TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Confusing Confusing , same questions asked few times in different places. Also , when I click I finished from the state it keep taking me back to the same page.
Date published: 2022-04-02
Rated 5 out of 5 by from perfect ***** simple to use, just go with the flow its amazing. loved it !
Date published: 2022-04-02
Rated 1 out of 5 by from didn't work on the operating system it should have After nearly 5 hours on the phone with 4 people my problem with the software ( tried CD & download) not operating on the Catalina 10.15.7 it should have worked with could not be solved. I bought it for that computer but had to borrow computer to do my taxes.
Date published: 2022-04-02
Rated 5 out of 5 by from Customer service I was confused and I chatted , but also asked her to call me, she did and stayed with me all the way through the process, Her name was Jamecia, she was wonderful!
Date published: 2022-04-02
Rated 5 out of 5 by from Easy to use! This is my 5th year in a row using Turbo Tax, and so far I’ve had no issues. The platform is easy to use. You can’t beat doing your taxes in your PJ’s.
Date published: 2022-04-02
Rated 1 out of 5 by from Worst Software Ever The application was awful. Kept freezing up and not responding for each line entry. I had 42 W-Gs to enter, each of them requiring about 20 line entries and the application paused for a good 30 seconds to a minute between each one. Took over 6 hours to enter all of them. I even transferred to a high end desktop computer to see if it was a slow computer issue and the same issues continued so it was clearly the application. It was horrible and made doing my taxes a horrible experience.
Date published: 2022-04-02
Rated 4 out of 5 by from Worked Great Program worked relatively well for a very simple return. Some of the messages do not appear to be correct (i.e. Pennsylvania does not treat 1035 exchanges of annuity policies differently than Fed??)
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome Turbo tax is very easy to use and i love the lengths it goes through to protect my identity.
Date published: 2022-04-02
Rated 4 out of 5 by from Good product I have been using Turbo Tax for several years. My only dislike is the confusion I always contend with when trying to save a copy in PDF and print my needed forms. I always muddle through it but it's simply confusing.
Date published: 2022-04-02
Rated 1 out of 5 by from Turbotax is terrible this year The form 9815-F has been updated by IRS since February 2022 but Turbo is slow to do it. It made me confuse after Turbotax updated 9815-F, Turbotax did not meet my expectation and I dissatisfied with it
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3430
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Confusing Confusing , same questions asked few times in different places. Also , when I click I finished from the state it keep taking me back to the same page.
Date published: 2022-04-02
Rated 5 out of 5 by from perfect ***** simple to use, just go with the flow its amazing. loved it !
Date published: 2022-04-02
Rated 1 out of 5 by from didn't work on the operating system it should have After nearly 5 hours on the phone with 4 people my problem with the software ( tried CD & download) not operating on the Catalina 10.15.7 it should have worked with could not be solved. I bought it for that computer but had to borrow computer to do my taxes.
Date published: 2022-04-02
Rated 5 out of 5 by from Customer service I was confused and I chatted , but also asked her to call me, she did and stayed with me all the way through the process, Her name was Jamecia, she was wonderful!
Date published: 2022-04-02
Rated 5 out of 5 by from Easy to use! This is my 5th year in a row using Turbo Tax, and so far I’ve had no issues. The platform is easy to use. You can’t beat doing your taxes in your PJ’s.
Date published: 2022-04-02
Rated 1 out of 5 by from Worst Software Ever The application was awful. Kept freezing up and not responding for each line entry. I had 42 W-Gs to enter, each of them requiring about 20 line entries and the application paused for a good 30 seconds to a minute between each one. Took over 6 hours to enter all of them. I even transferred to a high end desktop computer to see if it was a slow computer issue and the same issues continued so it was clearly the application. It was horrible and made doing my taxes a horrible experience.
Date published: 2022-04-02
Rated 4 out of 5 by from Worked Great Program worked relatively well for a very simple return. Some of the messages do not appear to be correct (i.e. Pennsylvania does not treat 1035 exchanges of annuity policies differently than Fed??)
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome Turbo tax is very easy to use and i love the lengths it goes through to protect my identity.
Date published: 2022-04-02
Rated 4 out of 5 by from Good product I have been using Turbo Tax for several years. My only dislike is the confusion I always contend with when trying to save a copy in PDF and print my needed forms. I always muddle through it but it's simply confusing.
Date published: 2022-04-02
Rated 1 out of 5 by from Turbotax is terrible this year The form 9815-F has been updated by IRS since February 2022 but Turbo is slow to do it. It made me confuse after Turbotax updated 9815-F, Turbotax did not meet my expectation and I dissatisfied with it
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3430