TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Questions not clearly answered My ex husband’s name comes up in questions and I have been divorced since 2018. I know nothing about his life and what he does.
Date published: 2021-02-21
Rated 5 out of 5 by from easy to use and easy to understand It took me 45 minutes to file the federal and state return. I had my last years tax information and it was very easy to fill in the information and any questions I had they were easy to find answers to with turbo tax.
Date published: 2021-02-21
Rated 2 out of 5 by from 2020 version has a lot of bugs I've been using Turbotax for years and this year, in particular, was extra buggy. I imported my investments from Betterment and Turbotax didn't recognize the wash sale disallowance for amounts under $1. I had to go in manually into all the wash sales that were under $1 and cleared it out. It was a very tedious and time-consuming process. Also, my self-employment and rental income kept getting deleted so I had to re-enter them several times. Doing taxes for the 2020 year was the most time-consuming and frustrating of all. Turbotax definitely needs to step up its quality check to make it user-friendly for the customer.
Date published: 2021-02-21
Rated 5 out of 5 by from It works as advertised! It was pretty quick and whenever I had a question, I quickly found an answer. Super user friendly and has a very positive straight forward way of explaining things. 7th year using TurboTax. Sometime I paid, sometimes I used free edition. So far, they've done it right each time.
Date published: 2021-02-21
Rated 3 out of 5 by from Federal was great, state was ok. The federal worked out alright, but none of the "prepared to be impressed" while we automatically fill in your documents from another website worked. The state taxes were frustrating because it said that line 2 of the TC-40 needed to be 14 characters with hyphens. The number was correct, but it kept asking me to review it over and over and wouldn't let me file electronically unless I "fixed it." The problem was is that there wasn't anything wrong with it, and I couldn't edit it even if I did want to.
Date published: 2021-02-21
Rated 3 out of 5 by from Efficient but expensive Products were nice and sometimes needed to file, considering that there other programs to use that offer repeat customer discount. I will use other software and tax preparers that offer the same type of filling. Otherwise a overall easy product to use.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax user friendly I have found Turbo Tax to be user friendly and helpful when there are problems.
Date published: 2021-02-21
Rated 5 out of 5 by from The best for years I've been using turbotax for several years and they haven't failed me yet.
Date published: 2021-02-21
Rated 5 out of 5 by from very user friendly I found this product very easy to use, it walks you through every step and explains everything every step of the way. I really appreciated the way it accommodated all of my unusual circumstances.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Review The Easy Step is a great way to be sure everything is covered. This feature always needs to be available. I've been doing Turbo Tax for years, but still us the Easy Step. Also when given the option to print return for review, it would be helpful to mention that if you don't print will be given the opportunity later, including .pdf options.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3553
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Questions not clearly answered My ex husband’s name comes up in questions and I have been divorced since 2018. I know nothing about his life and what he does.
Date published: 2021-02-21
Rated 5 out of 5 by from easy to use and easy to understand It took me 45 minutes to file the federal and state return. I had my last years tax information and it was very easy to fill in the information and any questions I had they were easy to find answers to with turbo tax.
Date published: 2021-02-21
Rated 2 out of 5 by from 2020 version has a lot of bugs I've been using Turbotax for years and this year, in particular, was extra buggy. I imported my investments from Betterment and Turbotax didn't recognize the wash sale disallowance for amounts under $1. I had to go in manually into all the wash sales that were under $1 and cleared it out. It was a very tedious and time-consuming process. Also, my self-employment and rental income kept getting deleted so I had to re-enter them several times. Doing taxes for the 2020 year was the most time-consuming and frustrating of all. Turbotax definitely needs to step up its quality check to make it user-friendly for the customer.
Date published: 2021-02-21
Rated 5 out of 5 by from It works as advertised! It was pretty quick and whenever I had a question, I quickly found an answer. Super user friendly and has a very positive straight forward way of explaining things. 7th year using TurboTax. Sometime I paid, sometimes I used free edition. So far, they've done it right each time.
Date published: 2021-02-21
Rated 3 out of 5 by from Federal was great, state was ok. The federal worked out alright, but none of the "prepared to be impressed" while we automatically fill in your documents from another website worked. The state taxes were frustrating because it said that line 2 of the TC-40 needed to be 14 characters with hyphens. The number was correct, but it kept asking me to review it over and over and wouldn't let me file electronically unless I "fixed it." The problem was is that there wasn't anything wrong with it, and I couldn't edit it even if I did want to.
Date published: 2021-02-21
Rated 3 out of 5 by from Efficient but expensive Products were nice and sometimes needed to file, considering that there other programs to use that offer repeat customer discount. I will use other software and tax preparers that offer the same type of filling. Otherwise a overall easy product to use.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax user friendly I have found Turbo Tax to be user friendly and helpful when there are problems.
Date published: 2021-02-21
Rated 5 out of 5 by from The best for years I've been using turbotax for several years and they haven't failed me yet.
Date published: 2021-02-21
Rated 5 out of 5 by from very user friendly I found this product very easy to use, it walks you through every step and explains everything every step of the way. I really appreciated the way it accommodated all of my unusual circumstances.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Review The Easy Step is a great way to be sure everything is covered. This feature always needs to be available. I've been doing Turbo Tax for years, but still us the Easy Step. Also when given the option to print return for review, it would be helpful to mention that if you don't print will be given the opportunity later, including .pdf options.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3553