TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Fees I don't like that you have to upgrade to Deluxe and pay the fees just because you have unemployment forms and, on top of that have to pay another fee to file state and, another fee to have them direct deposit that they don't tell you until you actually file.
Date published: 2022-03-26
Rated 5 out of 5 by from Done and DONE!! I have been using Turbo Tax since the late 1990's. It turns a rather dreaded, distasteful, annoying task into a well explained and coherent couple of hours. Thanks again for all the great help!
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax is so User-friendly! Every contact I had was with professional people with knowledge that helped me. They were all so patient and took the time to explain everything to me. I am so thankful
Date published: 2022-03-26
Rated 5 out of 5 by from I will ONLY use TurboTax Absolutely love TurboTax and will only use/recommend them exclusively. My tax expert, Mark, was fantastic and I am very grateful for his help.
Date published: 2022-03-26
Rated 2 out of 5 by from Problems with software It took me about two hours and multiple attempts to install this software on my computer. Was disappointed with the online and phone support. Once installed it worked fine but the program proved to be a headache for 2021
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax Awesome SO SO SO SO SO HELPFUL!!! Turbo Tax was very helpful to file my taxes! It was my first time filing taxes and seems fairly straight forward! I was nervous to do it but with turbotax it was a breeze. However, it still took me a long time to figure everything out and wasn't the shortest process! I'm even more thankful now to my parents who have helped me so much in the past! They also use Turbotax! Thanks Mom and Dad!
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is awesome Very complicated year, done quickly! I will continue to use TurboTax.
Date published: 2022-03-26
Rated 5 out of 5 by from Valerie did a great job. (Apple) Valerie was very nice and did a great job. (apple)
Date published: 2022-03-26
Rated 1 out of 5 by from Poor UI and Backend The website constantly signed me out while I was actively making changes. It did not let me remove HSA from my deductible after accidentally selecting that option. It was not clear about the difference between IRA and 401k tax deductions (both pre-tax and Roth). It did not ask me for my education form (1099) and didn't tell me that I didn't have to account for my employer tuition reimbursement which is non-taxable because it applies to my current field.
Date published: 2022-03-26
Rated 3 out of 5 by from its ok... This was my first time using TurboTax ( I was going to H&R Block before). I switched to turbo tax because I did not want to pay hundreds of dollars to file my taxes like I did last year. TurboTax was great for the most part and easy to use I just really disliked the fact that they start you off for "free" then gradually increase the amount of money you HAVE to pay to do your taxes! It's still a lot cheaper than H&R Block but it was very frustrating to expect this service to be free and then every step of the way being told "sorry you have to pay more money to be able to anything!" I wish they would have been straight up with me in the beginning rather than throwing fees in my face as the process went along...it would have made my experience less frustrating and stressful! And trust me, I read EVERYTHING, so its not like I was just speeding through not paying attention!
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3514
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Fees I don't like that you have to upgrade to Deluxe and pay the fees just because you have unemployment forms and, on top of that have to pay another fee to file state and, another fee to have them direct deposit that they don't tell you until you actually file.
Date published: 2022-03-26
Rated 5 out of 5 by from Done and DONE!! I have been using Turbo Tax since the late 1990's. It turns a rather dreaded, distasteful, annoying task into a well explained and coherent couple of hours. Thanks again for all the great help!
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax is so User-friendly! Every contact I had was with professional people with knowledge that helped me. They were all so patient and took the time to explain everything to me. I am so thankful
Date published: 2022-03-26
Rated 5 out of 5 by from I will ONLY use TurboTax Absolutely love TurboTax and will only use/recommend them exclusively. My tax expert, Mark, was fantastic and I am very grateful for his help.
Date published: 2022-03-26
Rated 2 out of 5 by from Problems with software It took me about two hours and multiple attempts to install this software on my computer. Was disappointed with the online and phone support. Once installed it worked fine but the program proved to be a headache for 2021
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax Awesome SO SO SO SO SO HELPFUL!!! Turbo Tax was very helpful to file my taxes! It was my first time filing taxes and seems fairly straight forward! I was nervous to do it but with turbotax it was a breeze. However, it still took me a long time to figure everything out and wasn't the shortest process! I'm even more thankful now to my parents who have helped me so much in the past! They also use Turbotax! Thanks Mom and Dad!
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is awesome Very complicated year, done quickly! I will continue to use TurboTax.
Date published: 2022-03-26
Rated 5 out of 5 by from Valerie did a great job. (Apple) Valerie was very nice and did a great job. (apple)
Date published: 2022-03-26
Rated 1 out of 5 by from Poor UI and Backend The website constantly signed me out while I was actively making changes. It did not let me remove HSA from my deductible after accidentally selecting that option. It was not clear about the difference between IRA and 401k tax deductions (both pre-tax and Roth). It did not ask me for my education form (1099) and didn't tell me that I didn't have to account for my employer tuition reimbursement which is non-taxable because it applies to my current field.
Date published: 2022-03-26
Rated 3 out of 5 by from its ok... This was my first time using TurboTax ( I was going to H&R Block before). I switched to turbo tax because I did not want to pay hundreds of dollars to file my taxes like I did last year. TurboTax was great for the most part and easy to use I just really disliked the fact that they start you off for "free" then gradually increase the amount of money you HAVE to pay to do your taxes! It's still a lot cheaper than H&R Block but it was very frustrating to expect this service to be free and then every step of the way being told "sorry you have to pay more money to be able to anything!" I wish they would have been straight up with me in the beginning rather than throwing fees in my face as the process went along...it would have made my experience less frustrating and stressful! And trust me, I read EVERYTHING, so its not like I was just speeding through not paying attention!
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3514