TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe Reviews
Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
Married life
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Kids
Own a business
Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
Zbmorley from
no able to attach necessary documents to return
Every year its a pain to file my state taxes because I have to attach my solar credit paperwork. The last 2 years the state has not asked for the paper to be submitted but this year i have to mail them in. Why does an advanced tax system not have the capability for us to attach necessary documents to file our taxes.
Date published: 2021-02-19
Rated 5 out of 5 by
Tito777as23 from
It was amazing to have an expert guide you to file
I enjoyed filing my own taxes with the help of a professional. Desiree was an amazing specialist.
Date published: 2021-02-19
Rated 5 out of 5 by
Tmore672 from
Turbotax is so easy and reliable!!!
I find using Turbotax is easy, quick, and I'm always confident my returns are complete and accurate. Thank you Turbotax!
Date published: 2021-02-19
Rated 4 out of 5 by
CharlieRussel from
Refund Processing Service Fee
I've been using TurboTax for over 20 years. This year I was going to take the State processing fee of $20 from my federal refund. But at the very end of the program there was a "Refund Processing Service Fee" of $40 that TurboTax was going to charge me just to reduce my refund by the $20 State fee. I think this is inappropriate. I already paid $40 for the program from Costco. I just went back and charged it to my credit card with no extra fees.
Date published: 2021-02-19
Rated 4 out of 5 by
SuzyB555 from
TurboTax is easy to use and minimizes errors
I have used TurboTax for more than a decade, and have always found it easy to use. By being able to import last year's data, as well as connect with banking/investments directly, the chance of introducing errors is minimized
Date published: 2021-02-19
Rated 3 out of 5 by
Bapa86 from
Saving and retrieving return i
Saving and retrieving return is awkward. Had trouble finding the saved return.
Date published: 2021-02-19
Rated 3 out of 5 by
Dann M from
Beware of software glitches
So as simple and convenient as Turbotax is, it is definitely not glitch/mistake free. We have used Turbotax for the last several years, so am pretty familiar. However, this year it would not let me continue past my Federal review and kept saying there was a mistake, when it was actually a known software glitch. I use the deluxe version, but under that version, there is no number to call for help, even though the issue was on their end, so I had to pay to upgrade to Live agent to even speak to someone. So, after about 5 hours on the phone with an agent, him being able to see my screen but me doing the 'clicking' because they can't do it remotely, he said he would figure it out overnight and contact me back the next day. He was true to his word, and after about another hour we had the issue fixed. And the agent also was able to change my selection back to deluxe and refund the difference, although after all the time I had to spend I felt like a full refund would have been the right thing to do. To be clear, Adam (the agent), was awesome and worked really hard, but aside from the enormous amount of time I had to spend when I should have been working, I felt like Turbotax is starting to feel glitchy and my confidence in them has definitely been shaken. And there are other options, so not sure what I'll do with next years taxes at this point. Again, all in all, it's convenient. But DEFINITELY not 100% reliable, so be aware. By the way, this 'glitch', had it not been caught, would have cost me about $600 in extra taxes I would have unknowingly paid.
Date published: 2021-02-19
Rated 5 out of 5 by
olanreother from
Turbo Tax is Excellent
it was awesome using turbo tax to file my returns for a second year in a row. They ar good and knowledgeable at what they do. thank you for your help. it is worth every dime.
Date published: 2021-02-19
Rated 5 out of 5 by
leeanda from
Great Job
very easy to use self service is awesome will continue to use thank you
Date published: 2021-02-19
Rated 5 out of 5 by
EJKJR from
Professional and efficient
Self directed with multiple suggestions and informative knowledge base support
All TurboTax® Offerings Reviews - Page 3548
Date published: 2021-02-19
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
Zbmorley from
no able to attach necessary documents to return
Every year its a pain to file my state taxes because I have to attach my solar credit paperwork. The last 2 years the state has not asked for the paper to be submitted but this year i have to mail them in. Why does an advanced tax system not have the capability for us to attach necessary documents to file our taxes.
Date published: 2021-02-19
Rated 5 out of 5 by
Tito777as23 from
It was amazing to have an expert guide you to file
I enjoyed filing my own taxes with the help of a professional. Desiree was an amazing specialist.
Date published: 2021-02-19
Rated 5 out of 5 by
Tmore672 from
Turbotax is so easy and reliable!!!
I find using Turbotax is easy, quick, and I'm always confident my returns are complete and accurate. Thank you Turbotax!
Date published: 2021-02-19
Rated 4 out of 5 by
CharlieRussel from
Refund Processing Service Fee
I've been using TurboTax for over 20 years. This year I was going to take the State processing fee of $20 from my federal refund. But at the very end of the program there was a "Refund Processing Service Fee" of $40 that TurboTax was going to charge me just to reduce my refund by the $20 State fee. I think this is inappropriate. I already paid $40 for the program from Costco. I just went back and charged it to my credit card with no extra fees.
Date published: 2021-02-19
Rated 4 out of 5 by
SuzyB555 from
TurboTax is easy to use and minimizes errors
I have used TurboTax for more than a decade, and have always found it easy to use. By being able to import last year's data, as well as connect with banking/investments directly, the chance of introducing errors is minimized
Date published: 2021-02-19
Rated 3 out of 5 by
Bapa86 from
Saving and retrieving return i
Saving and retrieving return is awkward. Had trouble finding the saved return.
Date published: 2021-02-19
Rated 3 out of 5 by
Dann M from
Beware of software glitches
So as simple and convenient as Turbotax is, it is definitely not glitch/mistake free. We have used Turbotax for the last several years, so am pretty familiar. However, this year it would not let me continue past my Federal review and kept saying there was a mistake, when it was actually a known software glitch. I use the deluxe version, but under that version, there is no number to call for help, even though the issue was on their end, so I had to pay to upgrade to Live agent to even speak to someone. So, after about 5 hours on the phone with an agent, him being able to see my screen but me doing the 'clicking' because they can't do it remotely, he said he would figure it out overnight and contact me back the next day. He was true to his word, and after about another hour we had the issue fixed. And the agent also was able to change my selection back to deluxe and refund the difference, although after all the time I had to spend I felt like a full refund would have been the right thing to do. To be clear, Adam (the agent), was awesome and worked really hard, but aside from the enormous amount of time I had to spend when I should have been working, I felt like Turbotax is starting to feel glitchy and my confidence in them has definitely been shaken. And there are other options, so not sure what I'll do with next years taxes at this point. Again, all in all, it's convenient. But DEFINITELY not 100% reliable, so be aware. By the way, this 'glitch', had it not been caught, would have cost me about $600 in extra taxes I would have unknowingly paid.
Date published: 2021-02-19
Rated 5 out of 5 by
olanreother from
Turbo Tax is Excellent
it was awesome using turbo tax to file my returns for a second year in a row. They ar good and knowledgeable at what they do. thank you for your help. it is worth every dime.
Date published: 2021-02-19
Rated 5 out of 5 by
leeanda from
Great Job
very easy to use self service is awesome will continue to use thank you
Date published: 2021-02-19
Rated 5 out of 5 by
EJKJR from
Professional and efficient
Self directed with multiple suggestions and informative knowledge base support
All TurboTax® Offerings Reviews - Page 3548
Date published: 2021-02-19