TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great service Easy as it can get. Harry made it a pleasurable experience.
Date published: 2021-06-04
Rated 3 out of 5 by from TurboTax Home and Business - I'm Exhaused! 2020 and 2019 Turbo Tax Home and Business was difficult to download to even start my returns. Appeared to be in some kind of loop. Difficult to find the "download" from the main screen. On-line records showed I had not filed my taxes in 2019 using Turbo Tax H&B, but I had. Suggest a little more testing and quality assurance work before releasing 2021 TT.
Date published: 2021-06-04
Rated 5 out of 5 by from Great very easy to use. It is also affordable. I would recommend to a friend.
Date published: 2021-06-04
Rated 1 out of 5 by from horriblw every year I have to call to get a code to unlock the state software. takes hours to get through and then usually the turbo tax employee is "not familiar " with the issue. takes another hour to explain and get if fixed. after all that I cannot even e-file the state, it doesn't work and legally I am obligated to e-file. I hesitate to call turbo tax again. just time consuming and frustrating. would like to switch software next year.
Date published: 2021-06-04
Rated 5 out of 5 by from My whole experience was wonderful. Totally worth it to get the expert help. We haven’t gotten a refund in 20yrs (even with a dependent) this year we are getting $$ back! Marianne was amazing.
Date published: 2021-06-04
Rated 5 out of 5 by from TurboTax is great for crazy people like me! I have a hard time dealing with Accountants - nothing against them. But this is a great thing.
Date published: 2021-06-04
Rated 5 out of 5 by from Turbo tax is wonderful When first using turbo tax it appeared that it would be difficult, but after using and taking my time it was easier then I thought.
Date published: 2021-06-04
Rated 2 out of 5 by from Took all my refund Service is too expensive, I think this will be my last year using TurboTax.
Date published: 2021-06-04
Rated 5 out of 5 by from easy to use easy to use and quick for solutions. and if you call a specialist helps right away
Date published: 2021-06-04
Rated 2 out of 5 by from Misleading On last page in the upper left of my TurboTax Premier it says Federal Tax Due $5... which as it turns out was about $250 short of what was actually due. Just got a notice months later from IRS saying pay what's due plus an additional $88 penalty. Huh!
Date published: 2021-06-04
All TurboTax® Offerings Reviews - Page 3527
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great service Easy as it can get. Harry made it a pleasurable experience.
Date published: 2021-06-04
Rated 3 out of 5 by from TurboTax Home and Business - I'm Exhaused! 2020 and 2019 Turbo Tax Home and Business was difficult to download to even start my returns. Appeared to be in some kind of loop. Difficult to find the "download" from the main screen. On-line records showed I had not filed my taxes in 2019 using Turbo Tax H&B, but I had. Suggest a little more testing and quality assurance work before releasing 2021 TT.
Date published: 2021-06-04
Rated 5 out of 5 by from Great very easy to use. It is also affordable. I would recommend to a friend.
Date published: 2021-06-04
Rated 1 out of 5 by from horriblw every year I have to call to get a code to unlock the state software. takes hours to get through and then usually the turbo tax employee is "not familiar " with the issue. takes another hour to explain and get if fixed. after all that I cannot even e-file the state, it doesn't work and legally I am obligated to e-file. I hesitate to call turbo tax again. just time consuming and frustrating. would like to switch software next year.
Date published: 2021-06-04
Rated 5 out of 5 by from My whole experience was wonderful. Totally worth it to get the expert help. We haven’t gotten a refund in 20yrs (even with a dependent) this year we are getting $$ back! Marianne was amazing.
Date published: 2021-06-04
Rated 5 out of 5 by from TurboTax is great for crazy people like me! I have a hard time dealing with Accountants - nothing against them. But this is a great thing.
Date published: 2021-06-04
Rated 5 out of 5 by from Turbo tax is wonderful When first using turbo tax it appeared that it would be difficult, but after using and taking my time it was easier then I thought.
Date published: 2021-06-04
Rated 2 out of 5 by from Took all my refund Service is too expensive, I think this will be my last year using TurboTax.
Date published: 2021-06-04
Rated 5 out of 5 by from easy to use easy to use and quick for solutions. and if you call a specialist helps right away
Date published: 2021-06-04
Rated 2 out of 5 by from Misleading On last page in the upper left of my TurboTax Premier it says Federal Tax Due $5... which as it turns out was about $250 short of what was actually due. Just got a notice months later from IRS saying pay what's due plus an additional $88 penalty. Huh!
Date published: 2021-06-04
All TurboTax® Offerings Reviews - Page 3527