TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Great program, sometimes too confusing I've been using TurboTax for more than 15 years. It's a great program and makes doing your taxes a lot faster than it used to be (pen and paper). However, even some fairly common quirks related to doing taxes are made unnecessarily more complicated by TurboTax. For instance, I have a home mortgage taken out before 2018 that we refinanced in 2020 with the same lender (just for a better rate). Seems like a fairly straightforward and common issue. The questions TurboTax asked were so confusing and convoluted that I couldn't figure out how to navigate through (I thought I tried all the possible options). I ended up having to get live help. The person who helped me was great and let me know that I would need to bend the system in order to report my mortgage interest correctly but it seems like this could have been built into the program. As another example, a few years ago (2014) I made a fairly large mistake using TurboTax to try and report the sale of stock from an ESPP. The option to adjust the cost basis for the stock sale was buried under layers of questions and was impossible for me to find. I discovered this error two years later when TurboTax made the reporting of ESPP stock sales easier to enter. I had to go back and amend my return from 2014. In summary, over the years I have learned how to use TurboTax to correctly complete my taxes but there are still several areas where the program takes something that should be simple to explain (or enter) and makes it so complex/complicated/confusing that mistakes are easy to make. I always have to double check the final output from the program and I often find a mistake.
Date published: 2021-02-26
Rated 5 out of 5 by from User friendly Very easy to use and user friendly. A few glitches along the way but I received excellent help when needed.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Amazing I had the most amazing experience with Frank and Gregory they helped me so much through this tedious process
Date published: 2021-02-26
Rated 5 out of 5 by from Great It was simple, clear and the explanations were concise and understandable
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is the best tax software program! I quickly prepared and filed my federal and state tax returns with TurboTax. I didn't need a tax expert to assist me. I certainly recommend this software to everyone.
Date published: 2021-02-26
Rated 5 out of 5 by from Live Agent Feature is Spectacular I love the freedom of preparing my taxes myself. The live agent feature is awesome! The agent answered all my questions and helped me file appropriately.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to do Using Turbo Tax was easy. The things I did not understand was explained so that I could understand. I did use an expert to look back over all my work before sending it which made me feel more comfortable about it being correct.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Awesome! I have been using TurboTax for many years and I'm continually impressed in how this product makes doing my taxes so much easier to file in a lot less time than I used to experience before computers. The time savings is significant when you consider I do my mom's and mom-in-law's taxes too. I really appreciate not having to read and refer to the tax laws, regulations and procedures, since TurboTax does all the leg work for me. Tax season is not so daunting a task with TurboTax...so thank you for a great product.
Date published: 2021-02-26
Rated 5 out of 5 by from Will use again It was super simple and easy I will definitely be using this again,
Date published: 2021-02-26
Rated 5 out of 5 by from I am pleased I have been consistently pleased with TurboTax's services for the last 8 years.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3392
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Great program, sometimes too confusing I've been using TurboTax for more than 15 years. It's a great program and makes doing your taxes a lot faster than it used to be (pen and paper). However, even some fairly common quirks related to doing taxes are made unnecessarily more complicated by TurboTax. For instance, I have a home mortgage taken out before 2018 that we refinanced in 2020 with the same lender (just for a better rate). Seems like a fairly straightforward and common issue. The questions TurboTax asked were so confusing and convoluted that I couldn't figure out how to navigate through (I thought I tried all the possible options). I ended up having to get live help. The person who helped me was great and let me know that I would need to bend the system in order to report my mortgage interest correctly but it seems like this could have been built into the program. As another example, a few years ago (2014) I made a fairly large mistake using TurboTax to try and report the sale of stock from an ESPP. The option to adjust the cost basis for the stock sale was buried under layers of questions and was impossible for me to find. I discovered this error two years later when TurboTax made the reporting of ESPP stock sales easier to enter. I had to go back and amend my return from 2014. In summary, over the years I have learned how to use TurboTax to correctly complete my taxes but there are still several areas where the program takes something that should be simple to explain (or enter) and makes it so complex/complicated/confusing that mistakes are easy to make. I always have to double check the final output from the program and I often find a mistake.
Date published: 2021-02-26
Rated 5 out of 5 by from User friendly Very easy to use and user friendly. A few glitches along the way but I received excellent help when needed.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Amazing I had the most amazing experience with Frank and Gregory they helped me so much through this tedious process
Date published: 2021-02-26
Rated 5 out of 5 by from Great It was simple, clear and the explanations were concise and understandable
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is the best tax software program! I quickly prepared and filed my federal and state tax returns with TurboTax. I didn't need a tax expert to assist me. I certainly recommend this software to everyone.
Date published: 2021-02-26
Rated 5 out of 5 by from Live Agent Feature is Spectacular I love the freedom of preparing my taxes myself. The live agent feature is awesome! The agent answered all my questions and helped me file appropriately.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to do Using Turbo Tax was easy. The things I did not understand was explained so that I could understand. I did use an expert to look back over all my work before sending it which made me feel more comfortable about it being correct.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Awesome! I have been using TurboTax for many years and I'm continually impressed in how this product makes doing my taxes so much easier to file in a lot less time than I used to experience before computers. The time savings is significant when you consider I do my mom's and mom-in-law's taxes too. I really appreciate not having to read and refer to the tax laws, regulations and procedures, since TurboTax does all the leg work for me. Tax season is not so daunting a task with TurboTax...so thank you for a great product.
Date published: 2021-02-26
Rated 5 out of 5 by from Will use again It was super simple and easy I will definitely be using this again,
Date published: 2021-02-26
Rated 5 out of 5 by from I am pleased I have been consistently pleased with TurboTax's services for the last 8 years.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3392