published: 2021-02-20
Rated 5 out of 5 by from GREAT TAX TOOL EASY TO USE AND I LIKE THAT I LEARN ABOUT THE TAX PROCESS AS WELL
Date published: 2021-02-20
Rated 1 out of 5 by from Software Seems to Need Bug Fixes I do both mine and my partners taxes using Turbo Tax and this year there were several instances in which the software seemed to glitch causing wild changes in my return amount. For example during the review process it took me back to my federal return showing incomplete boxes for my W2 form even though this was completed automatically using the software. So just to be sure I reentered everything it asked me to (assuming it was wanting me to hand confirm and maybe compare against what the software originally imported from my W2) and voila, my return was cut in half! Even though this "completed" the review process I knew something had to be amiss so I manually went back to check my own return and sure enough the review process had caused a double entry of my W2, making it look like I made twice as much money. It did the same with my mutual fund sales and interest so I manually deleted the double entries and went through the review process again afraid it would happen a second time but luckily it went through fine and I got the return I originally expected. I understand there's a convenience in terms of paperwork and math but if im afraid that if I don't check your computer softwares work manually then there is absolutely no reason for me to be paying you hundreds of dollars. Next year I will do my own taxes or go to your competitors.
Date published: 2021-02-20
Rated 5 out of 5 by from AS ALWAYS super easy! As always, great experience, super easy and fast. I wish I didn't have to pay out of pocket not to see a refund delay.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is great It was easy and quick to fill from the comfort of my home
Date published: 2021-02-20
Rated 5 out of 5 by from TuroTax is Great I love this free stuff this is a great awesome website to do your taxes
Date published: 2021-02-20
Rated 5 out of 5 by from Second year turbo Easier than I thought when adding new income. I’ll be using turbo tax again next year!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Great tool It is an easy process to use when doing my taxes. I would recommend others.
Date published: 2021-02-20
Rated 4 out of 5 by from I am not happy with TurboTax this year This year I filed for two of my children. Each one I received a notice that the taxes were rejected. I went in to correct them and it said they have been filed not rejected. I could not find a problem. Days later I again received a notice that they both were rejected. Again I went in to correct them but it said they were fine. I do not know if they have been filed or not now.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 3571