TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great Job Extremely easy to guide through. Turbo Tax made filing my taxes less stressful.
Date published: 2021-05-23
Rated 4 out of 5 by from Disc version is great. Online version not so much I tried using the version of turbotax premier from online thinking it would be the same as the disc versions I have used for years, but it is not. For example it took me over three hours (1 1/2 hours on the phone with support) to be able to transfer previous years information to this years return. After additional problems I just purchased the disc version. The first thing it asked was whether I wanted to transfer previous information, and instantly did it with no issues. So disc version great. No way will I try the online version again
Date published: 2021-05-23
Rated 3 out of 5 by from Repetitive Have used TT for years, every year seems more questions have to be re-answered instead of the application prepopulating previously entered answers. I am sw test manager and understand that first time through everything needs to be cleared to prompt the user....but after that populate the dialogs with previous state. This would make application flow much better.
Date published: 2021-05-23
Rated 3 out of 5 by from Turbo Tax Premier Pretty disappointed that I paid for premier desktop and it wouldn't even allow me to import crypto transactions and I had to manually type them all in. This needs to be updated for next year.
Date published: 2021-05-23
Rated 1 out of 5 by from sux horrible as compared to past performance... no last year info and data...had to download 2019 info that did not submit scd d loss carryforward. really bad...no prior year comparison. almost went to H & R.
Date published: 2021-05-23
Rated 5 out of 5 by from Turbo tax is awsome Was very helpful. Very easy and no stressful. Thank you
Date published: 2021-05-23
Rated 5 out of 5 by from Sweet Just easy to use.................... . ...........
Date published: 2021-05-23
Rated 1 out of 5 by from Dislike the constant macOS upgrade requirement I am a long-time user of turbotax, and I actually like it a lot. HOWEVER, why is there a requirement every year to upgrade my version of macOS? I'm currently running Mojave (which I upgraded to only because Turbotax would not run on my previous system), and I'm already being warned that unless I upgrade to Catalina, I won't be able to run Turbotax next year. There are many Mac users who need to run older versions of macOS because some applications won't run on the newer versions, or their machines won't support the newer versions, or users are simply uncomfortable with some of the newer versions because of know problems. I can understand Turbotax not running on VERY old versions of macOS, but why force running on just the latest versions? This is such a major annoyance that I have to give Turbotax a Poor rating, despite that I'd like to give it a much higher rating.
Date published: 2021-05-23
Rated 1 out of 5 by from product keeps getting worse each year product keeps getting worse every year. more expensive and more hurdles to cross. I'll be better off doing them myself next year.
Date published: 2021-05-23
Rated 5 out of 5 by from Turbotax saved the day! Nobody likes doing taxes, but with Turbo Tax, it is quick and easy!
Date published: 2021-05-23
All TurboTax® Offerings Reviews - Page 358
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Job Extremely easy to guide through. Turbo Tax made filing my taxes less stressful.
Date published: 2021-05-23
Rated 4 out of 5 by from Disc version is great. Online version not so much I tried using the version of turbotax premier from online thinking it would be the same as the disc versions I have used for years, but it is not. For example it took me over three hours (1 1/2 hours on the phone with support) to be able to transfer previous years information to this years return. After additional problems I just purchased the disc version. The first thing it asked was whether I wanted to transfer previous information, and instantly did it with no issues. So disc version great. No way will I try the online version again
Date published: 2021-05-23
Rated 3 out of 5 by from Repetitive Have used TT for years, every year seems more questions have to be re-answered instead of the application prepopulating previously entered answers. I am sw test manager and understand that first time through everything needs to be cleared to prompt the user....but after that populate the dialogs with previous state. This would make application flow much better.
Date published: 2021-05-23
Rated 3 out of 5 by from Turbo Tax Premier Pretty disappointed that I paid for premier desktop and it wouldn't even allow me to import crypto transactions and I had to manually type them all in. This needs to be updated for next year.
Date published: 2021-05-23
Rated 1 out of 5 by from sux horrible as compared to past performance... no last year info and data...had to download 2019 info that did not submit scd d loss carryforward. really bad...no prior year comparison. almost went to H & R.
Date published: 2021-05-23
Rated 5 out of 5 by from Turbo tax is awsome Was very helpful. Very easy and no stressful. Thank you
Date published: 2021-05-23
Rated 5 out of 5 by from Sweet Just easy to use.................... . ...........
Date published: 2021-05-23
Rated 1 out of 5 by from Dislike the constant macOS upgrade requirement I am a long-time user of turbotax, and I actually like it a lot. HOWEVER, why is there a requirement every year to upgrade my version of macOS? I'm currently running Mojave (which I upgraded to only because Turbotax would not run on my previous system), and I'm already being warned that unless I upgrade to Catalina, I won't be able to run Turbotax next year. There are many Mac users who need to run older versions of macOS because some applications won't run on the newer versions, or their machines won't support the newer versions, or users are simply uncomfortable with some of the newer versions because of know problems. I can understand Turbotax not running on VERY old versions of macOS, but why force running on just the latest versions? This is such a major annoyance that I have to give Turbotax a Poor rating, despite that I'd like to give it a much higher rating.
Date published: 2021-05-23
Rated 1 out of 5 by from product keeps getting worse each year product keeps getting worse every year. more expensive and more hurdles to cross. I'll be better off doing them myself next year.
Date published: 2021-05-23
Rated 5 out of 5 by from Turbotax saved the day! Nobody likes doing taxes, but with Turbo Tax, it is quick and easy!
Date published: 2021-05-23
All TurboTax® Offerings Reviews - Page 358