TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax is wicked inconsistent Completed two returns with similar inputs and the website provide two entirely different formats - have no idea why, but it did. On the first is completed a task that on the second return it stated that the same task was impossible.
Date published: 2021-05-18
Rated 1 out of 5 by from TurboTax Live Deluxe does not live up to its name I spent almost 30 minutes waiting to chat with a Turbo Tax person. When they finally came on, we spent probably another 20 minutes trying to get my issue resolved. Finally, she cried uncle and dumped me off on someone else. Only the chat box got dropped when the other person was coming on line. They had my phone number. They could have reached out, but they did not. I wasted over an hour of time and could not my question answered. I tried to immediately reconnect and was told the wait was approximately 30 minutes to speak with someone via the chat dialog box. Even longer for a real phone call back. I ended up going on line and hunting down the info on Google. It was most definitely NOT worth the $175 I paid to get my federal and state taxes processed. If I could give it zero stars I would be hitting that button. Quite frankly, I feel like I was fleeced.
Date published: 2021-05-18
Rated 4 out of 5 by from Little pricy Needs more help without charging more. Will look around last year for a more reasonable form of tax prep.
Date published: 2021-05-18
Rated 5 out of 5 by from Great Service Turbo tax takes the work out of filing income tax.
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo tax is hard and confusing I am a college grad and a nursing grad and I found this program very very confusing.
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX MAKES MY TAXES EASIER!! I actually used two different fellows in your employment, they were both very knowledgeable & helpful. One was named Roy and I'm sorry I don't remember the first one I used, but they were both kind and patient with me, which I appreciated.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is easy Easy, quick, fast, painless, efficient, expedient, effortless
Date published: 2021-05-18
Rated 4 out of 5 by from SO easy I can do it myself Last year, after many years of using turbo tax, I went to an actual tax store front, and had an AWFUL experience. I'm so glad that Turbo tax is dependable!
Date published: 2021-05-18
Rated 4 out of 5 by from TURBO Good service good quality quick easy to use easy to understand
Date published: 2021-05-18
Rated 5 out of 5 by from Great way to do taxes for the first time. It was super simple. all you need is the info they ask for bank info w2 1099 ECT
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 352
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is wicked inconsistent Completed two returns with similar inputs and the website provide two entirely different formats - have no idea why, but it did. On the first is completed a task that on the second return it stated that the same task was impossible.
Date published: 2021-05-18
Rated 1 out of 5 by from TurboTax Live Deluxe does not live up to its name I spent almost 30 minutes waiting to chat with a Turbo Tax person. When they finally came on, we spent probably another 20 minutes trying to get my issue resolved. Finally, she cried uncle and dumped me off on someone else. Only the chat box got dropped when the other person was coming on line. They had my phone number. They could have reached out, but they did not. I wasted over an hour of time and could not my question answered. I tried to immediately reconnect and was told the wait was approximately 30 minutes to speak with someone via the chat dialog box. Even longer for a real phone call back. I ended up going on line and hunting down the info on Google. It was most definitely NOT worth the $175 I paid to get my federal and state taxes processed. If I could give it zero stars I would be hitting that button. Quite frankly, I feel like I was fleeced.
Date published: 2021-05-18
Rated 4 out of 5 by from Little pricy Needs more help without charging more. Will look around last year for a more reasonable form of tax prep.
Date published: 2021-05-18
Rated 5 out of 5 by from Great Service Turbo tax takes the work out of filing income tax.
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo tax is hard and confusing I am a college grad and a nursing grad and I found this program very very confusing.
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX MAKES MY TAXES EASIER!! I actually used two different fellows in your employment, they were both very knowledgeable & helpful. One was named Roy and I'm sorry I don't remember the first one I used, but they were both kind and patient with me, which I appreciated.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is easy Easy, quick, fast, painless, efficient, expedient, effortless
Date published: 2021-05-18
Rated 4 out of 5 by from SO easy I can do it myself Last year, after many years of using turbo tax, I went to an actual tax store front, and had an AWFUL experience. I'm so glad that Turbo tax is dependable!
Date published: 2021-05-18
Rated 4 out of 5 by from TURBO Good service good quality quick easy to use easy to understand
Date published: 2021-05-18
Rated 5 out of 5 by from Great way to do taxes for the first time. It was super simple. all you need is the info they ask for bank info w2 1099 ECT
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 352