TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Form 2210 filing instructions could be clearer I recently completed both my 2019 and 2020 tax returns. Due to a problem with an IRS delay in processing of my 2018 tax return, my 2019 tax return showed an underpayment of more than $1000 which had a potential penalty attached. I wasn't aware of this penalty until after I mailed my 2019 return, started my 2020 return, and was asked questions about the 2019 Form 2210 that I had not filled out. I ended up printing both the 2019 Instructions for Form 2210 and the 2019 Form 2210 from the IRS web site before learning 2 different things: First, that 2020 Turbo Tax was going to do most of the work for me, and second, that I didn't need to send a 2019 Form 2210 to the IRS with my 2020 1040-SR tax return. .
Date published: 2022-04-01
Rated 3 out of 5 by from Wasn't up to par this year - technical problems mo When I started, TurboTax (TT) crashed numerous times (Force Quit) when trying to retrieve last year's data. Initially, it could not even find that. Then, after these problems there were problems with KeyChain, very cumbersome. When I finally imported last year's info and started to work on my return yesterday, it didn't seem to be there today when I went back to work on it. Finally, I got that straightened out. Also, though I had no problems with the tax aspect of the software, it seemed much more cumbersome and non-intuitive than in all the prior years (many) that I've used TT. All in all, TT did not work smoothly this year and I'll likely look at other software options next year!
Date published: 2022-04-01
Rated 5 out of 5 by from AMAZING CS AND RESPONSIVENESS MY AGENT KIMBERLY WAS AMAZING AN VERY RESPONSIVE. SHE SET UP AN PHONE CALL AND TOOK HER TIME TO TRULY UNDERSTAND MY SITUATION AND STEER ME IN THE RIGHT DIRECTION.
Date published: 2022-04-01
Rated 5 out of 5 by from Live service gave me great peace of mind My tax expert, Nita, was prompt and clearly explained what needed to do. She helped me gather all documents and completed my tax return for me- saving me time and stress!
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo tax is awesome , quick , & easy! I love turbo tax! Very quick and easy to get done.
Date published: 2022-04-01
Rated 5 out of 5 by from It's a great service It's easy to use and I really enjoyed the experience to working on my taxes at home and not having to go somewhere to do my taxes..
Date published: 2022-04-01
Rated 2 out of 5 by from Every year it takes me longer and always trouble Been rejected twice...hope the third one goes through. Problem with the matching pin which I didn't remember we did last year. If so I had no record so I created two one for me and one for my wife. Also TurboTax wanted info on my daughter (dependent) which required me to put in numbers from the 1040 Which I couldn't do because my first two pages were not visable to me as they were internal to the tax return inside the computer...ended up just deleting a legitimate dependent just to get the taxes done!!!
Date published: 2022-04-01
Rated 5 out of 5 by from Another great ease of tax returns with Turbo Tax! Tax are not fun, but Turbo Tax reduces the stress by making the site ease to follow.
Date published: 2022-04-01
Rated 3 out of 5 by from Controller I have used Turbo Tax for years to do Federal and state returns. After I filed state return, I went back on turbo tax and the return changed do to the Child Credit which was not there when I first filed. I now have to file an amended return. Why was it not there in the first place?
Date published: 2022-04-01
Rated 5 out of 5 by from Good Days Work Very nice program. Happily, done business with Turbo Tax for many years
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3496
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Form 2210 filing instructions could be clearer I recently completed both my 2019 and 2020 tax returns. Due to a problem with an IRS delay in processing of my 2018 tax return, my 2019 tax return showed an underpayment of more than $1000 which had a potential penalty attached. I wasn't aware of this penalty until after I mailed my 2019 return, started my 2020 return, and was asked questions about the 2019 Form 2210 that I had not filled out. I ended up printing both the 2019 Instructions for Form 2210 and the 2019 Form 2210 from the IRS web site before learning 2 different things: First, that 2020 Turbo Tax was going to do most of the work for me, and second, that I didn't need to send a 2019 Form 2210 to the IRS with my 2020 1040-SR tax return. .
Date published: 2022-04-01
Rated 3 out of 5 by from Wasn't up to par this year - technical problems mo When I started, TurboTax (TT) crashed numerous times (Force Quit) when trying to retrieve last year's data. Initially, it could not even find that. Then, after these problems there were problems with KeyChain, very cumbersome. When I finally imported last year's info and started to work on my return yesterday, it didn't seem to be there today when I went back to work on it. Finally, I got that straightened out. Also, though I had no problems with the tax aspect of the software, it seemed much more cumbersome and non-intuitive than in all the prior years (many) that I've used TT. All in all, TT did not work smoothly this year and I'll likely look at other software options next year!
Date published: 2022-04-01
Rated 5 out of 5 by from AMAZING CS AND RESPONSIVENESS MY AGENT KIMBERLY WAS AMAZING AN VERY RESPONSIVE. SHE SET UP AN PHONE CALL AND TOOK HER TIME TO TRULY UNDERSTAND MY SITUATION AND STEER ME IN THE RIGHT DIRECTION.
Date published: 2022-04-01
Rated 5 out of 5 by from Live service gave me great peace of mind My tax expert, Nita, was prompt and clearly explained what needed to do. She helped me gather all documents and completed my tax return for me- saving me time and stress!
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo tax is awesome , quick , & easy! I love turbo tax! Very quick and easy to get done.
Date published: 2022-04-01
Rated 5 out of 5 by from It's a great service It's easy to use and I really enjoyed the experience to working on my taxes at home and not having to go somewhere to do my taxes..
Date published: 2022-04-01
Rated 2 out of 5 by from Every year it takes me longer and always trouble Been rejected twice...hope the third one goes through. Problem with the matching pin which I didn't remember we did last year. If so I had no record so I created two one for me and one for my wife. Also TurboTax wanted info on my daughter (dependent) which required me to put in numbers from the 1040 Which I couldn't do because my first two pages were not visable to me as they were internal to the tax return inside the computer...ended up just deleting a legitimate dependent just to get the taxes done!!!
Date published: 2022-04-01
Rated 5 out of 5 by from Another great ease of tax returns with Turbo Tax! Tax are not fun, but Turbo Tax reduces the stress by making the site ease to follow.
Date published: 2022-04-01
Rated 3 out of 5 by from Controller I have used Turbo Tax for years to do Federal and state returns. After I filed state return, I went back on turbo tax and the return changed do to the Child Credit which was not there when I first filed. I now have to file an amended return. Why was it not there in the first place?
Date published: 2022-04-01
Rated 5 out of 5 by from Good Days Work Very nice program. Happily, done business with Turbo Tax for many years
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3496