TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboTax makes it easy Thank you for your help! I feel very relieved and happy.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is great I love the complete walk through so you don't miss anything. Very user friendly
Date published: 2021-04-11
Rated 5 out of 5 by from Easy and awesome. No problems. Have used TT for many years and always been satisfied.
Date published: 2021-04-11
Rated 5 out of 5 by from Great Easy to Use Great Experience. It was easy to use and tax help was great from the experts.
Date published: 2021-04-11
Rated 3 out of 5 by from TurboTax appears to be moving to online only Evey time I tried to access download product or related items at the Turbo Tax websites, I wound up at the online filing webpages. I repeatedly had to fight to locate the download as the links seemed to all go to the online filing (or return to there) and did not want to allow me to navigate to other parts of TurboTax, i.e., the download sections. I also experienced difficulty once (finally) getting to where I was supposed to be able to download, only to be repeatedly told that it could not find the product I had purchased for download, and then transferring me back to the online filing sections. My taxes although not overly complex are not so simple that I am willing to do them on an online filing platform, nor do I wish the details stored on any cloud site. My experience this year was frustrating compared to previous years and I expect it is due to TurboTax moving its business model away from download and running the tax software on your machine vs on the cloud. Once downloaded, the software performed well, although the update process at software startup was very slow and I had to re-validate and reactivate the software multiple times during the course of my entering data as it arrived and after some updates.
Date published: 2021-04-11
Rated 5 out of 5 by from Fast and Easy Best Time filing my taxes this year, it was right to the point and I got my most savings this year
Date published: 2021-04-11
Rated 3 out of 5 by from User unfriendly customer service I updated and saved my return. I couldn't find it on my computer, so I called. Got a very annoying automated response with no option to talk to a representative. I've been using Turbo tax for over 15 years. This issue has made me rethink if I'll use you again. My disk didn't work so I had to download it from your website.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo tax is so easy to use fast reliable, i feel confident i get the most money using turbo tax
Date published: 2021-04-11
Rated 5 out of 5 by from turbotax is awesome Fast and easy to use. Simple to understand, step by step instructions. It helps you get the highest possible return.
Date published: 2021-04-11
Rated 5 out of 5 by from Software is the best. Won't use any other tax software. Service is the best. Expert answered my questions and resolved all issues.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3501
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax makes it easy Thank you for your help! I feel very relieved and happy.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is great I love the complete walk through so you don't miss anything. Very user friendly
Date published: 2021-04-11
Rated 5 out of 5 by from Easy and awesome. No problems. Have used TT for many years and always been satisfied.
Date published: 2021-04-11
Rated 5 out of 5 by from Great Easy to Use Great Experience. It was easy to use and tax help was great from the experts.
Date published: 2021-04-11
Rated 3 out of 5 by from TurboTax appears to be moving to online only Evey time I tried to access download product or related items at the Turbo Tax websites, I wound up at the online filing webpages. I repeatedly had to fight to locate the download as the links seemed to all go to the online filing (or return to there) and did not want to allow me to navigate to other parts of TurboTax, i.e., the download sections. I also experienced difficulty once (finally) getting to where I was supposed to be able to download, only to be repeatedly told that it could not find the product I had purchased for download, and then transferring me back to the online filing sections. My taxes although not overly complex are not so simple that I am willing to do them on an online filing platform, nor do I wish the details stored on any cloud site. My experience this year was frustrating compared to previous years and I expect it is due to TurboTax moving its business model away from download and running the tax software on your machine vs on the cloud. Once downloaded, the software performed well, although the update process at software startup was very slow and I had to re-validate and reactivate the software multiple times during the course of my entering data as it arrived and after some updates.
Date published: 2021-04-11
Rated 5 out of 5 by from Fast and Easy Best Time filing my taxes this year, it was right to the point and I got my most savings this year
Date published: 2021-04-11
Rated 3 out of 5 by from User unfriendly customer service I updated and saved my return. I couldn't find it on my computer, so I called. Got a very annoying automated response with no option to talk to a representative. I've been using Turbo tax for over 15 years. This issue has made me rethink if I'll use you again. My disk didn't work so I had to download it from your website.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo tax is so easy to use fast reliable, i feel confident i get the most money using turbo tax
Date published: 2021-04-11
Rated 5 out of 5 by from turbotax is awesome Fast and easy to use. Simple to understand, step by step instructions. It helps you get the highest possible return.
Date published: 2021-04-11
Rated 5 out of 5 by from Software is the best. Won't use any other tax software. Service is the best. Expert answered my questions and resolved all issues.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3501