TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Really great produce I had some confusion about answering some of the questions, I "asked an expert" (her name is Erin) and she walked me through it all. She saved my day!
Date published: 2021-10-16
Rated 5 out of 5 by from Simple tax return for me Easy and quick. Good for procrastinators..........
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax is great!! Despite my dropping the ball many times in getting my taxes ready this year, Turbo Tax didn't give up on me. Every time I spoke to someone it was like it was the first time. Thanks to their thorough explanations and help, I understood my complicated tax situation for 2020. Even down to the wire, I appreciated the support and the answers to questions I had that were often answered by the "Learn more" links.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Bailed Me Out of a Predicament We've always used a tax preparer to do our taxes. Normally we spend a couple of weeks packaging everything up and then have the tax preparer finalize our taxes. We used a tax preparer because we thought they had insight into various strategies and options that would save us more money. Then our tax preparer suddenly retired and moved out of the country at the last minute. We were in a bind, so we filed for an extension so we could look for another tax preparer. Then a couple of friends convinced us to try Turbo Tax. We are so glad we tried. I was surprised how thorough Turbo Tax is in helping you navigate the pros and cons of different options, methods, etc. Also, Turbo Tax prompts you and tells you about all of the potential write-offs, etc. that you need to consider. It seems Turbo Tax leaves no stone unturned.
Date published: 2021-10-16
Rated 4 out of 5 by from great Worked out great. Easy to use. no need to say more the program speaks for itself.
Date published: 2021-10-16
Rated 3 out of 5 by from Workflow is confusing for non experts I use turbo tax because I am not a tax expert. I expect it to help me through every step, but often it will say things like "Are you filing a form XYXX this year?" or some other question referencing some tax form. I have no idea! How am I supposed to know? This is the kind of thing I expect Turbo Tax to help me with. I got my taxes filed, but my confidence was not very high, and in some cases I had to spend time googling to figure out what form they were talking about and if it would apply to me. This made it take 2-3 days to get my return done, spending a couple of hours each evening. I feel that's too complicated.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tha is good Had some issues this year with Royalty and rental income form natural gas. for some reason Rental income got mixed up with Royalty income. Had to manually change Schedule for E to make the corrections. Also had problems with PA state but that may have been caused by Federal Tax issue mentioned above. In the end I got the job done. User since 1998
Date published: 2021-10-16
Rated 3 out of 5 by from Can be difficult to navigate at times It was just ok, very difficult to navigate and understand at times. Glad I'm finally finished
Date published: 2021-10-16
Rated 3 out of 5 by from Problem with e filing I needed to file for a time extension on 4/15/21 for my 2020 Return. Turbotax asked me to establish a passcode when I e filed on 10/15/21. I did so, not realizing I had established a passcode when I filed for the time extension in April. So my Tax Return was rejected by the IRS, and I had to print out my return and stand in line at the Post Office. Unacceptable.
Date published: 2021-10-16
Rated 1 out of 5 by from GARBAGE It won't transfer my information from my online account to the desktop software
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 3390
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Really great produce I had some confusion about answering some of the questions, I "asked an expert" (her name is Erin) and she walked me through it all. She saved my day!
Date published: 2021-10-16
Rated 5 out of 5 by from Simple tax return for me Easy and quick. Good for procrastinators..........
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax is great!! Despite my dropping the ball many times in getting my taxes ready this year, Turbo Tax didn't give up on me. Every time I spoke to someone it was like it was the first time. Thanks to their thorough explanations and help, I understood my complicated tax situation for 2020. Even down to the wire, I appreciated the support and the answers to questions I had that were often answered by the "Learn more" links.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Bailed Me Out of a Predicament We've always used a tax preparer to do our taxes. Normally we spend a couple of weeks packaging everything up and then have the tax preparer finalize our taxes. We used a tax preparer because we thought they had insight into various strategies and options that would save us more money. Then our tax preparer suddenly retired and moved out of the country at the last minute. We were in a bind, so we filed for an extension so we could look for another tax preparer. Then a couple of friends convinced us to try Turbo Tax. We are so glad we tried. I was surprised how thorough Turbo Tax is in helping you navigate the pros and cons of different options, methods, etc. Also, Turbo Tax prompts you and tells you about all of the potential write-offs, etc. that you need to consider. It seems Turbo Tax leaves no stone unturned.
Date published: 2021-10-16
Rated 4 out of 5 by from great Worked out great. Easy to use. no need to say more the program speaks for itself.
Date published: 2021-10-16
Rated 3 out of 5 by from Workflow is confusing for non experts I use turbo tax because I am not a tax expert. I expect it to help me through every step, but often it will say things like "Are you filing a form XYXX this year?" or some other question referencing some tax form. I have no idea! How am I supposed to know? This is the kind of thing I expect Turbo Tax to help me with. I got my taxes filed, but my confidence was not very high, and in some cases I had to spend time googling to figure out what form they were talking about and if it would apply to me. This made it take 2-3 days to get my return done, spending a couple of hours each evening. I feel that's too complicated.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tha is good Had some issues this year with Royalty and rental income form natural gas. for some reason Rental income got mixed up with Royalty income. Had to manually change Schedule for E to make the corrections. Also had problems with PA state but that may have been caused by Federal Tax issue mentioned above. In the end I got the job done. User since 1998
Date published: 2021-10-16
Rated 3 out of 5 by from Can be difficult to navigate at times It was just ok, very difficult to navigate and understand at times. Glad I'm finally finished
Date published: 2021-10-16
Rated 3 out of 5 by from Problem with e filing I needed to file for a time extension on 4/15/21 for my 2020 Return. Turbotax asked me to establish a passcode when I e filed on 10/15/21. I did so, not realizing I had established a passcode when I filed for the time extension in April. So my Tax Return was rejected by the IRS, and I had to print out my return and stand in line at the Post Office. Unacceptable.
Date published: 2021-10-16
Rated 1 out of 5 by from GARBAGE It won't transfer my information from my online account to the desktop software
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 3390