TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from 2019 TurboTax Software was better than this! 2019 Downloadable Turbo Tax Software had better features like: overview of work done so far, and jump back and forward to specific places in the Turbo Tax Software, than 2020.
Date published: 2021-04-12
Rated 5 out of 5 by from Thumbs up to Turbo Tax Always fast and accurate. I've been using TurboTax for eight years without any issues.
Date published: 2021-04-12
Rated 4 out of 5 by from Much easier this year over previous years. I like how anticipates the areas to focus on to avoid potential reporting errors from me to the IRS. I also like the ease of walking through each category.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax Live Deluxe gives individual answers I was frustrated with the Deluxe TurboTax that I'd always used before. The question/answer automated chat did not function well. The Live person started with a general person and then I was called back by someone who could easily and efficiently help me. Much better! Wish I had started with that level of support.
Date published: 2021-04-12
Rated 4 out of 5 by from Life Saver I feel more secure when I do my taxes with Turbo Tax
Date published: 2021-04-12
Rated 3 out of 5 by from BAD NEW PROGRAM I found this version of Turbo tax to be very difficult and would not have been able to complete it with out the help of a Live assistant named Shela. I commend her for her diligence. I highly recommend her and thank her for her help.
Date published: 2021-04-12
Rated 2 out of 5 by from Transferring from free file to paid...... It was fairly simple overall, but took forever to figure out the path to charge from free file to paid, it kept gcircling back to unable to free file with no clear path to get to paid version to continue.
Date published: 2021-04-12
Rated 5 out of 5 by from Great Stuff Really easy to do! Made it simple, and answered all questions appropriately.
Date published: 2021-04-12
Rated 5 out of 5 by from Excellent Customer Service Customer Service Rep called me back in 15 minutes on a Sunday evening and walk me through how to delete incorrect worksheets, correct the entry on the correct worksheet and then stayed with me while I e-filed my return. Thank you Rep from Texas !!!
Date published: 2021-04-12
Rated 5 out of 5 by from Fast and easy! Fast and easy to navigate. Very good tips. Easy to understand.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3449
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from 2019 TurboTax Software was better than this! 2019 Downloadable Turbo Tax Software had better features like: overview of work done so far, and jump back and forward to specific places in the Turbo Tax Software, than 2020.
Date published: 2021-04-12
Rated 5 out of 5 by from Thumbs up to Turbo Tax Always fast and accurate. I've been using TurboTax for eight years without any issues.
Date published: 2021-04-12
Rated 4 out of 5 by from Much easier this year over previous years. I like how anticipates the areas to focus on to avoid potential reporting errors from me to the IRS. I also like the ease of walking through each category.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax Live Deluxe gives individual answers I was frustrated with the Deluxe TurboTax that I'd always used before. The question/answer automated chat did not function well. The Live person started with a general person and then I was called back by someone who could easily and efficiently help me. Much better! Wish I had started with that level of support.
Date published: 2021-04-12
Rated 4 out of 5 by from Life Saver I feel more secure when I do my taxes with Turbo Tax
Date published: 2021-04-12
Rated 3 out of 5 by from BAD NEW PROGRAM I found this version of Turbo tax to be very difficult and would not have been able to complete it with out the help of a Live assistant named Shela. I commend her for her diligence. I highly recommend her and thank her for her help.
Date published: 2021-04-12
Rated 2 out of 5 by from Transferring from free file to paid...... It was fairly simple overall, but took forever to figure out the path to charge from free file to paid, it kept gcircling back to unable to free file with no clear path to get to paid version to continue.
Date published: 2021-04-12
Rated 5 out of 5 by from Great Stuff Really easy to do! Made it simple, and answered all questions appropriately.
Date published: 2021-04-12
Rated 5 out of 5 by from Excellent Customer Service Customer Service Rep called me back in 15 minutes on a Sunday evening and walk me through how to delete incorrect worksheets, correct the entry on the correct worksheet and then stayed with me while I e-filed my return. Thank you Rep from Texas !!!
Date published: 2021-04-12
Rated 5 out of 5 by from Fast and easy! Fast and easy to navigate. Very good tips. Easy to understand.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3449