TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Got the job done. For some reason I expected a little more. I thought it would be a bit more user friendly and have more information if I had questions. To me some areas did have enough extra information with just one click but others were lacking. While I realize that sometimes there are many variables to one's situation, it just seemed like it wasn't designed to thoroughly educate users in matters that are a bit more complex than the average user's. For someone that isn't very knowledgeable in tax matters beyond the simple stuff it can get a bit tedious and time consuming sifting through answers to questions. The speak to a live person didn't exactly jump out at me, but even if it had I don't know that I would've wanted to try to explain my situation and my questions. TOO MANY times there were references to vocabulary, forms, rules, exceptions, etc.. that seemed like it was written with the assumption the user would know what it meant or what it was referring to. Also, when I went to forms (instead of step-by-step) it appeared that there were answers I gave that were not even entered in worksheets. Also while looking at forms view, I noticed that it had entered my filing status as "SINGLE" even though I NEVER ONCE said I was single, in fact I selected married filing jointly. So, overall I just wish it would've been more user friendly (and probably more accurate when transferring data from the answers provided by users!)
Date published: 2021-04-21
Rated 5 out of 5 by from Great Experience Great. Love they let you still mail your check for return
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax Easy to do alone. Lots of additional fees now-a-days.
Date published: 2021-04-21
Rated 5 out of 5 by from Turbo Tax is convenient, easy & fast! Turbo Tax is great if you're well prepared with all your information. It gives descriptions as to why the info is needed.
Date published: 2021-04-21
Rated 5 out of 5 by from Love it This is the quickest and easiest way to do a tax return
Date published: 2021-04-21
Rated 4 out of 5 by from UseTurboTax 2020 Great, easy to use, I have done all my tax work remotely.
Date published: 2021-04-21
Rated 5 out of 5 by from turbotax is awesome its the best thing i have came across filing for my own income tax is awesome
Date published: 2021-04-21
Rated 5 out of 5 by from Turbo Tax is very helpful with importing info. Did taxes without experts help since Turbo Tax makes it so easy.
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax is AWESOME! IT SO EASY TO USE AND A LIVE PERSON IS ALWAYS AVAILABLE TO CHAT WHEN NEEDED.
Date published: 2021-04-21
Rated 5 out of 5 by from Turbo Tax is a Lifesaver! Super easy to use. Turbo tax guides you through all the topics step by step. I'd recommend it to everyone.
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 3496
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Got the job done. For some reason I expected a little more. I thought it would be a bit more user friendly and have more information if I had questions. To me some areas did have enough extra information with just one click but others were lacking. While I realize that sometimes there are many variables to one's situation, it just seemed like it wasn't designed to thoroughly educate users in matters that are a bit more complex than the average user's. For someone that isn't very knowledgeable in tax matters beyond the simple stuff it can get a bit tedious and time consuming sifting through answers to questions. The speak to a live person didn't exactly jump out at me, but even if it had I don't know that I would've wanted to try to explain my situation and my questions. TOO MANY times there were references to vocabulary, forms, rules, exceptions, etc.. that seemed like it was written with the assumption the user would know what it meant or what it was referring to. Also, when I went to forms (instead of step-by-step) it appeared that there were answers I gave that were not even entered in worksheets. Also while looking at forms view, I noticed that it had entered my filing status as "SINGLE" even though I NEVER ONCE said I was single, in fact I selected married filing jointly. So, overall I just wish it would've been more user friendly (and probably more accurate when transferring data from the answers provided by users!)
Date published: 2021-04-21
Rated 5 out of 5 by from Great Experience Great. Love they let you still mail your check for return
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax Easy to do alone. Lots of additional fees now-a-days.
Date published: 2021-04-21
Rated 5 out of 5 by from Turbo Tax is convenient, easy & fast! Turbo Tax is great if you're well prepared with all your information. It gives descriptions as to why the info is needed.
Date published: 2021-04-21
Rated 5 out of 5 by from Love it This is the quickest and easiest way to do a tax return
Date published: 2021-04-21
Rated 4 out of 5 by from UseTurboTax 2020 Great, easy to use, I have done all my tax work remotely.
Date published: 2021-04-21
Rated 5 out of 5 by from turbotax is awesome its the best thing i have came across filing for my own income tax is awesome
Date published: 2021-04-21
Rated 5 out of 5 by from Turbo Tax is very helpful with importing info. Did taxes without experts help since Turbo Tax makes it so easy.
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax is AWESOME! IT SO EASY TO USE AND A LIVE PERSON IS ALWAYS AVAILABLE TO CHAT WHEN NEEDED.
Date published: 2021-04-21
Rated 5 out of 5 by from Turbo Tax is a Lifesaver! Super easy to use. Turbo tax guides you through all the topics step by step. I'd recommend it to everyone.
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 3496